Doug Howe

My car was first brought in for recall back up camera and back up sensor repair. When I called about the recall I was told that from what I described they would just replace the back up camera for the recall back up sensor repair. When I called about the recall I was told that from what I described they would just replace the back up camera for the recall and then get into the back up sensors. Once the car was there they informed me the camera was not available. The primary reason for the service was very frustrating. So now I have the car in shop and might as well fix the back up sensors, which was completed and working now. Then I picked up my car to find out the A/C was not working when it was working fine when I drove it in that day. Again very frustrating picking up the car at 5pm on a Friday to find something else is wrong when I brought it in and it was working. Left message with dealership about issue with no call back at all. The following Tuesday after not hearing back from the shop about my message of the A/C not working. I call the shop and the soonest they can get it in is Thursday. Drop the vehicle off and get a call once they get it in shop to an estimate of up to $2000 to replace A/C compressor and clutch. For a car that was working previously now I have a $2k bill to figure out. Have taken to my normal mechanic and got a $800 estimate for the same work. Will not recommend or bring any vehicles back to this shop. More

by mkza95 Verified Customer Verified Customer

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The newly remodeled service waiting area is much more inviting. It seemed that everyone went out of their way to be friendly and helpful. inviting. It seemed that everyone went out of their way to be friendly and helpful. More

by CM25MEIER Verified Customer Verified Customer

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The lady was pleasant, kind and friendly. She was very helpful and directed me to the right person to check out. She was very helpful and directed me to the right person to check out. More

by mgbieder Verified Customer Verified Customer

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I actually showed up a day early; Doug and the staff found a way to fit me in and get my work done. In my experience, that is typical of the exceptional customer service I have experience at Austin For found a way to fit me in and get my work done. In my experience, that is typical of the exceptional customer service I have experience at Austin Ford Chrysler. More

by dewey.schara Verified Customer Verified Customer

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They did a good job, explaining my recall and gave me a number to check on upcoming recalls number to check on upcoming recalls More

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Doug was professional, knowledgeable, and quick to help resolve my request. Their excellent service and attention to detail were greatly appreciated. resolve my request. Their excellent service and attention to detail were greatly appreciated. More

by mr.ryanconverse Verified Customer Verified Customer

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Randi did a wonderful job helping us with our concerns. She was very helpful with e everything we needed. The service is always great here. She was very helpful with e everything we needed. The service is always great here. More

by kenlundgren.kl Verified Customer Verified Customer

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Went in for service on my explorer basically dint fix any of my problems did a update but dint tell use or have it noted of my problems did a update but dint tell use or have it noted More

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It was a good experience. I was informed about my tires . May need new soon I was informed about my tires . May need new soon More

by nlchrist1027 Verified Customer Verified Customer

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I had a service appointment at Austin Ford Chrysler dealership yesterday to have my 2023 Ford Expedition looked at, because a service required light kept showing up. Turned out that some critters had c dealership yesterday to have my 2023 Ford Expedition looked at, because a service required light kept showing up. Turned out that some critters had chewed through some wires under my vehicle. They originally thought it might not be fixed till possibly the next day. So they’re administrative assistant, Angie Wagaman, took it upon herself to call Steve Moline from the sales department, who was actually the one who sold me my vehicle, to see if they had a loaner vehicle I could use. Within a matter of a few minutes, I was given a vehicle to drive home. Then, just a couple hours later, I received a call saying my vehicle was fixed & ready to go. I can’t thank Angie & Steve enough for what they did for me. It was greatly appreciated. 👍👍💞 Diane Persinger More

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