Kristin Petersen

Have always gotten great, timely service here. Communication before and at time of service was great. Communication before and at time of service was great. More

by btpickav Verified Customer Verified Customer

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Bad at following up and not pleasant to work with. Would have to call daily to try and get an Update on my car they had for an extended period of time. Would get told they would call me back and never Would have to call daily to try and get an Update on my car they had for an extended period of time. Would get told they would call me back and never did until I escalated the issue. Told me a part had wear and asked me if I wanted a quote for a new part. When I said it was under warranty from them they said the wear isn’t that bad and shouldn’t worry about it now. Had a part they found during an inspection that “needed to be replaced.” Only found out after reviewing the inspection report, they never told me directly. When I confronted them they didn’t have an answer and said they would get back to me with the issue and a quote for a new part, and they never did. More

by Guywithacar8625 Verified Customer Verified Customer

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Thanks for getting my truck repaired quickly as i was heading on vacation with limited days to get my truck fixed. the service crew did an outstanding job. heading on vacation with limited days to get my truck fixed. the service crew did an outstanding job. More

by grunny76 Verified Customer Verified Customer

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Thanks for getting us in soon . Also thanks for answering our questions about my Chrysler voyager . And Angie was very helpful in going over our bill. Also thanks for answering our questions about my Chrysler voyager . And Angie was very helpful in going over our bill. More

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The excellence in the service department was very pleasant to notice and your cashier was very efficient and the service was outstanding pleasant to notice and your cashier was very efficient and the service was outstanding More

by EO.COLE46 Verified Customer Verified Customer

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They get the job done but it take a long time. Seem to work hard. Seem to work hard. More

by Doitallwrongsuzzy Verified Customer Verified Customer

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They picked up my car, called me with something I needed and returned my car and returned my car More

by csschneider54 Verified Customer Verified Customer

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The staff is very capable and very friendly. I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse More

by prmasse Verified Customer Verified Customer

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First, I have no problem with the front of the house because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not stellar regarding the back of the house (an element in the service department), it was determined that something was wrong with the review. There was nothing wrong with what I said or how I said it. I was not happy with the service and felt that Kristin jumped the gun by allowing the service department to start repairs that I had not authorized. I came in for an oil change that should have cost less than a hundred. Did want back up lights checked and changed, but that was all I authorized. The bill that was supposed to cost maybe 150 - 200 at the most, ended up nearly 500 dollars, and the initial cost was over 600. My question is, what happens if I did not have the money for repairs that I did not authorize...and even though I did have the money at the time, I am still not happy with the charges that were incurred that I did not authorize. Unless there is a factory recall where I have to take my vehicles to the service department--and with Ford's factory recalls, that might take years in the making--I will not be servicing my vehicles here again. If there is an issue with this review because it was not five star, then please, stop asking people to give reviews if you don't want them to express an honest opinion. More

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angela is amazing, very kind & helpful. takes her time with specific descriptions of services done and needed. takes her time with specific descriptions of services done and needed. More

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