Daniel Rzepnicki

Albrecht Subaru of Wakefield provided outstanding customer service. Friendly staff, honest communication, and a smooth, stress-free experience from start to finish. customer service. Friendly staff, honest communication, and a smooth, stress-free experience from start to finish. More

by h.abdelilah Verified Customer Verified Customer

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Thank you to the vehicle service technician who provided the vehicle inspection, oil change, and the tires rotation for my 2021 Forester! My SUV was cleaner on the inside, too! The “NANA-MOBILE “ always has the vehicle inspection, oil change, and the tires rotation for my 2021 Forester! My SUV was cleaner on the inside, too! The “NANA-MOBILE “ always has outstanding, efficient service at Wakefield/Albrecht SUBARU! Thank you to all vehicle technicians, Service agents, and parts agents for their consistent service and expertise! Happy Thanksgiving to all! More

by PAEGAN132 Verified Customer Verified Customer

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Always excellent service! Work recommended for my car always explained clearly before I give the OK. Staff always friendly and helpful. Work recommended for my car always explained clearly before I give the OK. Staff always friendly and helpful. More

by FOLEYJ57 Verified Customer Verified Customer

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I feel I was overcharged for the work performed. This has happened at this dealership in the past. While I was given a minimal coupon for a discount, after consulting other mechanics, I feel they ov This has happened at this dealership in the past. While I was given a minimal coupon for a discount, after consulting other mechanics, I feel they overcharged me for recent work. While I may have easier work such as oil changes done in the future, I won’t give them my business for my planned purchase of a new Subaru in 2026. More

by girlbuyer Verified Customer Verified Customer

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Kind, professional person. It’s silly to have a minimum of 15 words! Surveys are annoying! It’s silly to have a minimum of 15 words! Surveys are annoying! More

by csazo Verified Customer Verified Customer

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My. Car was taken in for an oil change and replacement of windshield wipers even though I didn’t have an appointment. To my surprise they checked several Car was taken in for an oil change and replacement of windshield wipers even though I didn’t have an appointment. To my surprise they checked several things that was not requested and I appreciated this being done. Thank you all More

by GELRACZ Verified Customer Verified Customer

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Not sure I will return to the service department. I was happy that they fixed the issue that I came in with, but they added it in about a $3000 job for my car. And the service tech did not even come I was happy that they fixed the issue that I came in with, but they added it in about a $3000 job for my car. And the service tech did not even come out and talk to me about it. More

by ANNEMALLOY25 Verified Customer Verified Customer

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Erica and Nicole went above and beyond to insure all issues were addressed and that I was completely satisfied issues were addressed and that I was completely satisfied More

by Tom C. Verified Customer Verified Customer

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I’d like to start by recognizing Daniel Rzepnicki, who did an excellent job checking in my car and making sure all my concerns were documented. My vehicle is approaching 30,000 miles, and I’ve completed a did an excellent job checking in my car and making sure all my concerns were documented. My vehicle is approaching 30,000 miles, and I’ve completed all scheduled services at this dealership. This was the first time someone offered me a loaner vehicle during service, which I really appreciated. However, communication and follow-up could have been better. When the service took longer than expected, I had to call for an update and learned that the car would need to stay overnight due to a system issue, which I completely understood. The next day, I had to call again for a status update and was told that Daniel wasn’t in and no one could confirm the progress. When I finally received a call that the car was ready, the final bill didn’t reflect the extended warranty coverage for some parts. I had to point this out before the costs were adjusted. While some discounts were applied, I’m still not confident the warranty was fully considered. After picking up my vehicle, I also noticed that the maintenance reminder sticker on the windshield wasn’t replaced, and I even received an automated email reminding me to schedule maintenance despite having just completed it. This makes me wonder whether the most recent service was properly recorded in the system. The beginning of the experience was good. The middle and end not so much. For that reason I'm giving it two stars. More

by guilara Verified Customer Verified Customer

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Please write 15 word minimum. Please write 15 word minimum. Please write 15 word minimum. Please write 15 word minimum. Please write 15 word minimum. More

by matheus.berbet001 Verified Customer Verified Customer

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