Daniel Huffman | Page 6

Volkswagen of Duluth responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team. We strive to create a welcoming environment, and it’s fantastic to know you enjoyed our coffee and amenities. Your kind words motivate us to keep providing excellent service. We look forward to welcoming you back soon!

Volkswagen of Duluth responded

Thank you for bringing this to our attention. We sincerely apologize for the oversight with the vacuum hose and understand how frustrating that can be. Your feedback is invaluable in helping us improve our services. Please feel free to reach out to our Service Manager directly at 218.722.6989 so we can address this issue and ensure your complete satisfaction. We appreciate your understanding and hope to earn a better rating from you in the future.

Volkswagen of Duluth responded

Thank you for the wonderful feedback! We're so glad to hear that our service department team is consistently friendly and helpful in answering your questions. We take pride in creating a comfortable and welcoming environment, and it's great to know that you enjoy the waiting area (and the snacks!). We love that you can bring your small dog along too—pets are always welcome! Your kind words truly mean a lot to us. Thanks for choosing VW of Duluth, we look forward to seeing you and your pup again soon!

Volkswagen of Duluth responded

Thank you so much for your amazing 5-star review! We're delighted to hear that you love the service and that it played a role in your decision to purchase your car with us. We truly appreciate your trust and loyalty, and we're here whenever you need us. Looking forward to continuing to serve you in the future!

Volkswagen of Duluth responded

Thank you for your wonderful 5-star review! We're so glad to hear that you felt welcomed and well taken care of from the moment you arrived. Our team works hard to create a positive experience for every customer, and we're thrilled to know that it made an impression on you. We truly appreciate your feedback and look forward to serving you again soon!

Volkswagen of Duluth responded

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you received personal service and that our team made your experience enjoyable. We truly appreciate your feedback and look forward to serving you again in the future. Have a great day!

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced with both your vehicle and our service department. We understand how important it is for your car to be in proper working order, especially with long travel times involved. It is concerning to hear that your Apple CarPlay and passenger seatbelt issues have not been resolved to your satisfaction despite multiple visits. We also regret that communication about your seatbelt part was lacking, causing you further frustration. Rob Hakala, our Service Manager, would very much like to speak with you directly to discuss your experience further and work toward a resolution. Please feel free to contact him at 218-623-6952 at your convenience. We are committed to addressing your concerns and ensuring your vehicle is fully serviced and functional. Again, we apologize for the trouble this has caused, and we look forward to address your concerns. Thank you for your patience and understanding.

Volkswagen of Duluth responded

Thank you so much for your kind words! We're delighted to hear that your experience with both our sales and service teams was easy and enjoyable. Our staff works hard to provide a helpful and friendly atmosphere, and it’s wonderful to know that this made your vehicle purchase a smooth process. If you ever need anything in the future, don't hesitate to reach out—we’re here to help! Enjoy your new vehicle!

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you had a positive experience with our Service Department. It’s great to know that our team was able to help and even take the extra step of washing your car. We truly appreciate your recommendation and look forward to serving you and your friends in the future!

Volkswagen of Duluth responded

Thank you so much for your kind words and your wonderful review! We're thrilled to hear that you had such a positive experience with us, and we truly appreciate you taking the time to share it. It's great to know you enjoyed the service video recap and your shuttle ride in the ID.4—Bill will be especially happy to hear your thanks! We look forward to welcoming you back for your next visit, and we'll be here to provide top-notch service every time. Have a fantastic day!