David Murphy

My first experience with Louisville Infiniti was very good, despite me looking at several vehicles & the sales staff having to cope with limited operations capacity due to state requirements during the pandemic. Ian Fannin was excellent throughout - knowledgeable, helpful, and personable. Cam, Danny, Dave & Brandon strongly assisted throughout the process at various points, and Matthew Murphy was extremely helpful during the closing process to complete the paperwork & explain options. Once we reached a deal, Ian and Matthew moved quickly to document the process in a shorter time than I expected. They all maintained a positive attitude during a difficult environment that no one could have predicted.

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Helpful, friendly staff. It was a pleasure working with The internet and on site team, the GM even reached out to ensure we were happy and taken care of! Would absolutely recommend and will likely return as customers in spite of a 3 hour commute!

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Natalie was a pleasure to work with. She was persistent without being pushy snd was very knowledgeable of the vehicle. She is a top-notch salesperson. EIULDhighly recommend her.

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I bought my used vehicle from Infiniti of Louisville. I have experienced nothing but first class service from the sale to the service! I can’t brag enough about Bill and Anna and all the staff in the service department! Estimates are always provided along with the best customer service anywhere in the nation! Repairs are always fair and prompt. Service is always handled promptly along with very appreciated loaner service anytime my vehicle needed to stay with them for a repair. I strongly recommend them to anyone looking for great value, honesty and respect in a dealership.

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Meet every expectation, and I’m not easy to deal with. All made it a fun process. Usually buying a car is exhausting but not with the team I dealt with on my purchase. Wife loves her new qx80.

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We looked at a couple of used QX-30's and test drove one, but my wife really liked the new red one on the showroom floor. When we came back the next day to buy the used QX-30 we'd decided upon, Matt shocked with an offer we couldn't refuse for the new QX-30.

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My sales guy and his team are the number 1 dealership in Louisville hands down. They went above and beyond to get me a great car. Working with Matt was very easy he understood everything that I wanted and needed. He wouldn’t take no for an answer. He works very hard at what he does. I would recommend him and this dealership to anyone that’s in the market to buy an Infinity.

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Would not recommend buying a vehicle at all from this dealership. Horrible experience. Went to buy a vehicle and in the process they sell it when trying to work the details out. Also the finance department doesn’t care either. I have bought a lot of vehicles but all this dealership cares about is the sell and not the customer at all. Even reached out to the managing partner and not even a call back. Buyer Beware! Buy an Infinity in Indianapolis Dreyer! They will take care of you from start to finish!

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I would like to express my appreciation to your dealership for the wonderful experience I had. Michelle and Nick went way overboard to make sure I had a great experience in purchasing the 300S. They explained everything I needed to know about the car. Nick was super helpful when we went for a test drive. I asked him to drive as I did not know that area very well. He went over the vehicle with a fine tooth comb when he showed me the car and when I picked it up. Victor was very helpful in helping me choose the warranty that was best for me. I have never been at a dealership where I have seen such team effort. This says a lot for your dealership. That is why your dealership is full of customers because they feel like they are being taken care of and appreciate all the knowledge you provide them with. Again, thanks to all of you for your assistance and for making my experience a truly great one. Special thanks to Nick and Michelle. A job well done!!!!! Denise Pilkerton

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It was a good experience Maritza took care of everything that was needed to be done for me to drive off in my infinity that day. It was a good vibe when I got there they treated me good as soon as I walked in the door. Thanks to Maritza and the manager I appreciate the car.

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