Brooks Falzone
Brooks Falzone at Walker Ford

Brooks Falzone

Master Certified Service Advisor

Walker Ford

17556 US Hwy 19 North
Clearwater, FL 33764

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4.8
87 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

28 yrs, 9 mos

4.8

87 Reviews

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87 Reviews of Brooks Falzone

May 04, 2026

Dealership Rating
Employee Rating

Very informative on how long a project's going to take so we can keep our schedules More

by Bobby
Service Price Transparency
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Recommend Dealer
Yes

April 24, 2026

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The tech was friendly, prompt and courteous and completed a recall without being asked-especially since we didn't know about it! We always receive excellent service and appreciate the job the empl More

by robdebp
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 27, 2026

Walker Ford responded

Hello, thank you for taking the time to notice those efforts and for leaving such an awesome review! If there is anything else we can do to assist you, please let us know! Take care!

April 24, 2026

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This was my fist visit since purchasing my car back in October. I was quite impressed by the friendliness and helpful ways from Brooke. The lady at the checkout was very nice too. I really appreciate and More

by KARLAROBERTS
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Recommend Dealer
Yes

Other Employees Tagged: Gloria Capra-Solis

Apr 27, 2026

Walker Ford responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

April 22, 2026

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Overall experience was very good. We worked with Tim Kaat on the purchase of our 2025 Expedition a few months back and he helped us getting our first service appointment. Brooks w More

by tjmeps
Service Price Transparency
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Recommend Dealer
Yes
Apr 26, 2026

Walker Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 17, 2026

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Absolutely love this place. I recommend all my friends and family to bring their vehicles here for service More

by svogel26
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Recommend Dealer
Yes
Apr 20, 2026

Walker Ford responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 14, 2026

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The dealership should have loaners available for anybody that comes in with warranty service or recalls More

by no2
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Recommend Dealer
No
Apr 16, 2026

Walker Ford responded

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would appreciate the opportunity to learn more. Please reach out to our Service Director, Vince Romano, at 727-240-1653 so we can better understand what occurred and work toward a resolution. Your satisfaction is important to us.

Apr 19, 2026

no2 responded

I have never had a good experience with the service department at walker ford, and have really only had minor or necessary issues serviced. My first time goes back several years ago when I had a basic oil, filter, lube, and tire rotation done. I marked a tire, ( always do this ) and that tire was on the same hub as before the vehicle went in for the service at the time of pickup. SAD! This last one ( locked door & trailering recall ) both being either warranty or manufacture issued recall was the last straw. Knowing that I needed my vehicle back the next evening and having nothing for me to drive as a loaner, you would think that they would start on the issue of the rear passenger door not opening first, but obviously was not started until the next day. They then had to order parts for the door which held the repair up for an extra day. The worst part is I was not notified until very late the second day, asked again for a loaner and was told there was no loaner available. Total cost to me, $ 191.00 for a rental car.

April 08, 2026

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After a frustrating experience at a different Ford dealership it was a pleasant experience to have not just one but two service department employees both respond immediately and with a "Can Do" attitu More

by FERGASSIST
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Recommend Dealer
Yes
Apr 12, 2026

Walker Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 07, 2026

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Fantastic service. They got me in quickly and explained everything that was needed..The waiting room was clean and very comfortable. More

by LINDSAYCOPPER31
Service Price Transparency
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Recommend Dealer
Yes
Apr 11, 2026

Walker Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

March 29, 2026

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Employee Rating

I was taken in without an appointment and tended to promptly. Service is always a pleasant experience at Walker Ford. More

by Christineauld
Recommend Dealer
Yes

Other Employees Tagged: Brooks Falzone

Mar 31, 2026

Walker Ford responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

March 16, 2026

Dealership Rating
Employee Rating

Good! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!NO NO NO NO NO NO NO NO NO I dont do book reports, thanks. More

by bshaw8
Recommend Dealer
Yes
Mar 20, 2026

Walker Ford responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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