Daniel Yusko | Page 11

Family Values??? I don't think so.... I'm an Audi guy. I've owned 3 previous Audis and I'm loyal to the brand. I have been looking for a 2018 Audi Q5 for about 3-5 months and the first f I'm an Audi guy. I've owned 3 previous Audis and I'm loyal to the brand. I have been looking for a 2018 Audi Q5 for about 3-5 months and the first few that I wanted fell through (at other dealerships). Then I called Audi Hoffman Estates about the car I currently own (purchased on 6/23). Isabela was good and followed up throughout the process. However, once we took the car home, the next morning (6/24) we had an issue with the virtual cockpit where it completely shut down and rebooted. All electronics turned off it was startling considering we were driving the car. We took it back and the service team was great. We have worked with Ted McConnell and Mike Colles as well as the Service Manager Andy Emberton. Hoffman Estates never resolved the Cockpit completely, but they tried a few times and we have since gone to another service center who I think I much better. Where this review takes a turn is the very next day (6/24), I noticed a quarter inch gap in my right rear door. My girlfriend could hear loud road noises while we drove our new car on the highway. So I called Audi Hoffman Estates and they checked it out. It was sent over to a body shop and they tried to bend it back in place, but I was quoted $1,500 - $2,000 to take the door off and have it completely fixed (back to factory perfection) My car is under warranty - so I asked them to take care of it. Mike said that I would have to figure this out with the Used Car Manager Dan Yusko because I was claiming I purchased it this way. Dan said there was no proof the car was purchased this way. He said it must've happened in the 48 hours I owned the car and that it is IMPOSSIBLE they had the car with this gap. My car is certified pre-owned, so it went through a 300 point inspection and there is NO WAY the team missed this gap in the door. So, for photo proof, I kindly asked Dan if he could send me the stock photos they had of my car from when they posted pictures on their site. He was not happy or very willing to do this. You would think that someone who is SO POSITIVE it couldn't have happened at Hoffman Estates would be elated to share these photos! But he took a few photos on his iPhone and sent them to me via email (I asked him to take a simple screen shot for better photo resolution and he refused). So - in the photos I received, there is clearly a dark black line in the right rear door. I felt validated that it was not ME who did this, but it was something that happened to the car while at Hoffman Estates. Still.... nothing. Dan said it's not their fault and he wouldn't help. So - me being me... I tried to called the son of the owner, General Manager Brian Hall. I even showed up for a meeting with him at 9am (when I was told he would be there) and he never showed. This dealership and service center prides itself on family values. It was one of the main reasons I chose to purchase from Hoffman Estates. However, and I can only speak for myself, but this was NOT the experience I had. I felt taken advantage of, I felt lied to, I did not feel supported at all even though the picture shows the gap I was speaking of. I'm frustrated. I have great potential to be a loyal customer, but I will never return to Hoffman Estates. If anyone lives in the city of Chicago, I HIGHLY recommend Fletcher Jones Service Center on Elston. They have WAY MORE resources and I feel truly taken care of there. More

Report | Print

Excellent sales and repair services experience . Happy I purchased my Audi A3 at Hoffman estates dealer . I will be revisiting this dealership for all my Audi A3 service. Thanks purchased my Audi A3 at Hoffman estates dealer . I will be revisiting this dealership for all my Audi A3 service. Thanks More

Report | Print

Isabela Tanese was very helpful and informative with our purchase of a Q7 last week. She made our purchase experience very pleasant, her attention and help to our questions was helpful. purchase of a Q7 last week. She made our purchase experience very pleasant, her attention and help to our questions was helpful. More

by hoss1966 Verified Customer Verified Customer

Report | Print

Great experience in working with Audi Hoffman Estates on S6 purchase. Key areas that exceeded my expectations were in handling my post sales needs, service and friendly service. Thanks to Daniel Yusko for S6 purchase. Key areas that exceeded my expectations were in handling my post sales needs, service and friendly service. Thanks to Daniel Yusko for his knowledge and help. More

Report | Print

Isabella Tanase, what a great young lady, she really worked with us under our circumstances, kept in contact with us and did a wonderful job. I have purchased a lot of vehicles in my life and it was the worked with us under our circumstances, kept in contact with us and did a wonderful job. I have purchased a lot of vehicles in my life and it was the best experience that my wife and I have ever had .. I would definitely be back to buy from her and the dealership. Thank You Again Isabella.. Vann Weeks , Wisconsin 🙃 More

by vann.a.weeks Verified Customer Verified Customer

Report | Print

The Service department was Excellent!Everyone was very The Service department was Excellent! Everyone was very helpful and made sure my experience was Excellent! We will definitely return here for all ou The Service department was Excellent! Everyone was very helpful and made sure my experience was Excellent! We will definitely return here for all our service needs. More

by CUEVAS3076 Verified Customer Verified Customer

Report | Print

Vehicle purchase I dealt with Valentina and Carlo who were both easy to deal with and understood my needs and pricing very well. They did not rush me into making my pu I dealt with Valentina and Carlo who were both easy to deal with and understood my needs and pricing very well. They did not rush me into making my purchase and worked with me on the price which was ultimately approved by Dan. Nice vehicle and very nice people to deal with, I would go back for another vehicle and hope to get the same sales crew. More

Report | Print

Purchasing my leased car Great experience from start to finish. Both Make Macedon and Dan Yusko were professional, courteous and personable. Decided to purchase my leased 2016 Great experience from start to finish. Both Make Macedon and Dan Yusko were professional, courteous and personable. Decided to purchase my leased 2016 A3 Quattro because I love that car! Dan and Mike explained everything in detail and provided great assistance. I am very happy with my purchase. The waiting area is nice, and the staff is great! No pushy salesmen, like in some other places. Top notch experience. More

Report | Print

2016 A6 Iman and Dan made our buying experience really easy. Definitely a recommended dealership. They have all their cars priced Right. We were in and Iman and Dan made our buying experience really easy. Definitely a recommended dealership. They have all their cars priced Right. We were in and out More

Report | Print

Awesome Dealership with great knowledgeable employees My overall experience was amazing. Awesome Customer Service from the moment we walked in the dealership. This is our second car that We purchased fro My overall experience was amazing. Awesome Customer Service from the moment we walked in the dealership. This is our second car that We purchased from Audi of Hoffman Estates. More

by BUZZCAKES Verified Customer Verified Customer

Report | Print