Erica Batchelder

Had an issue with a brand new car however, dealership and subaru handled the situation and I was satisfied in the end. subaru handled the situation and I was satisfied in the end. More

by kerry.rausch25 Verified Customer Verified Customer

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Tanner proactively helps the customer. Tanner went over all the details of my service. He made sure myself and another customer received loaner cars that we each found comfortable. The te Tanner went over all the details of my service. He made sure myself and another customer received loaner cars that we each found comfortable. The texts from Tanner in service were very helpful. He also sent a profile and report of my car so I have entire picture of service. My entire service experience went so smoothly.which is how it should be when a service person is top notch. I am loyal to this dealership service department because the service quality has been the been excellent. Tanner also went over what to plan for in my next servicing and gave a price. He also advised about wear on my tires. And he has a good sense of humor. Below I have only checked the service people who have helped me in service or I whom have interacted. More

by SCBLACKWELL3 Verified Customer Verified Customer

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I never bought a car at your dealership and I never had my Suburu service at your dealership. I have severe mobility problems in when I call the dealership where my family had purchased three cars over the my Suburu service at your dealership. I have severe mobility problems in when I call the dealership where my family had purchased three cars over the years including my current one they listened and they said sorry and goodbye. I called your dealership and couldn't get through to service so I pressed sales and I got a sales person named Cordell. He listened to my problem and he personally walked his phone down and connected me with Erica. When I told her that I had never bought a car there I had my car service there her next words were how can I help you and that was the beginning of a fantastic service experience for me. She kept me connected throughout the service arranged for valet service because it was difficult for me to get in personally went over the parts that were needed for a mirror and saved me money on that. I can't tell you how much I appreciate your dealership and Erica and all the people there. Five stars is not enough of a rating. More

by Jim123 Verified Customer Verified Customer

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Came in here for a regularly scheduled oil change in my ‘24 crosstrek I purchased here a few years ago. They got it done very quickly, and I appreciate the once-over inspection they gave my vehicle. ‘24 crosstrek I purchased here a few years ago. They got it done very quickly, and I appreciate the once-over inspection they gave my vehicle. More

by CELZEY11 Verified Customer Verified Customer

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"After my old dealership turned me away, Wakefield welcomed me with open arms. They provided life-changing valet service for my mobility issues, and the service manager saved me money by salvaging my welcomed me with open arms. They provided life-changing valet service for my mobility issues, and the service manager saved me money by salvaging my mirror pieces. Even though I didn’t buy my car here, they treated me like family." More

by Jim123 Verified Customer Verified Customer

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It was easy to get an appointment for the time o wanted. Michael was extremely personable and professional and answered all of my questions. . I am a first time leaseholder and really didn't know what I Michael was extremely personable and professional and answered all of my questions. . I am a first time leaseholder and really didn't know what I needed to do. He explained everything to me More

by DOODQUEEN Verified Customer Verified Customer

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Wonderful people. I got my car there and I always take it there for service. They have never let me down. I got my car there and I always take it there for service. They have never let me down. More

by DIANALUCAS7 Verified Customer Verified Customer

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Excellent dealership. Took my car in for what turned out to be a complicated repair. The work took several weeks to complete, including part order and tec+hnical work. Took my car in for what turned out to be a complicated repair. The work took several weeks to complete, including part order and tec+hnical work. Loaner car was provided with minimal red tape, and I was updated frequently about my own car. When I picked up the car, the service manager spent a lot of time with me, making sure my car was completely repaired and that I understood why the process had been so long. A+ from start to finish. More

by DMICHAELK7 Verified Customer Verified Customer

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I found the service and representatives to be excellent. It was very efficient and the work performed described to me in sufficient detail. It was very efficient and the work performed described to me in sufficient detail. More

by GENEFIKE Verified Customer Verified Customer

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I can’t thank the Wakefield team enough for taking such good care of my vehicle. They were so patient and helpful in diagnosing what the issue was. good care of my vehicle. They were so patient and helpful in diagnosing what the issue was. More

by A Farrell Verified Customer Verified Customer

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