Daniel Alicea
Daniel Alicea at Elder Ford of Tampa

Daniel Alicea | Page 46

Service Advisor

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.6
653 Reviews
4.6

653 Reviews

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653 Reviews of Daniel Alicea

October 07, 2022

Dealership Rating
Employee Rating

Fast, efficient and thorough. Being able to schedule an appointment is great. Repairs and suggested maintenance are thoroughly explained. More

by timnsadie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios , Jason Faiella, BJ Llanos, Brandon Rodriguez

Oct 10, 2022

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 07, 2022

Dealership Rating
Employee Rating

Best service I've ever received from a dealership. Experience was great and will definitely be buying our next vehicle from them. More

by jgonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios , Jason Faiella, BJ Llanos, Brandon Rodriguez, Jonathan Duran

Oct 10, 2022

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

October 03, 2022

Dealership Rating
Employee Rating

They were very detailed and did an excellent job. The service they provide it was top notch. More

by joncavey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Weicherding

Oct 07, 2022

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

September 30, 2022

Dealership Rating
Employee Rating

I am a repeat customer for Elder Ford due to the Sales Rep Kitt, the customer service, the knowledgeable staff and the overall kindness and patience the staff have to make sure your visit will be a memor More

by Fulay
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kitt Kittles

Oct 04, 2022

Elder Ford of Tampa responded

Hi Fulay, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2022

Dealership Rating
Employee Rating

Gave me nice loaner cars to drive while waiting on part. Not having the part I needed for immediate repair was not their fault. It was Bidens fault. More

by Ember
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Elder Ford of Tampa responded

Hi Ember, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 29, 2022

Dealership Rating
Employee Rating

My service agent made the experience and is knowledgeable and very helpful. The reason for coming to the ford agency was satisfied. More

by RAYDENTAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The lady at the reception desk I have dealt with for many years is great

Oct 03, 2022

Elder Ford of Tampa responded

Hi Raydental, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 28, 2022

Dealership Rating
Employee Rating

Very good service and very good customer service Very helpful very clean place.thank you More

by MILOMARTIN20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios , Jason Faiella, BJ Llanos, Brandon Rodriguez

Oct 02, 2022

Elder Ford of Tampa responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 27, 2022

Dealership Rating
Employee Rating

Fast and easy to get in and get out, nice job guys continue doing that services More

by mojicajorge74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2022

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

September 21, 2022

Dealership Rating
Employee Rating

Great service despite the car was being down and not getting my truck washed. Noticed felt skid plate underneath was ripped when I got home. More

by COBHC26626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios , Jason Faiella, BJ Llanos, Brandon Rodriguez

Sep 26, 2022

Elder Ford of Tampa responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 21, 2022

Dealership Rating
Employee Rating

Vehicle made undrivable due to ABS control failure. Ford unable to get new part, refuses to source used part. Vehicle had to be junked at a loss. Screw your company and screw everyone who works there. More

by rapeders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Johany Trespalacios, Dan Sills, Grant Kitner , Jason Faiella, BJ Llanos, Charlie McEwan, Brandon Rodriguez

Sep 26, 2022

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

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