Daryl Callahan | Page 55

Bobby Pucher is a terrific car salesman. A few weeks ago I was at DCH looking for a comfortable car, hoping the RAV 4 would have enough leg room after driving a subcompact for four years. Bobby Pucher was I was at DCH looking for a comfortable car, hoping the RAV 4 would have enough leg room after driving a subcompact for four years. Bobby Pucher was a huge help when it came to showing me my options and ultimately recommending a Camry. I was open to buying a used car in order to get a more comfortable ride for my money and Bobby did the research and brought in a fleet Camry XLE. Bobby spent a lot of time helping me find the right vehicle for my needs. I felt he was very fair on the price and also flexible when it came to negotiating over my trade in vehicle. I didn't feel any pressure from Bobby or the DCH team. They were all extremely professional and very pleasant to work with. A real treat after my last dealership experience! A day after purchasing my pre-owned Camry XLE my GPS wire got stuck in the front console. Bobby and Daryl were terrific - taking care of me and my new car in a way that creates loyalty and trust from their latest happy customer. Thank you so much Bobby, Daryl and the DCH Wappingers Falls team! More

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I had been searching through Internet "For Sale" ads for a few weeks looking for a specific pickup truck. "One last look" through the classifieds before I committed to a deal at another dealer Sale" ads for a few weeks looking for a specific pickup truck. "One last look" through the classifieds before I committed to a deal at another dealership yielded a listing from DCH Wappingers Falls Toyota. While that particular truck turned out to NOT be one I wanted, a perusal of their web site showed two others that I was very interested in. I initially called and spoke with the GM (Lee Burns). He put me in touch with Daryl Callahan (one of the Sales Managers), who brought Rich Schiro into the process. Rich was very helpful in understanding the options on the vehicle, the availability of additional dealer-installed options, costs, etc... Daryl and Rich were both extremely helpful in helping me put together a deal that worked for me and worked for them. My first visit to the dealership was actually the day I went to pick up my new Tundra, and I was very impressed with the level of cohesiveness with which the dealership operates. Their approach is a little different from how other dealers work, and it's an approach that I like very much. None of the staff applies any sort of "pressure" to you while you're browsing, deciding, or even after the sale. Everyone understands where in the process a deal is, and they can all step in and out of the process at any point without you feeling like there are any gaps. I willingly admit that I was extremely skeptical of the reviews on DealerRater.com because I tried using the site in the past for a completely different dealer and found that the reviews were actually bogus. What I learned after dealing with DCH Wappingers Falls Toyota is that these reviews are legitimate. They have extremely high satisfaction ratings in all areas FOR A REASON. Thank you to Rich, Daryl, Lee, and everyone else that helped me get my new vehicle with a deal that I am very happy with! Side Note: I rated the "Quality of Work" category as N/A because I didn't have "service work" done. The prep of the vehicle for delivery was excellent, and this very well may be the ONLY vehicle I have ever purchased where I don't need to go back to the dealership to have things "adjusted" after delivery. More

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Dear Mr. Burns, I want to express my thanks to your Dear Mr. Burns, I want to express my thanks to your staff for being extraordinarily helpful and efficient throughout the process leading up to the pu Dear Mr. Burns, I want to express my thanks to your staff for being extraordinarily helpful and efficient throughout the process leading up to the purchase of my 2006 RAV 4. In particular, I want to say that Rolando Dones was exemplary in every way - polite, thorough, patient, responsive, timely and kind. I also interacted with Daryl, his manager, and with Robert Goldberg, your business manager. Daryl and Robert were also very helpful and exemplified high professional standards and excellent people skills throughout the process - as did Rolando, of course. In addition, the service manager was efficient in his assessment of my "vintage" 1990 Toyota Camry - the service department installed the remote starter I ordered within 24 hours. On one of the hottest days of the year last week, Rolando made sure I had plenty of cold water at my disposal and took great care in making sure I was comfortable throughout my "shopping" experience.This was, by far, the most pleasant and professionally well handled experience I have ever had in shopping for and purchasing a vehicle. If this RAV 4 performs the way I expect it will, you will have my business for the rest of my car purchasing and servicing days. Please extend my personal thanks to Rolando, Daryl and Robert. I am one very satisfied customer! Deborah DeWinter July 28, 2011 More

