Danielle Mcdiarmid | Page 29

Our service advisor, Khristian Ramirez is fantastic with customer service and relaying information. Wayne Ackers service department care we extremely disappointed in. Our vehicle has been damaged multiple t customer service and relaying information. Wayne Ackers service department care we extremely disappointed in. Our vehicle has been damaged multiple times while being serviced (sunroof left open during rain, big scratch on the front of the car, and ding in passenger door), multiple times dirty hand prints on the inside/outside of the vehicle (we have tan interior), and laziness when removing sticker tags (not fully removing and left all cracked on windshield). More

by OBIRTHING Verified Customer Verified Customer

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Erik does a great job and is my preferred service advisor. I followed him here from his previous dealership. advisor. I followed him here from his previous dealership. More

by KRANG17 Verified Customer Verified Customer

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It was great. I could watch the driver all the way to the house and back. Great for busy people who can't wait all day at the garage. I could watch the driver all the way to the house and back. Great for busy people who can't wait all day at the garage. More

by NHSMAL Verified Customer Verified Customer

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Love the pickup service and communication, really next level accomodations! glove box trim was dislodged but Danielle has my back, incredibly helpful! Far and above Al Packer and Mullinax level accomodations! glove box trim was dislodged but Danielle has my back, incredibly helpful! Far and above Al Packer and Mullinax More

by KRAMERBPM Verified Customer Verified Customer

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The service writers here are rude and non communicative. They do not answer the phones or call back. They do not live up to the time line that they provide. I understand things change but why schedule and a They do not answer the phones or call back. They do not live up to the time line that they provide. I understand things change but why schedule and appointment and be out a vehicle for them to not even look at it for days. My initial experience here was pretty poor. I will say at the end after talking to a manager they did try to make things right. I do appreciate that. But at the end of the day i shouldn't have to get a manager involved ti be treated fairly. I do not think i would use this dealership again in the future. More

by JPHERBSMAN Verified Customer Verified Customer

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Eric is awesome definitely cares about his customers and always helps me make the perfect decisions always helps me make the perfect decisions More

by Shaneleon Verified Customer Verified Customer

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from my first call they were awesome. the texts and update's were just enough. the pick up and drop off guys were very kind. this dealership won my businees! the texts and update's were just enough. the pick up and drop off guys were very kind. this dealership won my businees! More

by jmacwon Verified Customer Verified Customer

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Horrible in every way Had to personally go there to find out what was wrong with my car. For $250 they had to check twice only to be told, it's the transmission with no further details You are better find out what was wrong with my car. For $250 they had to check twice only to be told, it's the transmission with no further details You are better off fixing your car your self More

by POPGOESTHEWHIZZLE123 Verified Customer Verified Customer

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They were patient, communicative and responsible I felt like my car was literally in good hands. like my car was literally in good hands. More

by Teacher109 Verified Customer Verified Customer

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Everything was great. They picked up my truck from the house and dropped it off. They picked up my truck from the house and dropped it off. More

by NEALPARKER Verified Customer Verified Customer

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