Darren Nicholson | Page 10

Josh Le was very personable, knowledgeable and patient with me. He presented me all options and made me comfortable with my decisions. with me. He presented me all options and made me comfortable with my decisions. More

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Bought a 2025 ES350 4/7/2025 and I am absolutely in love. I walked in without an appointment and a clear goal in mind— other than I was leaving with a car. Bri Collins was my sales associate and he was extre I walked in without an appointment and a clear goal in mind— other than I was leaving with a car. Bri Collins was my sales associate and he was extremely patient, understanding, and knowledgable. This was my first car purchase and I had a lot of questions and anxiety surrounding choosing a car, financing the car, and all of the other steps in between. Bri fielded these questions as well as made me feel comfortable asking them. Another associate that was amazingly helpful in this process was Darren Nicholson. Darren helped with finance aspect of purchasing the car. He was thorough in explaining all of the add-ons and was realistic about their purpose and tailored how they would be most useful to me. With this being said, both individuals made me feel comfortable and never once did I feel pressured into any sale or add-on. They simply provided me with the information needed for me to make an informed decision. I had a great experience and would recommend Bri/Darren/Lexus of Wilmington to anyone looking for a brand new Lexus! More

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Overall, the staff was friendly and knowledgeable about the vehicles. However, the wait time was frustrating. the vehicles. However, the wait time was frustrating. More

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It was a wonderful, positive experience working with Joshua for the purchase of our Nori Green, 2025 RX 350h Lux. He was pleasant, caring, knowledgeable and attentive. It's difficult to find a salespe Joshua for the purchase of our Nori Green, 2025 RX 350h Lux. He was pleasant, caring, knowledgeable and attentive. It's difficult to find a salesperson, like Joshua, who listens carefully to the customer and understands exactly what you are looking for in a vehicle. While we were waiting for our car to be detailed, he checked in with us several times and made sure things were moving along. This is our first Lexus and in the coming years if we get as good maintenance service as what we did during the purchase we will be repeat customers. Joshua will be our go-to salesperson. He's terrific! More

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Friendly and professional. No high pressure tactics. Joshua Le stayed in constant communication throughout the buying process. No high pressure tactics. Joshua Le stayed in constant communication throughout the buying process. More

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He was very helpful and knows his cars. Nice, polite and caring.He was great in finding a good deal for us. Nice, polite and caring.He was great in finding a good deal for us. More

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Josh is very accommodating, kind, and extremely helpful. He ensures all questions are answered accurately and goes above and beyond to help. He ensures all questions are answered accurately and goes above and beyond to help. More

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my Salesman Josh was Great, as were the other people I encountered, from the used car manager to the finance manager and the other employees in the building. my only complaint was the time it took to pr encountered, from the used car manager to the finance manager and the other employees in the building. my only complaint was the time it took to process the entire transaction. It took about six hours all told. I realize it was probably your busiest time of the week (Saturday morning), but Wow it seemed arduous. But overall I would do business with You again More

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Pretty disappointed in the follow up service from this dealership. The buying process was fine. Problem is we have been driving on our temporary tags for 90 days now and repeated calls to the administra dealership. The buying process was fine. Problem is we have been driving on our temporary tags for 90 days now and repeated calls to the administrative and sales offices to find out status of registration papers and permanent license plate are not returned. I also have to chuckle when told by staff to please provide a review and anything less than a 5 star review is considered to be a failure. So, you need to question all these reviews. More

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I had a great experience at Lexus of Wilmington! Darren was amazing and he really had my best interest at heart from the start. He made sure I walked out happy, and with the car of my dreams. Thank Darren was amazing and he really had my best interest at heart from the start. He made sure I walked out happy, and with the car of my dreams. Thank you Darren! More

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