Darren Van Orden | Page 4

It seems the “recall” appointment in which I scheduled weeks in advance was all a waste of time. After speaking with a few Service Dept Rep’s I was finally given the procedure of how my vehicle was going weeks in advance was all a waste of time. After speaking with a few Service Dept Rep’s I was finally given the procedure of how my vehicle was going to be tested for the possible flaw. After coming in to pick up my vehicle (6 hrs later) and asking more questions, Cortese informed me that my vehicle didn’t need any testing done and the entire appointment and a 1/2 day of my time was a waste. I’m still confused that if my vehicle met the recall criteria, how did it all of the sudden not meet it? Wouldn’t my VIN # have all of this info? The Service Dept crew are nice people but no one seemed well versed on this recall. They had to bring a technician out to explain things to me. You would think they would minimally be able to explain the process in detail to a customer? I’m not sure who to be disappointed in; Cortese or Ford? I have yet another active recall now on the truck, once Ford works out the details hopefully I will not come in and get the runaround again. As much as I would like to get new truck, it would be hard to spend the $$ with all of the looming quality issues. I would gripe to Ford (not about the dealer, but about their product) but they make it near impossible to submit a complaint in writing and I highly doubt they would engage Sorry, not what you want to hear, but…… Oh, I was also sent a text early on, when I texted back to see if my vehicle would be ready at 2PM I never received a response I’m not sure Darren in the correct name of the Rep? Sept 19th Update Shortly after posting try original review I was contacted by the Service Manager Keith Osier. Keith discussed at length my recent visit and apologized for the communication issues on their end. Keith also explained that the recall that I was in for was new, and not everyone on their end was up to speed on it. Fair enough! Keith was honest, sincere and apologetic which went a long way with me. I have a follow up appointment next month, hopefully that will be a 5 star visit More

by JIMINGLE89 Verified Customer Verified Customer

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Just wanted to say thank you to Darren Van Doren for his assistance in getting my trailer plug on my 2022 Ford F150 sorted out. It took several appointments but they got it figured out. Thank You, John Gu assistance in getting my trailer plug on my 2022 Ford F150 sorted out. It took several appointments but they got it figured out. Thank You, John Gurtler More

by jgurt56 Verified Customer Verified Customer

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This dealership is compromised of the people who work there. Wether it's Sales, Customer service or the Repair Shop. I've always received kindness and courtesy and thoughtfulness. I would highly recommen there. Wether it's Sales, Customer service or the Repair Shop. I've always received kindness and courtesy and thoughtfulness. I would highly recommend it! More

by bnicety2me Verified Customer Verified Customer

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Great customer service, all the service crews were knowledgeable and made sure that all my needs were met. thank you. knowledgeable and made sure that all my needs were met. thank you. More

by TONY33FIRST Verified Customer Verified Customer

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Worked with me to get me what I could afford in a timely manner. Highest trade in value compared with what 2 other dealers offered. I will be back. manner. Highest trade in value compared with what 2 other dealers offered. I will be back. More

by aludwig001 Verified Customer Verified Customer

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I always get top notch service at Cortese Ford. I always get just what I need done and if other things are found, I am asked if I want it done and how much it will cost. I have been buying Ford f I always get just what I need done and if other things are found, I am asked if I want it done and how much it will cost. I have been buying Ford for a lot of years and hope to continue for years to come. More

by pellen29 Verified Customer Verified Customer

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Parking to drop off my vehicle was a little tight, but managed just fine. Check in was efficient and they completed it on time. managed just fine. Check in was efficient and they completed it on time. More

by rko_ce Verified Customer Verified Customer

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Always treated well everytime I'm there. My questions are always answered in a professional manor. Excellent service team. My questions are always answered in a professional manor. Excellent service team. More

by mrpylak Verified Customer Verified Customer

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I would like to say a big Thank You to Darren Vanorden for his help in to getting my 2025 Ford Escape fixed by working the phones to get whatever was needed to get the car back on the road. His help was i for his help in to getting my 2025 Ford Escape fixed by working the phones to get whatever was needed to get the car back on the road. His help was invaluable for without it it would’ve been harder for me. I trust him as a service advisor for he has vast experience & knowledge that he knows what has to be done in serving the needs of a customer’s car. It is because of Darren that I keep coming back to Cortese Ford for service & buying a newer car. More

by ttsmith885 Verified Customer Verified Customer

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The guys at Cortese Ford are awesome. They always go above and beyond with my service. Thank you for all your hard work in keeping my car safe. They always go above and beyond with my service. Thank you for all your hard work in keeping my car safe. More

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