Kristin Petersen

The service department staff has been great. Doug has taken care of the issues we have had with our Jeep Grand Cherokee. The staff is always very courteous. Doug has taken care of the issues we have had with our Jeep Grand Cherokee. The staff is always very courteous. More

by lorihenry55 Verified Customer Verified Customer

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Quick and simple tire change. I even got a coupon for my tires. For being a veteran. I even got a coupon for my tires. For being a veteran. More

by HNELSON47 Verified Customer Verified Customer

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My car was serviced in a timely manner, and all were cordial. I was especially pleased when Angie at the check-out helped me use a $30 discount coupon. I will definitely continue to use Austin Fold for cordial. I was especially pleased when Angie at the check-out helped me use a $30 discount coupon. I will definitely continue to use Austin Fold for service. More

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Good service. Got the job done. Will be back when I need the car serviced Got the job done. Will be back when I need the car serviced More

by SBRASMUSSEN27 Verified Customer Verified Customer

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3 weeks in yhe shop, problem still mot fixed. I have video evidence taken today sunday October 11 at 1:22pm I have video evidence taken today sunday October 11 at 1:22pm More

by momof2 Verified Customer Verified Customer

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Crisis breakdown 10 hours from home, made it to Austin Ford, Kristin immediately went to work finding a solution. Technicians were all out to lunch, one got back early, he checked the engine codes, diagno Ford, Kristin immediately went to work finding a solution. Technicians were all out to lunch, one got back early, he checked the engine codes, diagnosed the problem, and the dealership had the part in stock. We were back on the road within an hour after pulling into the dealership. Quality workmanship, friendly help, just downright good people. More

by ALLMON Verified Customer Verified Customer

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I have never had a worse experience at a dealership. The service dept hustles customers, especially women. I know this from my own experience and hearing others tell me about theirs. I bought my vehicle The service dept hustles customers, especially women. I know this from my own experience and hearing others tell me about theirs. I bought my vehicle at this dealership and have returned the service dept there for Every oil change and ANY and ALL issues. I feel using the same mechanics every time is a smart decision. I have had the Same issue continuously with my vehicle with no fix as of yet. The service dept tried telling me on several occasions that issues that were manufactoring issues on my car that was a year old were not covered. After a phone call to Ford Customer service they were INDEED covered. Also tried showing I owed them a deductable payment when I DID NOT. Daniel even tried pointing to his computer screen to say I was wrong. CHECK THE SECEURITY FOOTAGE. Had I not known better I would have paid. Where would that money have gone I ask you???? Then they stated they had the ability to coolant flushes and tried charging me, then I was told they didnt have the ability to do the flush, and after asking the coowner was told they in fact DO have the ability. They flip flop constantly and will attempt to charge you for EVERYTHING even if its covered by warranty. DANIEL proceeded to tell me on a phone call WHICH IS RECORDED CHECK THE TAPES that He didnt want anymore bad reviews so I was to take my business elsewhere. NO how about you do your job the way youre suposed to and stop trying to SCAM customers. THEN I return the loaner I was given while they "worked to fix my car" filled with 50$ worth of gas , which the loaner did NOT have a full tank when it was given to me, they tried to give me my car back with my gas light on and not enough gas to even get me home. THE ONLY SAVING GRACE ABOUT THIS PLACE IS ANGIE AT THE FRONT DESK. She is polite, ontop of everything, always willing to help and immediatley tries to help with any problem or goes to try to find someone who can help. The "uppers" in the building can only respond with "SORRY it never should have been handled this way" BUT NEVER change anything. They flip flop, hustle and scam. They care about numbers and NOTHING ELSE. Daniel was heard saying that every customer is fine till Angie tells them to fill out surverys. WELP Daniel WE ARE NOT FINE. we are all so fed up with you LYING and getting a smart mouth and doing petty things like not filling up a customers vehicle with gas after having in the shop for 2 weeks and test driving it. SO YA WE LEAVE THE TRUTH IN THE SURVERY YOU xxxxx. And Kristen is NO Better. I needed a loaner they were taking my car in and she refused to give me the paperwork because Daniel was upset that y last review called out him trying to scam me. PETTY. I AM CONTACTING THE BBB as well because after all this....MY CAR STILL HAD THE SAME PROBLEM THIS MORNING ON THE WAY TO WORK!!!!!!!!!!!!!!!! More

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They communicated well through all the steps of repairing my vehicle It took a long time but I appreciated the loaner car I had during that time. The Ford escape was comfortable and ran very wel repairing my vehicle It took a long time but I appreciated the loaner car I had during that time. The Ford escape was comfortable and ran very well. More

by SHAUNA.SCHLICHTER Verified Customer Verified Customer

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Service was completed on time. Service staff and Angie at the front desk are always friendly, helpful and knowledgeable. I have both my vehicles serviced there regularly. Service staff and Angie at the front desk are always friendly, helpful and knowledgeable. I have both my vehicles serviced there regularly. More

by wemomsen Verified Customer Verified Customer

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Experience was great and timely. No issues. Work was performed as expected and it runs great No issues. Work was performed as expected and it runs great More

by bradley.johnson2 Verified Customer Verified Customer

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