Absolutely horrible experience.
I leased a car back at the end of September 2023 and took delivery (through a transporter) in the first days of October 2023. Today is February 5,
I leased a car back at the end of September 2023 and took delivery (through a transporter) in the first days of October 2023. Today is February 5, 2024 and I still don't have a license plate or any of the paperwork needed to register the car, nor have they remitted my sales tax or refunded the overages (they overestimated the sales tax as I am out of state).
The cherry on top is that today Tulsa Hyundai made multiple hard credit inquiries, without permission or notice, FOUR MONTHS after I leased the car.
Mr. Albert was great to work with up until I wired payment for the car. As soon as Tulsa Hyundai got my money, he stopped returning phone calls and emails, and I would have to follow up repeatedly to receive any sort of response.
Now, I have a car that I can't legally drive as the two temp tags they sent have both expired.
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by Andrew
Other Employees Tagged:
Benny Justice
Mar 29, 2024 -
Tulsa Hyundai responded
Andrew, we are deeply sorry to hear about the unacceptable experience you've had with us. This falls short of the service standards we aim to uphold. We are actively addressing the issues you've raised. Give us a call at (918) 779-3064 to discuss further.
Communication was horrible.
Had to call numerous times per day. Left messages for the Manager all the way down to the service technician without a call back to set up service.
Had to call numerous times per day. Left messages for the Manager all the way down to the service technician without a call back to set up service. Finally had to call corporate. I have had the same problem fixed 3 times and still having the same.problem. I would not recommend!
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by SHIZNITTTT
Feb 23, 2024 -
Tulsa Hyundai responded
I apologize if there was a lapse in communication and we missed your call. Please feel free to contact me directly at 918-995-2587. Additionally, you can send a text message to the same number. We appreciate your understanding and look forward to assisting you promptly. - Frank Seitz, Service Manager
Salesmen were great.
Went car shopping on a day with bad weather and they still made sure it was a warm and pleasant experience.
Went car shopping on a day with bad weather and they still made sure it was a warm and pleasant experience.
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by calli0226
Verified Customer
Verified Customer
Jan 26, 2024 -
Tulsa Hyundai responded
We're delighted to hear you had a positive experience despite the bad weather, Calli. Our sales team is dedicated to ensuring a warm and pleasant car shopping experience. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. Safe travels!
Took over 2 hours.
Poor communications. I will have to consider if I will return.
Poor communications. I will have to consider if I will return.
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by Doolansen
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Daniels
Jan 25, 2024 -
Tulsa Hyundai responded
We sincerely apologize for the inconvenience you experienced during your recent visit. I understand that the extended wait time and poor communication fell short of your expectations. We truly value your feedback and are actively addressing these issues to ensure a smoother and more efficient experience in the future. Your satisfaction is our priority, and we hope for the opportunity to serve you better in the future. Thank you for bringing this to our attention.
Deangelo was extremely knowledgeable of his product.
He was very courteous and followed through on our concerns..
He was very courteous and followed through on our concerns..
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by CANTURITTER
Verified Customer
Verified Customer
Other Employees Tagged:
Dangelo Boyles, Jason Miller
Jan 17, 2024 -
Tulsa Hyundai responded
Thank you for sharing your experience, Canturitter! We're delighted to hear that Deangelo provided excellent service by being knowledgeable, courteous, and addressing your concerns. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your positive feedback!
No good experience never back to dealer chip service from
Brayden Baldwin real bad!! I
Brayden Baldwin real bad!! I
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by Beto
Verified Customer
Verified Customer
Other Employees Tagged:
Brayden Baldwin
Jan 17, 2024 -
Tulsa Hyundai responded
We're sorry to hear about your negative experience, Beto. Your feedback is important to us, and we apologize for any inconvenience caused. If there are specific concerns you'd like us to address or if there's anything we can do to improve, please feel free to provide more details. We value your feedback and would like the opportunity to make things right.
Absolutely worst dealership around.
Absolute snakes. They screwed me completely over. Would not recommend to anyone. Heads up do not buy the blue 17 sonata se. they had it for two month
Absolute snakes. They screwed me completely over. Would not recommend to anyone. Heads up do not buy the blue 17 sonata se. they had it for two months and completely wrecked the engine and didn’t stay true to what they said in the very beginning
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by Blue_sonata
Verified Customer
Verified Customer
Jan 25, 2024 -
Tulsa Hyundai responded
We're sorry to hear about your negative experience with our dealership. Without your name we are unable to research and resolve this matter. If you would like to discuss your experience further, please give us a call. Thank you.
O return calls.
i have waiting about 3 weeks for return call. Very poor practice since I purchased from you my next purchase will not be with you . You guys came on
i have waiting about 3 weeks for return call. Very poor practice since I purchased from you my next purchase will not be with you . You guys came on strong when I was looking to buy but you have messed with me. I am 78 years old and i don’t lie to you so please don’t lie to me. I want my car fixed and a return call would be nice. The you young man that I worked with when I brought the car in was very kind and respectful. Is that all I get with the warranty I purchased?
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by LINDALEA1
Verified Customer
Verified Customer
Service Price Transparency
Jan 04, 2024 -
Tulsa Hyundai responded
We sincerely apologize for the delay in returning your calls and any inconvenience this has caused. We understand your frustration, and we're committed to using your feedback to improve on your next visit. Thank you for bringing this to our attention, and we appreciate your understanding. Rest assured, we value your business, and our goal is to address your concerns to your satisfaction.
Had a great experience with Tulsa Hyudai and all
associates we talked to. Love my Santa Cruz.
associates we talked to. Love my Santa Cruz.
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by candace5384
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Weston
Dec 11, 2023 -
Tulsa Hyundai responded
Congratulations on your new Santa Cruz, Candace. We are pleased to hear you had a great experience with us. If you have any questions or need additional assistance, feel free to reach out! Enjoy the road ahead.
Only because it is under construction.
No tv, no lounge, or restroom. The staff was excellent!
No tv, no lounge, or restroom. The staff was excellent!
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by flandersm80
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2023 -
Tulsa Hyundai responded
Hi flandersm80,
Thank you for your feedback! We appreciate your understanding during our construction phase. We apologize for any inconvenience caused by the temporary lack of amenities, and we're pleased to hear that our staff still provided excellent service. We're working to enhance our facilities, and we hope to welcome you back soon for an even more comfortable experience.
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