Daniel Victory | Page 6

I was charged for work that was not done on my vehicle. I asked for the paperwork the service department could not provide it to me, so they had to put my vehicle back in the shop to perform the work that I asked for the paperwork the service department could not provide it to me, so they had to put my vehicle back in the shop to perform the work that they were supposed to do . More

by MARK_BETTY Verified Customer Verified Customer

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Jake sold me my used Honda Civic - thank you sir love it. Miss my Ford Taurus tho. Special thanks to Dan Victory in the Service Department always making sure my cars are safe ! Janice Kenney Miss my Ford Taurus tho. Special thanks to Dan Victory in the Service Department always making sure my cars are safe ! Janice Kenney More

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Great service as always from Walker ford. I’ll be back again for my future services. I’ll be back again for my future services. More

by KSIMPSON1 Verified Customer Verified Customer

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I love walker. My family has bought multiple vehicles here over the years. The staff are always nice. My family has bought multiple vehicles here over the years. The staff are always nice. More

by VPLANTS Verified Customer Verified Customer

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The best dealership I’ve ever been to. They are honest in the service department and they do not try to upcharge you for needless repairs. They are honest in the service department and they do not try to upcharge you for needless repairs. More

by MYDESTINY33708 Verified Customer Verified Customer

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Michael Murray is awesome in service. I always bring my vehicle to him. The Best!!!!!! I always bring my vehicle to him. The Best!!!!!! More

by sboraski Verified Customer Verified Customer

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Mr Victory again took excellent and courteous care of me and my vehicle, in addition to the mechanic or mechanics accomplishing everything on MY list. and my vehicle, in addition to the mechanic or mechanics accomplishing everything on MY list. More

by Rswatsonfl Verified Customer Verified Customer

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Very nice and fast, easy to talk to and easy going, very friendly. Talks to you about your car. friendly. Talks to you about your car. More

by Z.Smith8411 Verified Customer Verified Customer

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These guys were awesome! Really got us out of a catastrophe and were fantastic to work with. Highly, highly recommend! Really got us out of a catastrophe and were fantastic to work with. Highly, highly recommend! More

by JASON.GREGORY Verified Customer Verified Customer

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Did a lot of online research and chose Walker. Called for appointment. Asked to have pinion seal replaced(leaking), oil change and tire rotation. Representative offered the earliest appt for Satur Called for appointment. Asked to have pinion seal replaced(leaking), oil change and tire rotation. Representative offered the earliest appt for Saturday am 2/17. My wife suggested I call to make sure they had parts in stock for the pinion seal. I called and was transferred to a guy who identified himself as a service advisor and was told that it was a common part and said if they didn’t, the warehouse was nearby, and they could get one. Arrived on time. First thing Gatlin said was “you realize that the pinion seal won’t be looked at today, we don’t have driveline techs here today”. They completed the other work and Gatlin said he would call me when the parts came in for the seal. 9 days later I called Gatlin who told me that the parts had come in over the weekend and he was just about to call me. I set up an appointment for Wednesday 2/28 first thing. Arrived on time. After about 2 hours, Gatlin came into the waiting room and told me that “the guy who worked on my truck Saturday” started to work on the pinion seal and that the only puller they had in the shop had broken. I said I’d wait while they went to Napa or another store to purchase a new one to complete the job. (I was told they didn’t have anyone capable of working on the pinion seal on Saturday.)He didn’t acknowledge my suggestion to purchase a new puller. He suggested that he could call me when the had the new tool, but that he knew I was traveling, I told him I was here for another 5 weeks and he responded that I had traveled quite a distance and that I could find a closer dealership. I told him I had traveled because of the service reputation and he responded “well we do what we can”. Just reporting the facts and offering no opinion. You decide. More

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