Daniel Tesfaye

21 Days with my car. Only got updates when I contacted them outside of 1 time. I have asked the manager to contact me 3 days straight now and not a single attempt. I have Only got updates when I contacted them outside of 1 time. I have asked the manager to contact me 3 days straight now and not a single attempt. I have requested the service team to provide me the vehicle health report and diagnosis, instead I'm being told I need to repurchase a part that was just installed 8 months ago with no proof or communication about this. More

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I’m not sure about the dealership as a whole, but the people I worked with were fantastic! people I worked with were fantastic! More

by jennifferrsmothers Verified Customer Verified Customer

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Tie Hill is one of the best salesmen I’ve ever worked with. He is the definition of Mr. MakeItHappen. The dealership as a whole is also very friendly and efficient in their work. with. He is the definition of Mr. MakeItHappen. The dealership as a whole is also very friendly and efficient in their work. More

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The best hands down best experience ever love the right ride and the benefits with it💯 ride and the benefits with it💯 More

by Majorhester43 Verified Customer Verified Customer

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The customer service was good. The entire crew left me with a positive impression because of their manners and the friendly way they interacted with me The entire crew left me with a positive impression because of their manners and the friendly way they interacted with me More

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Everyone was courteous, helpful and attentive. My experience was fast informative. Thanks very much for the experience. My experience was fast informative. Thanks very much for the experience. More

by clintonjenkins1969 Verified Customer Verified Customer

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This service department updated a software system on my car without the needed replacement parts and sent me on my way. Two days later My check engine light comes on and then my car went into limp mode 60 car without the needed replacement parts and sent me on my way. Two days later My check engine light comes on and then my car went into limp mode 60 miles from home! I brought it back and they said they would fix it with the new parts. Instead they replaced the recall part and cleared the codes!! They cleared codes to get my car back out the door!! Now 1 day later my check engine light is back on. I had ZERO issues until bringing it in for a recall update. More

by shasta.rhodes Verified Customer Verified Customer

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Mr.Tesfaye is the most unprofessional manager I ever encountered. Would not fix an obvious defect in ppf work. Did not like being called a coward but refused to return an email. Stay as far away from Al encountered. Would not fix an obvious defect in ppf work. Did not like being called a coward but refused to return an email. Stay as far away from AlM Ford as possible. They don’t stand behind their work and are not honest. Do yourself a favor and stay far away. Sad how they and he conduct’s business. More

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We had the best experience at ALM Hyundai West! EVERYONE that we worked with was nothing more than polite, friendly and overly compensating! I can not say enough about how wonderful they all were! EVERYONE that we worked with was nothing more than polite, friendly and overly compensating! I can not say enough about how wonderful they all were! We will be telling everyone we know about our experience! If you are thinking about buying a car, go see our friends at ALM Hyundai West! They are the best!! Bobby and Tamara Ferguson More

by TAMARAF69 Verified Customer Verified Customer

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After a routine oil change a week later the oil ran on the floor of my garage. Failed to repair window tint and paint protection film which the dealer did not disclose. Then telling me I have to pay to the floor of my garage. Failed to repair window tint and paint protection film which the dealer did not disclose. Then telling me I have to pay to repair something the dealership installed. They were polite until I requested these items be repaired. Then became very rude. Just poor customer service all around. They do not take care of the customers concerns and were very rude. More

by REJ39 Verified Customer Verified Customer

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