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Daniel Layton
Daniel  Layton, Sales, Landers Chrysler Dodge Jeep Ram of Norman
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Daniel Layton

Sales

Landers Chrysler Dodge Jeep Ram of Norman

481 N Interstate Dr
Norman, OK 73069

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2 Reviews of Daniel Layton

October 04, 2018

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Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Service "

- Stephen09

While I do recommend this dealership and it’s people I have negative feedback regarding communication in the service department. I called on Tuesday to set an appointment for warrantied oil change and brake work prior to leaving town. I was clear that I was leaving at noon on Friday and would need the vehicle back by then. It was communicated to me that if I was in by 8, noon would be feasible. I received a confirmation call for my appointment tomorrow at 9:45. I called to verify that this was correct. 9:45 rather than8 seems to be pushing it. Daniel said that for the work being done they would need 6 hours. This is really frustrating as I would’ve scheduled the work for Wednesday or Thursday if I’d been given the correct info up front. So when I canceled tomorrow’s appointment because of Landers mistake, Danial had the opportunity to extend some level of service and make the situation right. For example, “ bring it in by 8 and we will take care of it” he chose not to do that. A little communication and or problem solving goes a long way. Let’s try again. We have to, the very expensive warranty I purchased is through you.

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Recommend Dealer
No
Oct 05, 2018

Landers Chrysler Dodge Jeep Ram of Norman responded

Stephen, thanks for taking some time to leave a review. We are so sorry to hear about your negative experience with our service department and would love the opportunity to make things right with you. If you could please give our Director of Customer Relations Katy Dornan a call at (405) 321-8228 at your earliest convenience, we would sincerely appreciate it. Looking forward to hearing from you!

August 10, 2018

Dealership Rating

"Terrible"

- devro1960 Verified Customer

Every time I go for whatever service I find I have been lied to on different things that I was told was covered under warranty. Than I had to replace a battery that was only 3 years old. Was told my back brakes were fine. Take it somewhere else and was told the pads were bad. I had planned on buying another vehicle after this one is paid off but I won't be coming to this dealership.

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Recommend Dealer
No
Aug 13, 2018

Landers Chrysler Dodge Jeep Ram of Norman responded

Hello, and thank you for taking some time to leave a review. We’re sorry to hear your experience with our service department hasn’t been a positive one and we’d like to do our best to make sure you’re taken care of. If you could, at your earliest convenience, please give our Director of Customer Relations Katy Dornan a call at (405) 321-8228, we would greatly appreciate it.

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