Darien Humbert | Page 7

Darby was incredibly knowledgeable about the entire fleet of vehicles that Subaru offers. He was patient with my questions regarding my purchase and gave great advice on vehicle choice. I keep coming back to of vehicles that Subaru offers. He was patient with my questions regarding my purchase and gave great advice on vehicle choice. I keep coming back to Subaru because of people like Darby. More

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The service department is very good. Not perfect but very good. You will not find better with any of the other area dealer service departments. I consider them the best in the Phoenix a Not perfect but very good. You will not find better with any of the other area dealer service departments. I consider them the best in the Phoenix area. I only service my Subaru at a dealer service department as I only want trained Subaru techs and OEM Subaru parts. I have used them for service many times over the last 14 months. I am new to the area but not new to Subaru having owner 5 Outbacks and 1 Legacy. I am personally in another area of the repair business and I want my vehicle fixed correctly exactly the way I do repairs and service my own clients. These guys try very hard and do run a 1st class operation. They are willing to get things right if there are issues and they are willing to help work with Subaru for unusual issues when a vehicle is out of warranty. Their prices are not cheap for service and you might pay a little more for parts but, for people that stand behind their service and genuinely listen when there are service issues ( and there have been some), doing business with them is worth it for me. I am willing to pay for trained service techs and their expertise. Subaru as a manufacturer is not perfect and there are issues with their cars same as any other make. I consider a great service department as a most valuable part of vehicle ownership. They are not the only dealer I have gone to in the area but they are the only dealer service department that I will use. More

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Thomas Darby is a fantastic person. This is the second car we have bought from him. I remembered his name after 5 years and wanted the same kind helpful person to walk me through look This is the second car we have bought from him. I remembered his name after 5 years and wanted the same kind helpful person to walk me through looking, ordering and purchasing a car. Thank you, Maria Bailey More

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I have had great service in the Service Department for my Subaru Outback. After five years I am still treated with respect. Today Darien Humbert was very helpful. I drive 190 miles each way to return to this Subaru Outback. After five years I am still treated with respect. Today Darien Humbert was very helpful. I drive 190 miles each way to return to this Dealership. More

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This has been the best car buying experience I have ever had. It was truly a pleasant experience. There was no high pressure. The professionalism of the staff is outstanding. They truly worked hard to make had. It was truly a pleasant experience. There was no high pressure. The professionalism of the staff is outstanding. They truly worked hard to make my experience enjoyable. Working with the service department has been surprisingly refreshing. The people at this dealership are truly concerned about their customers happiness. What a difference from the mega auto dealerships I have dealt with in the past. I am truly pleased. More

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I live a hundred miles from the Superstore and a mile and a half from the local Subaru dealer. I have driven the two hundred mile roundtrip and purchased three new Subarus through David, because of his no no a half from the local Subaru dealer. I have driven the two hundred mile roundtrip and purchased three new Subarus through David, because of his no nonsense, strait up and fair attitude. I have had very good service from him on each occasion by phone, email, text and in person. My overall experience with David and the Superstore has been excellent and I have recommended the SS and David to several people and would continue to do so. Darrin Salvemina the Delivery Specialist did a great job explaining the vehicle and had a great attitude. More

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Everyone at the dealership was quick, efficient, polite, straightforward and made the usually miserable car-buying experience actually not bad at all! I felt we were being helped rather than fleeced. It w straightforward and made the usually miserable car-buying experience actually not bad at all! I felt we were being helped rather than fleeced. It was a great experience and I will drive the extra distance for my maintenance because everyone there exceeded expectation. More

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Amazing service! Steve was extremely friendly and helpful. Asked what we wanted to see and did not push other vehicles. Walked us through the finance options, and worked to get us the best deal and helpful. Asked what we wanted to see and did not push other vehicles. Walked us through the finance options, and worked to get us the best deal and payments we wanted. Very communicative and professional. More

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This is the 2nd Subaru we have purchased from this dealership and would hands-down purchase here again. We worked with Steve Bollman in Sales and Alex Aaslid in Finance. Steve was open, accommodatin dealership and would hands-down purchase here again. We worked with Steve Bollman in Sales and Alex Aaslid in Finance. Steve was open, accommodating, and fair – no pressure and no games. Both were easy to communicate with in person and Steve was quick and responsive via text. The Finance process tends to be lengthy, but we appreciated how Alex walked us through the different options and helped us make decisions based on our personal driving habits and goals. He was also no pressure and no games. Both gentlemen seem like genuinely cool dudes. A positive car buying experience here with these two gents. More

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Consistently Good Service I’ve been going to this dealership for 10 years and even though the staff changes the service has stayed consistently good. I feel the over all Subar I’ve been going to this dealership for 10 years and even though the staff changes the service has stayed consistently good. I feel the over all Subaru product sells it’s self so customer service, and experience is where this dealership clearly keeps it’s customers. My family and i all have Subarus and we use this dealership for all types of service. Our service advisor is Darien and we make a point to schedule with him. Great guy, One thing I would improve is the overall web experience. In general the dealership web site would benefit from better web controls and and client scheduling features. It clearly has issues across multiple browse platforms... This is a small pice to pay though for me to continue going to this dealership. They are awesome. More

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