Daniel Tesfaye | Page 2

I am writing to express my dissatisfaction with the service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted service I received for my vehicle, 2015 Hyundai Sonata, at ALM Hyundai West on Feb. 9, 2025. As a loyal customer of ALM Hyundai West, I have trusted your brand for quality and reliable service; however, my recent experience has been both frustrating and disappointing. On Feb. 9 2025, I had my car towed in for service, (diagnostic testing due to the car not starting), and the service process did not go as expected. Despite being assured that the issue would be resolved in a timely and professional manner, I encountered several problems, including the lack of communication about the repairs, delays, and incomplete work during the service. To further elaborate on my concerns: (1) I was told that I needed to get some repairs, brake ignition switch and rear tail lamp assembly. I agreed to have those things replaced/fixed and expected them to be completed. My vehicle is still not starting and they have no idea what the problem is; (2) There was a serious lack of communication and failure to provide updates, e.g., the service is taking longer than expected, and I am not being informed about the status of my car. Each time I am provided with an update it is due to me calling the service department and inquiring about the process; (3) Although my service representative was professional, she did not offer any help, such as the use of a loaner vehicle. When asked I was told I'd be put on a list. I never received any communication about the status of this service. As a result of these issues, I am now facing further inconvenience and additional costs, as my vehicle is still not completed. I went up there on March 31, 2025, to retrieve some items out of my vehicle, only to find it on the lot with a window down and it was due to rain later that day. The seat was wet and there was water on the dash on the driver’s side from a previous day of rain. After contacting the GM regarding this matter, twice, your service department contacted me on April 11th to inform me that my vehicle was ready for pickup and that a multi-point inspection had been completed. However, upon reviewing the inspection paperwork that was sent the same day, I was shocked to discover that my vehicle failed in several key areas: • Engine oil level – marked as “Fail,” which, if neglected, can result in catastrophic engine damage. • Passenger compartment air filter – failed. • Wheel alignment – needed. • Left rear brakes – needed immediate attention. • Engine air filter – marked as “Caution.” Despite these serious concerns, none of them were discussed with me before the vehicle was released. Why would your team inform me that my car was ready and safe to drive, when in fact, several maintenance issues remain unresolved? At no point did anyone offer recommendations, quote repairs, or even mention the failed items on the inspection report. In addition to the mechanical concerns, I must also address the state in which my vehicle was returned. My car sat uncovered in your lot for days, with the window left down. This occurred during a period of severe weather, and now my vehicle smells musty and has visible pollen buildup inside. Furthermore, my driver-side window now sticks – a problem that did not exist prior to bringing the car in. Even after being told my vehicle was running and ready for pickup, it is now driving worse than before. This raises serious concerns about the quality of service and whether the root issues have been addressed at all. I still need to take the vehicle elsewhere to address the oil, filters, brakes, and alignment — all issues that should have been resolved or at least discussed before handing it back to me. What’s most troubling is the lack of communication and accountability. I have written multiple emails, and yet, no one has picked up the phone to acknowledge or resolve my concerns. This level of disregard is unprofessional and reflects poorly on your establishment. More

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Had a great experience! Everyone in sales and service welcomed me like family and treated me with respect. Everyone in sales and service welcomed me like family and treated me with respect. More

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Be specific with the interest rate,says something and in finance it's something else. finance it's something else. More

by A.KHETANI Verified Customer Verified Customer

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One star was being generous. They are a pack of wolves in sheep clothing. Beware of their hypes, sale pitches and or trying to increase the Auto loan rate through the back door w They are a pack of wolves in sheep clothing. Beware of their hypes, sale pitches and or trying to increase the Auto loan rate through the back door weeks after your auto purchase contract. They'd request you give them a 5-star rating while sticking a dagger at your back, smiling and patting you on the shoulder. If you must deal with them, make sure you have done your research thoroughly. More

by charles Verified Customer Verified Customer

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It was great and I was happy 😊 thank for the help and everyone I was great everyone I was great More

by kathiuskathousand Verified Customer Verified Customer

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Great customer service, just the wait time can be long and that's my only concern. Being there a long period of time with a kid can be hard, but they are helpful. and that's my only concern. Being there a long period of time with a kid can be hard, but they are helpful. More

by liyah Verified Customer Verified Customer

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John was simply amazing! !! He hung with us to the very end and was very helpful and informative about the vehicle. Everyone did what was needed to satisfy us with customer se !! He hung with us to the very end and was very helpful and informative about the vehicle. Everyone did what was needed to satisfy us with customer service. More

by Kaynet61 Verified Customer Verified Customer

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My service tech was prompt, informative, & very helpful. I would def come back to work w| him. I would def come back to work w| him. More

by jenthach Verified Customer Verified Customer

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They were AWESOME, and they were helpful to my needs and took the time to make sure I was pleased!! Greatly appreciate took the time to make sure I was pleased!! Greatly appreciate More

by gmarcella73 Verified Customer Verified Customer

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They were all very professional. The deal went very well. We are pleased with ALM West. The deal went very well. We are pleased with ALM West. More

by Srujana.kandagadla Verified Customer Verified Customer

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