Daren Schaffert | Page 4

Excellent customer service & customer care. Listens and works to find the perfect car to meet your personal & financial needs. Team, from service to all levels of management, stop to say hello & let you works to find the perfect car to meet your personal & financial needs. Team, from service to all levels of management, stop to say hello & let you know you’re important to the Cadillac “family”. More

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A very professional and classy Cadillac dealership From the initial inquiry call to my visit this morning to drop the car off for minor corrections to the exterior (laid out in the deal and thrown in f From the initial inquiry call to my visit this morning to drop the car off for minor corrections to the exterior (laid out in the deal and thrown in for no cost), my time with Heritage Cadillac in Lombard was an exceptional experience that I'm confident will continue during my ownership of the vehicle. I have bought and sold more cars then I care to admit. I've spent quite a bit of time in dealerships. Heritage is a step above in every way. The staff's manner of dress (suits and blazers) made it feel like stepping back in time to a classier era. I was treated with respect and the deal making process was direct, transparent, and the deal I was given was exceptional. I provided a number I needed in trade, they hit the number, I requested a few considerations to close the deal, those considerations we're met, and I was on my way to the finish line. All of this was accomplished without, haggling, excessive debate or multiple visits by different managers. The folks at Heritage understand their level of customer and provide the respect of closing a deal free of the greedy behavior one normally associates with this process of buying a car. The staff I dealt with all exceeded my expectations. This was the smoothest and most enjoyable experience I've ever had at a dealership. I look forward to a long association with the fine folks at Heritage Cadillac in Lombard. More

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I returned my lease car to Heritage Cadillac and received outstanding service from Louie Lopez & Darren Schaffer’s. They worked promptly to complete the return and made sure I was comfortable in the process. outstanding service from Louie Lopez & Darren Schaffer’s. They worked promptly to complete the return and made sure I was comfortable in the process. More

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My Guy Tommy CappsAlways on top of his gameKnows how to My Guy Tommy Capps Always on top of his game Knows how to make customers happy and repeat buyer My wife will never go to any other Cadillac Dealers My Guy Tommy Capps Always on top of his game Knows how to make customers happy and repeat buyer My wife will never go to any other Cadillac Dealership Honest and transparent and always gives us what we want 100%👍 More

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GOOD WORK I JUST LIKE THE WAY MR.BURELL GOES ABOUT TAKING CARE OF CUSTOMERS VERY UNDERSTANDING ABOUT YOUR CONCERN ABOUT YOUR AUTOMOBILE JUST A GOOD PERSON TO DO I JUST LIKE THE WAY MR.BURELL GOES ABOUT TAKING CARE OF CUSTOMERS VERY UNDERSTANDING ABOUT YOUR CONCERN ABOUT YOUR AUTOMOBILE JUST A GOOD PERSON TO DO BUSSINESS WITH.NEVER HAD A BEEF WITH HIM IN ALL THE TIMES I BEEN DOING BUSSINESS AT HERITAGE CADILLAC A VERY GOOD PERSON FOR YOU ALL TO HAVE ON YOUR TEAM..VERY SATISFIED WITH HIS KNOWLEDGE ABOUT AUTOMOBILE. More

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Professional and Personal Having been a client of Heritage for many years, every car deal is different and new, yet the staff, Charles Hughes, Darren, Burrell, Cathy, Sly, all Having been a client of Heritage for many years, every car deal is different and new, yet the staff, Charles Hughes, Darren, Burrell, Cathy, Sly, all show a Team Like performance on my behalf giving me comfort and trust in myself and the decisions we all made together. As if this deal was the only one on their desk that day. Wow! Always going above and beyond in EVERY department! Thank you to the entire Heritage Cadillac for my 3rd vehicle, our families 7+ vehicles and 20 years, as exciting as my first Cadillac experience! More

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Awesome Service Great dealership! I have nothing but GOOD things to say about everyone at Heritage Cadillac. Everyone is very helpful and go out of their way to hel Great dealership! I have nothing but GOOD things to say about everyone at Heritage Cadillac. Everyone is very helpful and go out of their way to help you. More

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Great service Great dealership, friendly, fair pricing and great service. I recommend Heritage to anyone that is looking for a Cadilac. I have been dealing with Her Great dealership, friendly, fair pricing and great service. I recommend Heritage to anyone that is looking for a Cadilac. I have been dealing with Heritage for at least 26 years. More

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XT4 car purchase Todd Cunningham put a lot of effort finding a car that was very close to what I was looking for. He was very helpful in going over all the features of Todd Cunningham put a lot of effort finding a car that was very close to what I was looking for. He was very helpful in going over all the features of the care and showing how they wotked. More

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The staff and Mr Tommy Caps are the BEST This dealership and management team and service and Mr Tommy Capps has been going above and beyond for my family and I for decades I wouldn't go anywh This dealership and management team and service and Mr Tommy Capps has been going above and beyond for my family and I for decades I wouldn't go anywhere else ever More

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