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Non-aggressive, knowledgeable staff. They were very interested in taking their time with me, exploring all options. They were excellent on follow up and follow through. It was one of the easiest car interested in taking their time with me, exploring all options. They were excellent on follow up and follow through. It was one of the easiest car buying experiences that I have ever had. Overall they have made a customer for life. More

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From the welcoming greeting through the professionalism shown and understanding what type of vehicle i would be most interested in, Rich Shiro has earned my highest rating. I will definitely refer him to o shown and understanding what type of vehicle i would be most interested in, Rich Shiro has earned my highest rating. I will definitely refer him to others who are looking to purchase a vehicle. Darell was also very helpful in making sure that everything worked out with the service by asking questions. Robert in the finance, who was the man behind making the deals with the banks, made it all happen when I least expected it and at a super fast timeframe. Again, thank you all for your GREAT customer service and Rich, I look forward to making future purchases through you again. Best regards, Dennis Martinez More

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The Manager Doug greeted me as soon as I came in. He was very helpful and introduced Robert Schaeffer to help us. I can't say enough good things about Robert. He found the best price and affordable payment very helpful and introduced Robert Schaeffer to help us. I can't say enough good things about Robert. He found the best price and affordable payments for me. I love my Rav4 and I will recommend DCH to friends. More

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Hassle free! DCH Wappingers Falls Toyota has changed Hassle free! DCH Wappingers Falls Toyota has changed my perception of the stereotypical automobile dealership. I bought a used truck and traded Hassle free! DCH Wappingers Falls Toyota has changed my perception of the stereotypical automobile dealership. I bought a used truck and traded in my ten year old station wagon. Not only was the price on the truck great, the trade in value was too More

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This Dealership went through a great deal of effort to locate the Tundra truck I was interested in. Furthermore they spent alot of time with me going through the vehicle when I arrived to take possession. locate the Tundra truck I was interested in. Furthermore they spent alot of time with me going through the vehicle when I arrived to take possession.I would strongly recommend this Dealer to anyone seeking professional assistance in purchasing a vehicle. I was treated as if I were purchasing a fleet of vehicles rather than one. More

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After being in an accident this summer and having my car totaled, I needed to buy a new car. My husband and I did our research and test drove many different cars. We decided on a new 2011 Toyota Camry LE totaled, I needed to buy a new car. My husband and I did our research and test drove many different cars. We decided on a new 2011 Toyota Camry LE - for its elegance and reliability. Everyone we spoke to at DCH was very friendly and helpful. They worked very hard on getting me my "dream" car - the right color with just the right features for just the right price. I highly recommend this dealership. They did everything in their power to make me happy. THANK YOU!!! More

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I just purchased a 2009 RAV4 from Bobby Pucher. The entire experience was great. I was trading in two cars and consolidating to purchase a new Toyota. Bobby demonstrated that he is not only an excell entire experience was great. I was trading in two cars and consolidating to purchase a new Toyota. Bobby demonstrated that he is not only an excellent sales person, but that he is also very personable and made the whole car purchasing experience the best I have ever had. I would highly recommend that you seek him out if you plan to purchase a new or used Toyota from DCH Toyota!! If you want a memorable, stress-free experience.... Bobby Pucher is your man!!! Ask for him! There are many negative sterotypes of car sales persons, but Bobby Pucher shatters that sterotype. Overall others at DCH also made for a very pleasant transaction. I had purchased a 2005 Prius from DCH and I am happy that I returned for this sale! More

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