Darren Van Orden | Page 5

Service was quick and easy. Only waited a total of 20 minutes. Overall a very good experience. Only waited a total of 20 minutes. Overall a very good experience. More

by latham80 Verified Customer Verified Customer

Report | Print

Avoid This Dealership at All Costs! I regret ever purchasing a truck from this dealership. It had fewer than 60,000 miles at the time of purchase, and after just one year and five ex I regret ever purchasing a truck from this dealership. It had fewer than 60,000 miles at the time of purchase, and after just one year and five expensive, lengthy repair visits, I had no choice but to get rid of it. The experience was nothing short of a nightmare. First, the truck needed repairs the very next day after I bought it. That should have been my first red flag, but it only got worse. Every other month, the truck was in the shop for a week or more at a time, leaving me without a reliable vehicle or even a loaner to drive. I was forced to shell out hundreds of extra dollars for a rental each time the truck broke down. Within months, I had already spent hundreds more on critical repairs that the dealership conveniently failed to disclose at the time of sale. One of the expensive features of the truck never worked from day one. The dealership refused to fix it, forcing me to pay thousands out of pocket just to make it functional. On top of that, getting in touch with anyone for service was a nightmare. Calls went unanswered, scheduling an appointment was nearly impossible, and getting updates on my vehicle was like pulling teeth. After numerous lengthy service visits within the first 60 days, I asked the dealership to buy the truck back, but they flat-out refused unless it was for an insultingly low price. By the time I finally got rid of it, I had spent over half the truck’s retail value just to keep it running and had only managed to put around 13,000 or so miles on it. This dealership clearly prioritizes unloading questionable vehicles over honesty and customer service. If you’re thinking of buying a vehicle here, do yourself a favor and look elsewhere. More

Report | Print

My 2019 F 150 had to have a recall taken care of my service writer was Darren he got me in quickly they did the recall and also we had the rear brake job taken care of. They made sure it was all done r service writer was Darren he got me in quickly they did the recall and also we had the rear brake job taken care of. They made sure it was all done right and I was out in less than 3 hours. I highly recommend Cortese and Darren for service More

Report | Print

Had a nail in my tire and leaking air and the weather was bad. I stopped at service and they took care of it even though I didn't have an appointment. Always a pleasure dealing with the service department. bad. I stopped at service and they took care of it even though I didn't have an appointment. Always a pleasure dealing with the service department. More

by latham80 Verified Customer Verified Customer

Report | Print

Excellent work thank you for everything you’ve done. I personally would say you’re at 3×100% thank you very much for all you did. I personally would say you’re at 3×100% thank you very much for all you did. More

by toddtittel Verified Customer Verified Customer

Report | Print

Convenient…was able to communicate with me through the service process. Good value for the cost service process. Good value for the cost More

by tstahl3 Verified Customer Verified Customer

Report | Print

Great service love dealing with all the people at cortese they make car troubles easier they make car troubles easier More

by DOMD0926 Verified Customer Verified Customer

Report | Print

Have been customers for 30+ years and purchased many cars. Service department is excellent and now that I’m retired, am so pleased to have the option of having my car picked up and returned. Great organ cars. Service department is excellent and now that I’m retired, am so pleased to have the option of having my car picked up and returned. Great organization. More

Report | Print

I had a good experience, however I was disappointed when I came back to my car 2.5 hours later and there was a strong cigarette smoke odor. I did mention it to Daren at the front desk who verified the gentl I came back to my car 2.5 hours later and there was a strong cigarette smoke odor. I did mention it to Daren at the front desk who verified the gentleman working on the car is a smoker. It's awfully cold to drive with the windows down these days to try to get rid of the smell. More

by emilyferrauilo Verified Customer Verified Customer

Report | Print

I had such a wonderful experience here after my ford explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative and let me know what was going on. Couldn’t have been happier with Cortes, I really appreciate the hard work on my car, I didn’t have to trade it in after they were done like I thought I would have to. They did a great job! Always got me in when I could make it there when needed! Thank you to Darren and everyone there! More

by kmucci3 Verified Customer Verified Customer

Report | Print