Daniel Escalante | Page 2

Michael the service manager, personally reached out to me and completely changed my experience. He treated me with kindness, respect, and genuine attention. He took the time to listen,, replaced the tire, me and completely changed my experience. He treated me with kindness, respect, and genuine attention. He took the time to listen,, replaced the tire, and made sure my car was washed properly. Most importantly, he made me feel valued as a customer. That level of professionalism and customer service means a lot to me. I truly appreciate the way he handled the situation and all the associates are very nice. Daniel and Vivica took care of me as well. Toyota has great customer service. Thank you for taking care of me and showing excellent customer service. For that, I give Toyota 10 stars More

by KARENCEVALLOS Verified Customer Verified Customer

Report | Print

I've been a customer here since 1997! Love how clean the bulidings and grounds are. Appreciate the friendly ever-helpful staff!!! (Greetings to Virgil!) Love how clean the bulidings and grounds are. Appreciate the friendly ever-helpful staff!!! (Greetings to Virgil!) More

by jilljanoff Verified Customer Verified Customer

Report | Print

Great service! Upon arrival, I was checked in right away. I was kept informed of the progress and the work was completed ahead of schedule. Upon arrival, I was checked in right away. I was kept informed of the progress and the work was completed ahead of schedule. More

by Jm390 Verified Customer Verified Customer

Report | Print

Good service at all times. Been having my car maintenance here for many years. Would recommend this place. Been having my car maintenance here for many years. Would recommend this place. More

by rosemarie_alejandrino Verified Customer Verified Customer

Report | Print

Well taken care of The service advisor was friendly, professional and knowledgeable. A pleasure to work with. professional and knowledgeable. A pleasure to work with. More

by bprince3 Verified Customer Verified Customer

Report | Print

Excellent service. Fast reliable nice waiting area free coffee no hassle great job as always Fast reliable nice waiting area free coffee no hassle great job as always More

by teamterrazas13 Verified Customer Verified Customer

Report | Print

Service was very disappointing didn’t finish when promised even with an appointment I have to reschedule and make another appointment thinking about going elsewhere promised even with an appointment I have to reschedule and make another appointment thinking about going elsewhere More

by hosersonoma Verified Customer Verified Customer

Report | Print

Not like other dealerships, great staff, great pricing and service department makes it sure easy and service department makes it sure easy More

Report | Print

I was watching the maintenance done on my vehicle, filling fluids and tire rotation. From the waiting room, i saw the technician remove the tires and moved the rear tires of the passenger and driver s filling fluids and tire rotation. From the waiting room, i saw the technician remove the tires and moved the rear tires of the passenger and driver side to the front not crisscrossing them. I then asked the front desk what the process was when rotating the tires he said it has to be crisscross. I then told him that DID NOT happen, so i spent almost another HOUR waiting for them to fix the process. If only they did it correctly to begin with. I was disappointed, short cuts never worked specifically if the customer spent so much on the purchase just to get sub standard service. It’s hard to recommend to friends More

by albert Verified Customer Verified Customer

Report | Print

I received the best service from Toyota branch staff each time I had my car had a service needed. time I had my car had a service needed. More

by WILLIAMSALINGUA Verified Customer Verified Customer

Report | Print