Daniel Victory
Master Certified Service Advisor
Walker Ford
17556 US Hwy 19 North
Clearwater, FL 33764
532 Reviews
Write a Review532 Reviews of Daniel Victory
February 29, 2024
Did a lot of online research and chose Walker. Called for appointment. Asked to have pinion seal replaced(leaking), oil change and tire rotation. Representative offered the earliest appt for Satur Called for appointment. Asked to have pinion seal replaced(leaking), oil change and tire rotation. Representative offered the earliest appt for Saturday am 2/17. My wife suggested I call to make sure they had parts in stock for the pinion seal. I called and was transferred to a guy who identified himself as a service advisor and was told that it was a common part and said if they didn’t, the warehouse was nearby, and they could get one. Arrived on time. First thing Gatlin said was “you realize that the pinion seal won’t be looked at today, we don’t have driveline techs here today”. They completed the other work and Gatlin said he would call me when the parts came in for the seal. 9 days later I called Gatlin who told me that the parts had come in over the weekend and he was just about to call me. I set up an appointment for Wednesday 2/28 first thing. Arrived on time. After about 2 hours, Gatlin came into the waiting room and told me that “the guy who worked on my truck Saturday” started to work on the pinion seal and that the only puller they had in the shop had broken. I said I’d wait while they went to Napa or another store to purchase a new one to complete the job. (I was told they didn’t have anyone capable of working on the pinion seal on Saturday.)He didn’t acknowledge my suggestion to purchase a new puller. He suggested that he could call me when the had the new tool, but that he knew I was traveling, I told him I was here for another 5 weeks and he responded that I had traveled quite a distance and that I could find a closer dealership. I told him I had traveled because of the service reputation and he responded “well we do what we can”. Just reporting the facts and offering no opinion. You decide. More
Other Employees Tagged: Gatlin Hatcher
February 13, 2024
Great service as always. Took good care of me in a timely manner. Solved all my issues Took good care of me in a timely manner. Solved all my issues More
Other Employees Tagged: Ryan Holcomb, Brian Kirk, Mike Murray, Steve McHenry, Donald Mast, Shelley Ritter, Beth Gee, Anthony Anderson
January 16, 2024
The staff at Walker Ford are outstanding. Great service. They really care about us the costumers. Thanks again. Great service. They really care about us the costumers. Thanks again. More
Other Employees Tagged: Ryan Holcomb, Brian Kirk, Mike Murray, Steve McHenry, Donald Mast, Shelley Ritter, Gatlin Hatcher, Beth Gee , Amber Montante
January 07, 2024
Service technician was helpful and made sure I knew what was being done to my truck and has nice follow up at the time to pick up my truck was being done to my truck and has nice follow up at the time to pick up my truck More
Other Employees Tagged: Ryan Holcomb, Brian Kirk, Justin Boczar, Mike Murray, Steve McHenry, Donald Mast, Shelley Ritter, Gatlin Hatcher
December 20, 2023
Thanks Dan for such great customer service. You explained what was being repaired, how much it would be, and we’re friendly and patient while doing so. I appreciate you and I’ll be back to Walk You explained what was being repaired, how much it would be, and we’re friendly and patient while doing so. I appreciate you and I’ll be back to Walker Ford. More
December 11, 2023
I've trusted this dealership for my auto service for well over the past 8 years. over the past 8 years. More
Other Employees Tagged: Jackson Hall
November 28, 2023
ABSOLUTELY THE WORST SERVICE DEPARTMENT AND MANAGEMENT I EVER MET … xxxx POOR CUSTOMER SERVICE … NEVER IN MY LIFE WILL I GO BACK AND NEVER IN MY LIFE WILL I PURCHASE ANOTHER FORD VEHICLE FROM THIS DEALERSHI EVER MET … xxxx POOR CUSTOMER SERVICE … NEVER IN MY LIFE WILL I GO BACK AND NEVER IN MY LIFE WILL I PURCHASE ANOTHER FORD VEHICLE FROM THIS DEALERSHIP … WALKER STAND FOR xxxx POOR SERVICE NEVER EVER EVER EVER AGAIN … FIRE THEM ALL More
Other Employees Tagged: Ryan Holcomb, Brian Kirk, Justin Boczar, Mike Murray, Steve McHenry, Donald Mast, Shelley Ritter, Gatlin Hatcher
November 27, 2023
The service was very quick. They serviced my truck within an hour or so. Thank you! They serviced my truck within an hour or so. Thank you! More
Other Employees Tagged: Mike Murray