Danny Saenz

Mac Haik Chevrolet Houston delivered one of the worst car-buying experiences I’ve ever had. From start to finish, the process was full of misinformation, paperwork errors, and a complete lack of professi car-buying experiences I’ve ever had. From start to finish, the process was full of misinformation, paperwork errors, and a complete lack of professionalism. Alex, the salesperson, misinformed me about key vehicle features and rushed me through the process without answering my questions clearly. The buyer’s order was incorrect, and the emissions were never completed, which has caused ongoing registration issues—I still haven’t received my permanent tags. Daniel, the finance manager, was dismissive and pushed paperwork through without proper explanation. Gia, the clerk, mishandled documents, creating more delays. I tried escalating my concerns to Wayne, the sales manager, but he failed to resolve any of the issues and showed no sense of urgency or accountability. On top of that, I later discovered the vehicle lacked features I was told it had, and no one took responsibility for the miscommunication. I was left feeling ignored, misled, and completely unsupported after the sale. This dealership is unprofessional, disorganized, and lacks basic customer care. I would not recommend Mac Haik Chevrolet to anyone—avoid this place if you want a smooth, honest, and respectful car-buying experience. More

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Jessica was very personable while helping us purchase our new car. Most sales people are just very straight to the point and don’t make the time to really get to know you and your story, Jessica did the oppo new car. Most sales people are just very straight to the point and don’t make the time to really get to know you and your story, Jessica did the opposite. She was absolutely interested in learning about our family story and about us, more than just customers. I will definitely recommend Jessica and Mac Haik Chevrolet to anyone that is looking for a vehicle! Thank you :) More

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Jessica was friendly and knowledgable. She answered all of our questions and made the whole car buying experience pleasant. She is an asset to the Mac Haik family. She answered all of our questions and made the whole car buying experience pleasant. She is an asset to the Mac Haik family. More

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DELROY WAS EXCEPTIONAL! !! HE WENT ABOVE AND BEYOND, JUST TO MAKE OUR WISHES COME TRUE AND WAS SUCH A NICE, GENUINE PERSON. I WOULD HIGHLY RECOMMEND HIM TO ANYONE. !! HE WENT ABOVE AND BEYOND, JUST TO MAKE OUR WISHES COME TRUE AND WAS SUCH A NICE, GENUINE PERSON. I WOULD HIGHLY RECOMMEND HIM TO ANYONE. More

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The service was great, everything was efficient and easy. I would recommend Mac Haik to anyone looking for a vehicle. I would recommend Mac Haik to anyone looking for a vehicle. More

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When i first went there i was really just looking. At first i didn’t like anything delroys words “ if u look long enough u will see something u like “ then we was a volkwagen i fell in love with so i At first i didn’t like anything delroys words “ if u look long enough u will see something u like “ then we was a volkwagen i fell in love with so i told him i would be back Friday i come and its sold i was so upset and then he didnt want me to go so he says lets drive around n see oke so i agreed and can i tell u when he said what he said he meant it i found my acura i was so happy it had all the features i wanted i fell in love instantly!!!! I love the way he helped me i love his service he gave me!! Would definitely buy another car from him later on in the line honestly if there was more stars to give I WOULD thank you to the whole team who helped us thank yall for ever Yall did for us ❤️‍🔥 More

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I love my truck and Jessica was awesome… She helped us out so much and took her time explaining every question I had so I could understand… overall great experience and will buy again just based off custo out so much and took her time explaining every question I had so I could understand… overall great experience and will buy again just based off customer service….. nice work thank you Jessica!!!! More

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Very nice and professional way handled by finance and salesman. They take care of everything about our questions. salesman. They take care of everything about our questions. More

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Delroy was extremely helpful with every step in buying a car. I would recommend him to anyone! car. I would recommend him to anyone! More

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Exceptional performance since of the first contact through the messages for programming an appointment. Professional and kindly persons in charge Miss Jennifer Medrano in sales and Mr Danny in financi through the messages for programming an appointment. Professional and kindly persons in charge Miss Jennifer Medrano in sales and Mr Danny in financial services . More

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