Danny Reyes
Danny Reyes at Hawk Chrysler Dodge Jeep Ram

Danny Reyes | Page 5

Service Advisor

Hawk Chrysler Dodge Jeep Ram

7901 Roosevelt Rd
Forest Park, IL 60130

4.7
57 Reviews
4.7

57 Reviews

Write a Review

57 Reviews of Danny Reyes

July 11, 2024

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Employee Rating

Worst service. Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively lookin More

by adlfintech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 12, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, thank you for sharing your feedback with us. We are sorry to hear about your recent experience and apologize for any inconvenience this may have caused. We strive to provide excellent customer service, and take your feedback seriously. At a time that works best, please contact our GM at jimk@hawkcdj.com to hopefully learn more about your situation.

June 25, 2024

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The worst service ever for an oil change, they gave me a price and I ended up paying more than what I was told just because they need to put 6 litters of oil tu my suv. They do not know how to price and the More

by CinthiA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Sweeney

Jun 26, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We're sorry to hear about your experience, and we apologize for any inconvenience caused. We always aim to provide transparent pricing and a timely service, and we regret hearing that we fell short during your visit. At your earliest leisure, please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com so that we can discuss this further. We appreciate your patience and hope to have the opportunity to turn things around for you.

June 20, 2024

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Great place to get your car work on never had a problem friendly people always car repair shop my go to place More

by Stanr2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, thanks for the great review and 5-stars! We appreciate your time and hope to see you again.

June 20, 2024

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Employee Rating

Service department is terrible I was waiting for 5 hours to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick More

by Tiny23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 21, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, we're sorry to hear about your disappointing experience at our service department. We appreciate your feedback and will address this issue with our team to ensure better service in the future. Thank you for bringing this to our attention.

April 11, 2024

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Employee Rating

Very professional polite and considerate. Keep u informed updated with the progress and quick and fast service! Wont go anywhere else but Hawk Jeep Chrysler Dodge in forest park. More

by Patblaw357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Nava, Roger Esparaza

Apr 12, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi Pat, thank you so much for sharing your positive experience with us at Hawk Jeep Chrysler Dodge! We're thrilled to hear that you found our service professional, polite, and considerate. We look forward to serving you again in the future!

February 22, 2024

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I took my car for a sit electronic issue, the dealer did all they could to take care of the issue as soon as possible, it took a little longer than expected due to parts but at the end everything was taken More

by adamr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 23, 2024

Hawk Chrysler Dodge Jeep Ram responded

Adam, thank you for sharing your experience with us. We appreciate your patience as we worked to resolve the electronic issue with your car. We apologize for any delays due to parts, but we're glad to hear that everything was ultimately taken care of to your satisfaction. Thank you for choosing us!

February 21, 2024

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Employee Rating

Great customer service very satisfied with cost. My problems were fixed in a timely manner More

by dwilliams1014
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Nava, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack, Gary Hall , Heather Garcia, Mike Jannotta, Steve Klimara

Feb 22, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with our customer service team! We're thrilled to hear that we were able to resolve your issues in a timely manner and that you found our costs satisfactory. We appreciate your feedback and look forward to serving you again in the future!

February 19, 2024

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Employee Rating

Took My truck in for its first oil change, and they topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was sti More

by mistac123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Kinney, Denis Healy, Jorge Nava, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack , Mike Jannotta, Steve Klimara, Jerry McWilliams, Francisco Rangel

Feb 20, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with us! We are thrilled to hear that you had a great visit for your truck's oil change. We will make sure to pass along your kind words to Cisco. We look forward to serving you again in the future!

December 16, 2023

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Employee Rating

I've taken my car to be fixed there since January 23 and every time I get it back it goes out for the samething. Now it created a chain reaction and the new service director Dennis refuse to do anything. Pl More

by danalewis_1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Denis Healy

Dec 20, 2023

Hawk Chrysler Dodge Jeep Ram responded

Hi Dana, Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced with your vehicle issues and the lack of response from our service department. This is not the level of service we strive to provide, and we understand your frustration. To address your concerns and provide you with a resolution, we kindly request that you contact Jim Kinney, our General Manager, directly at jimk@hawkcdj.com at your earliest leisure. Jim will personally ensure that your issue is resolved promptly and that your concerns are addressed. We appreciate your patience and are committed to improving your experience.

December 16, 2023

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Employee Rating

The service experts diagnosed my Jeep's transmission and vibration issues correctly. The work was scheduled for my vacation and when I came back it drove like it was new. More

by John Coath
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2023

Hawk Chrysler Dodge Jeep Ram responded

Hi John, thank you for sharing your positive experience with us! We're thrilled to hear that our service experts accurately diagnosed and resolved the transmission and vibration issues with your Jeep. It's great to know that it now drives like new. If you have any further questions or concerns, feel free to reach out. Have a lovely day!

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