Daniel Escalante | Page 4

I was watching the maintenance done on my vehicle, filling fluids and tire rotation. From the waiting room, i saw the technician remove the tires and moved the rear tires of the passenger and driver s filling fluids and tire rotation. From the waiting room, i saw the technician remove the tires and moved the rear tires of the passenger and driver side to the front not crisscrossing them. I then asked the front desk what the process was when rotating the tires he said it has to be crisscross. I then told him that DID NOT happen, so i spent almost another HOUR waiting for them to fix the process. If only they did it correctly to begin with. I was disappointed, short cuts never worked specifically if the customer spent so much on the purchase just to get sub standard service. It’s hard to recommend to friends More

by albert Verified Customer Verified Customer

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I received the best service from Toyota branch staff each time I had my car had a service needed. time I had my car had a service needed. More

by WILLIAMSALINGUA Verified Customer Verified Customer

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Toyota Vallejo is an outstanding service dealership. I am totally satisfied with the services and friendly, pleasant, Professional staff and management. I choose Vallejo Toyota because the service is c I am totally satisfied with the services and friendly, pleasant, Professional staff and management. I choose Vallejo Toyota because the service is consistently professional and reliable. More

by HUEY.ROBERSON Verified Customer Verified Customer

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Oil change and inspection quality was about as substandard as a fly by night mechanic service you could get anywhere for about $40. There was a large oil spot on the driveway as a result of the po substandard as a fly by night mechanic service you could get anywhere for about $40. There was a large oil spot on the driveway as a result of the poor workmanship of a simple oil change, that I had to jack up the car to inspect the reason and wipe down and off the spilled dripping oil from under the engine compartment. Also all the fluids brake fluid, power steering fluid, and coolant needed to be topped off, that weren’t. The tire pressure was low on all 4 tires, and the tread depth measurement was off by 2/32of an inch, measuring only 3/32 of an inch. I asked about changing the passenger side fog light that was burnt out that didn’t get done, but was checked off as good on the inspection list. I ended up changing the fog light myself, which I did not want to do. While changing the fog light I observed that the passenger side front brake pads were getting low as well. I was relying on Toyota to do quality work so that I could have peace of mind when my daughter had to leave for winter classes 6 hours away the next day. She had only been home since Christmas Eve and had to leave before New Year’s. Basically work I requested was partially and poorly done and the inspection check list was pencil whipped. More

by rovybaker Verified Customer Verified Customer

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Excellent help from the service advisor Chris. Great service from the technician Dennis. Everything done as promised! Great service from the technician Dennis. Everything done as promised! More

by scottchapman09 Verified Customer Verified Customer

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Check in was easy (by someone else) and Daniel came to let me know it was done. He was friendly when I called first and also in person. let me know it was done. He was friendly when I called first and also in person. More

by ikuechan Verified Customer Verified Customer

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They got me in and it took exactly as long as they said it would it would More

by kingvat Verified Customer Verified Customer

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Listens to customer concerns and provides solutions to identified problems. Explains options and suggested courses of action. identified problems. Explains options and suggested courses of action. More

by reasuncion Verified Customer Verified Customer

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My appointment was on time and didn’t take long to finish. I was updated on if my car needed anything else done to it. Love the waiting room area and the complimentary tea/coffee finish. I was updated on if my car needed anything else done to it. Love the waiting room area and the complimentary tea/coffee More

by armandotweedy Verified Customer Verified Customer

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This was my first time visiting this dealership for service in many years. I was taken aback by the way the service was called "express". It appeared that vehicles were taken in the same way the owne service in many years. I was taken aback by the way the service was called "express". It appeared that vehicles were taken in the same way the owners parked them outside the work bays as opposed to following any appointments. I personally witnessed this with the vehicle parked in front of mine being serviced before mine without an appointment. Additionally, I witnessed the technicians in all bays talk more to each other than paying attention to the work they were performing. The waiting room looks at the work bay area and all customers could see the same and many commented on that fact. The optics were unprofessional at best. This is my fifth personal Tacoma and I have a fleet at work of approximately 50. I wouldn't recommend this dealership for service. One would think a manager would easily be able to see what all customers witnessed during my visit. More

by sean.sornberger Verified Customer Verified Customer

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