Robert Goldberg

I bought my Camry here and my sales person, Steven Serino, was exceptional. Everyone was nice and professional. The whole experience was smooth and problem free. Serino, was exceptional. Everyone was nice and professional. The whole experience was smooth and problem free. More

by MEEMABABS24 Verified Customer Verified Customer

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Kept me updated on service. Got my vehicle back in good time. Polite and friendly. Got my vehicle back in good time. Polite and friendly. More

by CARYWALLACH Verified Customer Verified Customer

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Easy and painless. It was seamless and I felt no pressure at all. Communication was also great. It was seamless and I felt no pressure at all. Communication was also great. More

by maritz91 Verified Customer Verified Customer

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Wonderfully Wonderful experience, Yazen was very pleasant and helpful, not pushy. He was patient through all my questions. I hadn't purchased a car on my own since 1982 and I was a bit nervous. He handled th and helpful, not pushy. He was patient through all my questions. I hadn't purchased a car on my own since 1982 and I was a bit nervous. He handled the situation in a reassuring way. More

by TAD78UMO Verified Customer Verified Customer

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Anthony (Winston Rutherford) was TERRIFIC - truly a five-star experience. From the beginning, he listened carefully, understood exactly what I was looking for, and recognized that my biggest priority w five-star experience. From the beginning, he listened carefully, understood exactly what I was looking for, and recognized that my biggest priority was making the process as efficient and straightforward as possible. He respected that throughout the entire transaction and kept things moving at a great pace. This was a relatively straightforward sale, and Anthony made it feel that way. He was attentive to the details, responsive, and able to answer my questions clearly without making me feel pressured or trying to upsell me on every possible add-on. I particularly appreciated that he seemed focused on helping me buy the car I wanted rather than simply trying to maximize the sale. Anthony was knowledgeable, personable, respectful of my time, and the consummate professional. I would absolutely recommend working with him and would happily seek him out again for a future purchase. My experience of the finance process was not as positive. I came in with a preapproved loan, and DCH provided a competing offer with a lower interest rate but a higher monthly payment. When I asked questions because I wanted to understand how the numbers worked and what accounted for the difference, I felt that the finance representative was dismissive rather than interested in helping me understand the terms. Ultimately, I chose the DCH financing primarily because of the lower interest rate and, frankly, because by that point I was motivated to get the process over with. I left feeling that I had made the decision without having my questions addressed as clearly or respectfully as I would have liked. What concerned me much more, however, was the way Robert spoke to my salesperson, Anthony, in front of me. I was genuinely shocked by how rude, dismissive, and condescending Robert was toward him. At one point, Anthony attempted to clarify something related to the transaction, and Robert's manner toward him was unnecessarily belittling. It was uncomfortable to witness as a customer. These are colleagues working in the same office, and these interactions were taking place directly in front of a customer. Regardless of hierarchy, role, or whatever disagreement may have been occurring behind the scenes, there is no reason to speak to a colleague that way - particularly in a customer-facing interaction. It struck me as disrespectful to Anthony and deeply unprofessional. Anthony, by contrast, remained professional throughout the interaction. He did not respond in kind or allow Robert's behavior to affect the way he treated me. If anything, witnessing the exchange made me appreciate Anthony's professionalism even more. I understand that buying a car involves multiple departments and that the finance process can be complicated. I also don't expect every interaction to be perfect. But customers notice how employees are treated, not just how employees treat customers. The way Robert communicated with Anthony significantly affected my impression of the dealership and was, unfortunately, one of the things I remembered most clearly about the experience. More

by TRACYBUNYE Verified Customer Verified Customer

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The dealership is professional, courteous, and makes car buying enjoyable. I will definitely return. my sales person Anthony was friendly and helpful in dealing with all my needs. buying enjoyable. I will definitely return. my sales person Anthony was friendly and helpful in dealing with all my needs. More

by GORDONYNKS Verified Customer Verified Customer

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OK, so I guess I would have to say I would buy all of my cars from Avi think he really really really tried to help. I find the right car from my husband. And you know all the other guys were very helpful an cars from Avi think he really really really tried to help. I find the right car from my husband. And you know all the other guys were very helpful and we'll see what happens when the car needs service. That's the real deciding factor. Because you buy the car once, but it needs service for a lot longer. More

by BUSMOM161 Verified Customer Verified Customer

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Great experience purchasing a new Rav4. Michael O'Hare took care of everything. I appreciate the professionalism of the dealership. I am enjoying my new car. Michael O'Hare took care of everything. I appreciate the professionalism of the dealership. I am enjoying my new car. More

by Linda O Verified Customer Verified Customer

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They were easy to work with. Raymond made it go smoothly, and I found a car I really like. No high pressure sales tactics and a good lot over there. Raymond made it go smoothly, and I found a car I really like. No high pressure sales tactics and a good lot over there. More

by ZLANGEWEG Verified Customer Verified Customer

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Joe sold us our car and he was amazing to work with. I needed a new car but was not excited and had no clue what I wanted. He worked with us and found the prefect car I needed a new car but was not excited and had no clue what I wanted. He worked with us and found the prefect car More

by MARILEY34 Verified Customer Verified Customer

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