Danny Daher

Negotiated a price for a 2020 Toyota RAV4 XLE with salesperson Tyler Sheets over text. We agreed on $21,000 out the door, including all dealer fees, before tax. Tyler confirmed this was approved by hi salesperson Tyler Sheets over text. We agreed on $21,000 out the door, including all dealer fees, before tax. Tyler confirmed this was approved by his manager. When I asked for it in writing, Tyler went silent and stopped responding. I called and spoke with Barry, a colleague of Tyler's, to get a printed worksheet, they were extremely reluctant to provide one. When I finally got it, the total came to $25,490.50, over $3,000 higher than what was agreed, once they added $2,595.50 in dealer and government fees on top of a $21,447 selling price. When I called back to point out the discrepancy, Barry became confrontational and claimed no price had ever been agreed to, and that "nobody can negotiate over the phone." This is a textbook bait-and-switch: get a customer to verbally commit to a number, go silent when asked to put it in writing, then present a much higher figure once you're in the building and deny the original agreement when questioned. I have the text conversation with Tyler confirming the $21,000 figure in writing. If you're shopping here, get everything in writing before you show up, and don't be surprised if the final numbers don't match what you were told over text. I walked away rather than get pressured into paying $3,000+ more than agreed. More

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I had bought a Toyota Tacoma that was not really exactly what I was looking for and I still had the itch to get something that was everything I wanted. I had called into the dealership and I spoke with Rica what I was looking for and I still had the itch to get something that was everything I wanted. I had called into the dealership and I spoke with Ricardo about exploring the option of getting into the truck that I wanted at the same payment and I really didn’t think it was possible but Ricardo the whole Toyota team went above and beyond to not only make the deal but also find the truck Ricardo and I drove an hour to Tampa to a sister store to find exact Tacoma. I wanted. He definitely went above and beyond and I’m extremely happy with his dedication hard work and commitment. He is the reason why I only come to this dealership and I cannot stress enough how happy I am with everything. More

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We came into Sun Toyota looking for a Tacoma and we had different options in mind, but Ricardo was able to guide us into the best and safer vehicle we could find and also gave us a fantastic deal. We’re ve different options in mind, but Ricardo was able to guide us into the best and safer vehicle we could find and also gave us a fantastic deal. We’re very happy with the whole experience. More

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I needed a van for my business and I was here on vacation with my wife. We came to Sun Toyota in both Ricardo and Noah took great care of us and helped us get a great deal on van with my wife. We came to Sun Toyota in both Ricardo and Noah took great care of us and helped us get a great deal on van More

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My experience with Sun Toyota was the most stressful car-buying experience I’ve ever had, and I will not be returning. I came in for an oil change and was quickly pushed into trading my 2018 4Runner car-buying experience I’ve ever had, and I will not be returning. I came in for an oil change and was quickly pushed into trading my 2018 4Runner for a 2022. The process felt rushed from the start, and the numbers presented during the deal changed by the time I signed. Features were implied to be included when they weren’t, and I was not given a clear breakdown of the deal before signing. The finance manager, Zach, was extremely difficult to work with—unresponsive, dismissive, and nearly impossible to reach. I was rushed through signing paperwork by a trainee with no explanation and left the dealership without copies of anything I signed. I was told I could return the next day to exchange the vehicle if I wasn’t happy—this turned out to be untrue. When I went back, they refused and instead suggested trading it in at a $10,000 loss just two days later. Within two weeks, I discovered issues with the tires and was later told the vehicle may need struts replaced—only to receive conflicting information from their own service team. The only positive part of this experience was Danny in service, who tried to make things right. It has now been over a month of calls and visits just to get answers and confirmation that my warranties were canceled. Overall, I felt misled, pressured, and taken advantage of. I strongly recommend being extremely cautious here—review every number carefully and do not let them rush you. If possible, go elsewhere. More

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