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Daniel Alicea
Daniel Alicea at Elder Ford of Tampa

Daniel Alicea | Page 9

Service Advisor

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.6
651 Reviews
4.6

651 Reviews

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651 Reviews of Daniel Alicea

November 09, 2024

Dealership Rating
Employee Rating

Im bad with the name but the guy who attended me it was good, nice and help me to fast More

by Dra.spichardoruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Dan Beavers, Jennifer Perez, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves, James Decaro

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Nov 10, 2024

Elder Ford of Tampa responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 09, 2024

Dealership Rating
Employee Rating

Buen trabajo sigan hablándolo bien para nuestro grupo ford gracias por estar siempre listos para nosotros More

by danilo0662
Recommend Dealer
Yes
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Nov 12, 2024

Elder Ford of Tampa responded

Hola, gracias por dejar un comentario tan bueno y una puntuación tan alta. Buen viaje.

November 09, 2024

Dealership Rating
Employee Rating

Since new owner ship the sales department has lost it hospitable ways and they are very unfriendly and arrogant lack the customer service skills that I've been used to for the past twenty years More

by darrylanthony477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Johany Trespalacios, Robo Rivera

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Nov 10, 2024

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

November 08, 2024

Dealership Rating
Employee Rating

Elder Ford Dealership is a first class dealership. The employees in the service department continue the five star relationship through the service they provide after the sale. More

by mopatjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Beavers, Jennifer Perez

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Nov 10, 2024

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

November 08, 2024

Dealership Rating
Employee Rating

This is a great dealer I’m glad and so grateful for choosing elder Ford thank a lot and happy todo business with them More

by ricantonypr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Dan Beavers, Jennifer Perez, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves, James Decaro

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Nov 10, 2024

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

November 06, 2024

Dealership Rating
Employee Rating

Excellent service, clean facility, The staff is usually always smiling and helpful. I always feel welcome there. I also feel like I get a great value for the price and will continue to recommend this group More

by Ahorseor2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Dan Beavers, Jennifer Perez, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves, James Decaro , Brian ziegler

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Nov 08, 2024

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

November 06, 2024

Dealership Rating
Employee Rating

Great customer service. Daniel at the service department was helpful and took time to show me how to use my truck bed cover. More

by Mali4182003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

November 05, 2024

Dealership Rating
Employee Rating

I am retired service technician teacher it was hard to let someone else work on my car all the work performed was perfect with no after problems Nicole always kept us informed on progress of the repairs More

by Racer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Dobbs

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Nov 08, 2024

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

November 04, 2024

Dealership Rating
Employee Rating

They were very professional and did what was needed to get me into the truck I wanted More

by lprevat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Sills, John Weicherding, Robo Rivera, DAVID FUNK , JONATHAN VALERIO

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Nov 06, 2024

Elder Ford of Tampa responded

Hi, we appreciate your feedback! Safe travels!

November 02, 2024

Dealership Rating
Employee Rating

I never went to a dealership before and have the salesperson tell you to have your vehicle re possessed so you can start fresh..with what kind of dealership promotes this,?my credit would be shot! More

by Relayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Nov 04, 2024

Elder Ford of Tampa responded

Hi Relayer, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

Nov 04, 2024

Relayer responded

Dan,I am too upset to bring it back there..just yesterday I ran out of gas when the gas tank showed 166 miles to empty,and over a 1/4 of a tank..never had that problem before. The entire experience has been a nightmare,from you guys having my car for 2. Months,and having to switch into new rental cars every 500 miles,and the problem that I originally bought it in for never fixed the issue I was having had I had known that the 977$ I spent would not have fixed the problem,I would not have spent it! The car bucks worse than ever,and no one even mentioned to me that I may have a trans problem,I had to look on the receipt and read it! It was never discussed one time. So I will drive it till it can’t drive no more and do exactly what your salesperson told me..have it repossessed and start fresh..exactly but it won’t be a ford,and I uber and Lyft and people don’t understand why it bucks like it does.but I always tell them,don’t get a ford. I’m one on the people that you won’t be able to satisfy ,but I’m only one…

Nov 04, 2024

Relayer responded

Oh,I lost about 3grand in uber and Lyft money for 2 months….how can one afford a transmission when you have my means of making money tied up for 2 months?

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