Daniel Almaraz

My problem was diagnosed, parts ordered, and request for payment from Mopar immediately without me having to do anything except bring my vehicle back to have the warranty work completed. I was also advised payment from Mopar immediately without me having to do anything except bring my vehicle back to have the warranty work completed. I was also advised not to drive it until the vehicle was fixed whereas Happy in Rochester told me that I needed new tires and then after driving it if it still clunked to return. More

by kweezyt45 Verified Customer Verified Customer

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I always get in for my appointment right on schedule. Everyone is professional and friendly. Everyone is professional and friendly. More

by rbfelten Verified Customer Verified Customer

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They change a sensor on my truck because of the engine light being on and now driving it to Chicago. It happened again the same code the same sensor. I’m guessing now I cannot find the ram who got time to light being on and now driving it to Chicago. It happened again the same code the same sensor. I’m guessing now I cannot find the ram who got time to look.at it More

by coloniariggins Verified Customer Verified Customer

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I came in for an oil change and other services, and as always, I was pleased. Still not happy about the piece missing from my car that was removed without having a replacement piece available, but now thi always, I was pleased. Still not happy about the piece missing from my car that was removed without having a replacement piece available, but now this has become a Ford issue. I would hope that in the future, when a recall is called for, there is more consideration taken whether or not the recall part is in stock and can be replaced before arbitrarily removing a piece. I am not happy that I have a piece of tape now protecting my car but it is what it is. Overall though, I was happy with this experience. More

by btexpress1198 Verified Customer Verified Customer

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With all honesty Austin Ford has been by far the best dealership I have been lucky enough to purchase new vehicles from. Used vehicles from. Service team is EXCELLENT. Above & Beyond helpful every ti dealership I have been lucky enough to purchase new vehicles from. Used vehicles from. Service team is EXCELLENT. Above & Beyond helpful every time. I put my trust into them with zero worries, once I'm back on the road. Sales to Finance to Service TO Managment staff are all great. I wish i could find more kind words to say to this Team. If you need anything. TRUST AUSTIN FORD. I always have. My wheels roll because of their hard work and dedication. Thank you ALL!!!! More

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Jeep had issues while traveling thru Austin, even though they were booked solid, they had a mechanic spend 15 minutes and he fixed it. Splendid service they were booked solid, they had a mechanic spend 15 minutes and he fixed it. Splendid service More

by ed.bethke Verified Customer Verified Customer

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My experience was very good. I was kept informed during the process. Nice waiting room. I was kept informed during the process. Nice waiting room. More

by kshamp Verified Customer Verified Customer

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Horrible customer service. Have had the same problem with my car since I got it, and they could not figure out what was wrong with it till AFTER my warranty expired and refused Have had the same problem with my car since I got it, and they could not figure out what was wrong with it till AFTER my warranty expired and refused to help with warranty coverage. Ford is all around a BAD COMPANY! More

by NO23 Verified Customer Verified Customer

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The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have the part available to repair it. I was disappointed with that decision as it was something that I did not expect from Austin Ford Chrysler and was a bit amateurish in scope definitely not to the professional standards that I have come to expect from this shop, especially since they are an authorized dealer for Ford. There are some areas of this review that I am going to give a less than stellar review not because the department is universally bad, but because when using the Likert Scale, I tend to give points and then average them out and the average in some areas, is less than a perfect score. What is disappointing is that there has been no communication about when--or if--the repairs will ever manifest themselves which is even more frustrating given that the part was forceably removed with absolutely no solution or repair in sight for the foreseeable future. More

by btexpress1198 Verified Customer Verified Customer

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Daniel Made sure paperwork was left for coworkers to complete the work while on vacation. complete the work while on vacation. More

by SRSEVERSON Verified Customer Verified Customer

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