Angie Wagaman

Took my truck in for a charging issue first replaced battery cause it was bad. But a couple days went by and found out alternator was also going out. Took it back in Danielle got it ordered and in. Then battery cause it was bad. But a couple days went by and found out alternator was also going out. Took it back in Danielle got it ordered and in. Then I went back and had new alternator in. After all was done it was covered by my warranty but there was a small deductible but Danielle waved it for me. It was a quick fix got me and got me out in a timely manner. While I was waiting Angie talked me to me to help time pass. She treat s me like family. When I went to waiting area she came back to see if I wanted anything on the tv. She made sure I was comfortable and had everything I need. Then when it came time for paperwork she got it all done and to me in a very quick time. More

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Thanks for getting my truck repaired quickly as i was heading on vacation with limited days to get my truck fixed. the service crew did an outstanding job. heading on vacation with limited days to get my truck fixed. the service crew did an outstanding job. More

by grunny76 Verified Customer Verified Customer

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I have been having a problem and went in to get it resolved. Angie got me to Steve to deal with it. It took awhile but I got impatient and made it harder. But I finally went in again. Got to front des resolved. Angie got me to Steve to deal with it. It took awhile but I got impatient and made it harder. But I finally went in again. Got to front desk Angie was great helped her to Steve again. Steve took me to his office and let me know what happen. Then we still got to the problem and got it resolved. Angie helped me get my insurance emailed. Steve found me a newer vehicle and helped me get it and resolved my old one. I will recommend the dealership to anyone I can ty More

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I was very happy with my service! !! Angie was extremely helpful in getting my new tires! !! Angie was extremely helpful in getting my new tires! More

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The staff is very capable and very friendly. I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse More

by prmasse Verified Customer Verified Customer

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Angie is the most polite and caring person, she thoroughly goes over details of the paperwork and explains things that I don’t understand. She makes going back to Austin Ford easy !! thoroughly goes over details of the paperwork and explains things that I don’t understand. She makes going back to Austin Ford easy !! More

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So I was starting to have better experience with the dealership. I have a problem with a purchase and Steve has been helping me. He has been extremely polite. But it has been awhile with no answers. I u dealership. I have a problem with a purchase and Steve has been helping me. He has been extremely polite. But it has been awhile with no answers. I understand it takes a lot to help with this problem. But I call him and get no call back. I go in and get politness from Steve. Angie is awsem always takes care of me with a smile. The only thing I'm having a issue with is no answers just polite response of we will take care of it. But now I'm getting put in a bind so I wish they would keep in touch and get me a answer. More

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Angie was fantastic and joyful to work with, always professional and helps the exit from a repair stress free. professional and helps the exit from a repair stress free. More

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First, I have no problem with the front of the house because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not stellar regarding the back of the house (an element in the service department), it was determined that something was wrong with the review. There was nothing wrong with what I said or how I said it. I was not happy with the service and felt that Kristin jumped the gun by allowing the service department to start repairs that I had not authorized. I came in for an oil change that should have cost less than a hundred. Did want back up lights checked and changed, but that was all I authorized. The bill that was supposed to cost maybe 150 - 200 at the most, ended up nearly 500 dollars, and the initial cost was over 600. My question is, what happens if I did not have the money for repairs that I did not authorize...and even though I did have the money at the time, I am still not happy with the charges that were incurred that I did not authorize. Unless there is a factory recall where I have to take my vehicles to the service department--and with Ford's factory recalls, that might take years in the making--I will not be servicing my vehicles here again. If there is an issue with this review because it was not five star, then please, stop asking people to give reviews if you don't want them to express an honest opinion. More

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Went in with a problem with my truck. That I was told was there when I purchased truck but was not disclosed. But I got there Angie got me squared away. Talked with Steve. He came and did That I was told was there when I purchased truck but was not disclosed. But I got there Angie got me squared away. Talked with Steve. He came and did ask about my bad reviews with service. But he stayed calm listed even when I was pissy. But he actually listened and got me coming back to have truck looked at. This kind of service I find very good. Wish everything was this nice. But thank u Steve and Angie. I will see u guys tomorrow and see where this goes. More

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