Darlene Deming | Page 8

This dealership truly knows how to take of their customers. From sales to finance to service dept. This dealership is outstanding customers. From sales to finance to service dept. This dealership is outstanding More

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Excellent experience! Very honorable service staff. There was an issue found with my transmission housing post repair. Most dealerships would lay blame on customer to char Very honorable service staff. There was an issue found with my transmission housing post repair. Most dealerships would lay blame on customer to charge an additional service. Sport Subaru South stepped up, took responsibility, and corrected the issue on them. I will highly recommend Sport Subaru South to all my Family & Friends based on their high ethical business practices of doing right by the customer. Thank You Michael and the entire service staff for an amazing service experience. Thank You, Felix More

by FELIXOTERO Verified Customer Verified Customer

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Every time I service any of my cars at Sport Subaru South, I am just blown away! From the ease of scheduling online to the willingness to expedite my service if I’m in a rush, from the friendliness of South, I am just blown away! From the ease of scheduling online to the willingness to expedite my service if I’m in a rush, from the friendliness of the advisors to the review of what was performed and what may be recommended, everything is top notch. My only regret? I didn’t purchase my cars here! I would highly recommend Sport Subaru South for any service needs. More

by Dave L Verified Customer Verified Customer

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Darlene was great as usual and made sure my service was smooth. I always schedule both of my Subaru's service with Darlene and can't thank her enough for always taking such good care of us. Keep up the gre smooth. I always schedule both of my Subaru's service with Darlene and can't thank her enough for always taking such good care of us. Keep up the great work. Thanks again More

by GCLARK73 Verified Customer Verified Customer

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Dependable dealership and can count on excellent service. Staff goes out of their ways to insure satisfaction. Staff goes out of their ways to insure satisfaction. More

by CUATWDW Verified Customer Verified Customer

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Darla was the service manager I dealt with. She was extremely helpful and made me feel relaxed. The service department is one reason I chose to get a second Subaru. She was extremely helpful and made me feel relaxed. The service department is one reason I chose to get a second Subaru. More

by steve_noreen Verified Customer Verified Customer

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Always great and professional. By far the best dealership I've ever dealt with. Subaru is where it's at if you don't own one your missing out By far the best dealership I've ever dealt with. Subaru is where it's at if you don't own one your missing out More

by ARAMIREZ12530 Verified Customer Verified Customer

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The best new car experience. I would buy from them again and will tell others wanting a subaru to go to them. I would buy from them again and will tell others wanting a subaru to go to them. More

by Lutawine Verified Customer Verified Customer

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This is a great service department. They always make it right! Darlene is probably the reason I purchased another Subaru. They always make it right! Darlene is probably the reason I purchased another Subaru. More

by SABLA2050 Verified Customer Verified Customer

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This is long and boring but I don't take leaving negative feedback lightly. I had concerns about a service visit Friday 7/4/23 installing accessories on my new car that I purchased here. One of the acce feedback lightly. I had concerns about a service visit Friday 7/4/23 installing accessories on my new car that I purchased here. One of the accessories was not installed because the tech said they were not compatible with another accessory. He claimed that you can not install both lower spoilers & mudflaps at the same time. I didn't think that was correct, said so, but they are the experts, so I trusted the staff. Picking up the car wasn't great as it not ready when I arrived after being told it was & I was still charged full price as if all parts were installed. I received a text saying I can text Darlene directly at any point if I have concerns so that's what I did. I sent a text early Saturday afternoon saying I wasn't thrilled with how things went as someone from Subaru corporate (I had reached out because either their website was wrong or the service department was) confirmed they fit together and are meant to, and provided the documentation to show they did - no response. I get a text at 5pm that day saying please reach out about anything at all, we want your service to be extraordinary. - I write back immediately and say you may have missed my text earlier, I'll send it again. When I do I get an automated text back instantly saying it's after business hours. Darlene texted back around 7 and said sorry it wasn't extraordinary, is there something she can do to make it right. - I wrote back and suggested a solution of having the accessories installed as originally agreed (That I have now already paid to have installed). I thought this was a very reasonable fix and in my message I say I know its now after business hours so don't worry if she doesn't get back to me that night. I never hear anything back. But I also wasn't upset, but it felt like the ball was in their court after asking what can make it right. Wednesday: I texted about 11:30AM to say I was disappointed its now a few business days later and I haven't heard back. Darlene wrote back to say she was off and reiterated that the tech said they do not fit but will double check tomorrow. Darlene reiterated she is trying to make me happy and asks that I understand that. I do. I also ask her to also understand my frustration as I brought up a concern 4 days earlier and it hasn't been addressed with a call or text. The following day it was suggested I bring in the car and the parts so techs could look at it. When I ask if it will be installed at that point, I am told No. I do not want to take off work, pay tolls, lose time, etc for the possibility just to be told they won't do the work again. I explain again that the mudflaps come with adapters for just such an installation and the Subaru documentation explains this. I am told that the computer says those parts do not match my VIN despite Subaru's website, accessory brochure, and confirmation from the accessory team at Subaru of America in NJ all saying they fit. At this point I say, I am over it, I would like a refund for what I paid to have these installed. Darlene says, no problem, she can refund the card if I provided CC information or I she can have the dealer just send me a check. I am working during the day and don't have time to provide info over the phone and standard SMS text messages are inherently insecure. She messages to say she'll let me know when the check is sent. On the 29th, now over a week later. I've been traveling for work so I haven't had time to worry about it. I message Darlene just confirm the check was sent. It is now the 31st and don't have a check or call back. Theses simple mistakes are now compounded by poor communication over 2 weeks making them a much bigger deal. I have had mistakes made so far made by sales, F&I, & now service. Sales process issues were corrected quickly and proffesiannlly, this wasn't and now the experience as a whole adds up to a bad impression. I do not recommend Sport Subaru So. More

by Jonathan Chapman Verified Customer Verified Customer

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