Darren Caster | Page 3

I asked for a tire rotation assuming that it would come with a balance, would've been willing to pay for the balancing come to find out it's a separate item, not even offered to me. Service department left with a balance, would've been willing to pay for the balancing come to find out it's a separate item, not even offered to me. Service department left oil on the header panel of my 2023 last call scat pack widebody Challenger. Service department left my wheel lock on my front seat in the plastic container that it came in however, I had it in the glove box and that's where they should've put it. This is the third or fourth time I've told your dealership this stop texting me. More

by ray.magsby67 Verified Customer Verified Customer

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The employees are always very kind and honest! ! My vehicle had a recall on they were able to order the part which took a week and was able repair and return my car same day ! My vehicle had a recall on they were able to order the part which took a week and was able repair and return my car same day More

by HMARTINEZ980 Verified Customer Verified Customer

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Everyone was excellent at their jobs kept me informed as what they were doing. Got me in and out in a good manner. what they were doing. Got me in and out in a good manner. More

by austincharles7120 Verified Customer Verified Customer

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Very happy with my experience at the dealership. Good communication and fast service. Would return for service. Good communication and fast service. Would return for service. More

by mfg56jeep Verified Customer Verified Customer

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Overall a great experience. Wait time was pretty long for an oil change and tire rotation but overall very pleased with the service. Wait time was pretty long for an oil change and tire rotation but overall very pleased with the service. More

by ddemchyk Verified Customer Verified Customer

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With the amount of my service I think a personal phone call would have made me more comfortable. I appreciated Darren and David on this visit, they listened and helped me all they could. I’m not a fan of call would have made me more comfortable. I appreciated Darren and David on this visit, they listened and helped me all they could. I’m not a fan of automating all the personal touch options you have to create relationships with your customers. The only way I got to talk to a real person was by choosing sales in the menu because I knew I’d get to talk to a real person, I’m very sure that’s not the way you gain my confidence. There’s probably more I have to share but now’s not the time. I would however talk openly if I were to get a phone call from a real person that cares. More

by lpgapgamom Verified Customer Verified Customer

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Y vehicle had recall items serviced. Software update. Now my Navigation system does not work. Software update. Now my Navigation system does not work. More

by mhodson54 Verified Customer Verified Customer

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My first visit to the dealership. My visit was for service on recall items. Everything was handled efficiently. One recall item did not have a solution. My visit was for service on recall items. Everything was handled efficiently. One recall item did not have a solution. More

by mhodson54 Verified Customer Verified Customer

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Got an E mail that Jeep be ready at 130 pm from an appointment at Noon for oil & filter change Had to go to Desk at 145 pm asked if Jeep was done had to find person outside who wrote it up to find out appointment at Noon for oil & filter change Had to go to Desk at 145 pm asked if Jeep was done had to find person outside who wrote it up to find out what's what More

by don10viking28 Verified Customer Verified Customer

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Darren was rude. He did not respond when you spoke to him. He made you wait. He showed zero caring or concern for his position. He did not respond when you spoke to him. He made you wait. He showed zero caring or concern for his position. More

by sweetannrn Verified Customer Verified Customer

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