Rick Brown
Rick Brown at Handy Toyota

Rick Brown

Service Advisor

Handy Toyota

701 Highgate Road
St. Albans, VT 05478

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4.9
13 Reviews
4.9

13 Reviews

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13 Reviews of Rick Brown

July 20, 2026

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Employee Rating

I brought my truck into Handy to have the 3 inch lift kit installed. Even though I purchased the vehicle at another Toyita dealership I was treated like Family at Handy. The parts and service department are More

by Jberkman21905
Service Price Transparency
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Recommend Dealer
Yes

July 06, 2026

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Very good service everyone was very friendly prompt and very helpful no pressure Rick explained everything very well. More

by m44jmt
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Recommend Dealer
Yes

Other Employees Tagged: Hannah Tatro

Jul 07, 2026

Handy Toyota responded

Thanks for your review! We appreciate you leaving us one!

July 04, 2026

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Employee Rating

Always good service when I go there to have work done on my vehicle and they are always friendly More

by p_kmarsh
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Recommend Dealer
Yes
Jul 07, 2026

Handy Toyota responded

Thank you for the review! We appreciate you leaving one!

July 03, 2026

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Service was fast, and staff were very accommodating adding an additional service to my appointment. The loaner car was excellent and allowed me to run some errands until my vehicle was ready. More

by Timb
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Recommend Dealer
Yes

Other Employees Tagged: Victoria Barbagallo

Jul 03, 2026

Handy Toyota responded

Thanks for the review! We appreciate you leaving one!

July 02, 2026

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Hannah was Awesome,She + Rick Brown, went above to make my service call, perfect Thks to all + mechanic. More

by larryfuller429
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Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Handy Toyota responded

Thank you for the review! We appreciate you leaving us one!

July 02, 2026

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Employee Rating

My car was repaired and ready as promised. Free car to use was much appreciated More

by Pniquette56
Service Price Transparency
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Recommend Dealer
Yes
Jul 02, 2026

Handy Toyota responded

Thanks for the review! We appreciate you leaving one!

July 01, 2026

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Employee Rating

Rick was very professional, nice and friendly. He went over the service report in great detail. The whole service team is very efficient and friendly. They always take you right in when you get More

by amoodie
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Handy Toyota responded

Thanks for your review! We appreciate you leaving one!

June 27, 2026

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Employee Rating

Fantastic all the way around. The staff was very friendly and helpful. I was in and out in 1 hour as scheduled. More

by Ubav1
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Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 27, 2026

Handy Toyota responded

Thanks for the review! We appreciate you leaving us one!

June 08, 2026

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Was a good overall experience and Victoria was great to work with and actually all the staff. Super friendly, communicative and upfront and honest More

by labier02
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Victoria Barbagallo

Jun 12, 2026

Handy Toyota responded

Thank you for the review! We're glad to hear that you had a good service experience.

May 28, 2026

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Employee Rating

I was told one hour but it took 1 1/2 without any update. I normally do all my oil changes. Im sure the mechanics did a great job, your counter employees were a pleasure to talk with and deal with.. unfortun More

by michaelroyea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Handy Toyota responded

It is never our intent to have a customer not satisfied. We apologize that you did not receive an update while you were in service. This is not our intention. We will take this feedback into consideration for our future service process meetings. Thanks, Adam Luneau General Manager Handy Toyota

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