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Dason Howard
Dason Howard at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Dason Howard | Page 15

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.8
160 Reviews
4.8

160 Reviews

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160 Reviews of Dason Howard

March 25, 2025

Dealership Rating
Employee Rating

Horrible customer service. Scheduled appointment to get an additional key made for my truck that I purchased at this dealership. They stated 2 hours max to get the key made. 4. More

by GENMSTLAURENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 27, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand your frustration regarding the delay in getting your additional key for your truck at James Wood Chevrolet Buick GMC Decatur. Your feedback is valuable and helps us identify areas for improvement. I encourage you to reach out to me directly so we can address your concerns and work towards a resolution. Thank you again for your feedback. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 25, 2025

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Employee Rating

The service I receive is fantastic, and my car and I are always taking care of. I bought my BMW from the James Wood used car dealership and now bring it for my oil changes. More

by Melinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Filline

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Mar 28, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you find the service at James Wood Chevrolet Buick GMC Decatur fantastic and that your BMW is being well taken care of. We appreciate your trust in us for your oil changes and look forward to seeing you again soon for any of your automotive needs! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 17, 2025

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Employee Rating

Tried to give them several chances to make things right and just kept making things worse. You are losing a once a month oil service, other service work needed and us purchasing anymore vehicles there More

by roger1595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandt Wicker , Jose Martinez, Karen Pattison

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Mar 20, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us, Roger. I understand your frustration and would like to hear more about your situation. At James Wood Chevrolet Buick GMC Decatur, we strive for high standards of service, and your feedback is vital to us. Please feel free to reach out directly so we can work towards a resolution. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 11, 2025

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Employee Rating

Went in for an oil change. They have great customer service here. They made everything seamless. More

by EDY.GALVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! We're thrilled to hear that you had a seamless experience during your oil change at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing great customer service, and your kind words motivate us to keep up the good work. We look forward to seeing you again for your next visit! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 09, 2025

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Employee Rating

This visit was to correct two recalls and oil/lube/filter. Chassis was not greased. More

by gsltexas61
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 12, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience. I understand your concerns regarding the chassis not being greased during your visit for the recalls and oil/lube/filter service. Your feedback is important to us, and we strive to keep our standards high at James Wood Chevrolet Buick GMC Decatur. I invite you to contact me directly so I can address this issue and ensure your satisfaction. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 08, 2025

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Employee Rating

The staff and every department I worked with was fast, easy, and no nonsense. I would recommend if you’re looking for an easy purchase process. More

by laurendestiny5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Bockemehl , Starla Johnson

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Mar 11, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We appreciate your kind words about our staff at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you found the purchase process fast and easy. We value your recommendation and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 07, 2025

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Employee Rating

Long time customer I always come here for all major service. Great place. Great people😊👋 More

by shirleyoldcat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley

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Mar 11, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you consistently choose James Wood Chevrolet Buick GMC Decatur for your major service needs. Our team strives to provide excellent service, and it's rewarding to know that you appreciate it. We look forward to seeing you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 26, 2025

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Employee Rating

They are courteous and professional. I never have to worry about upselling or high pressure. More

by ELSOMDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson, Paul Johnson, Zach Rhine

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Feb 28, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I am glad to hear that you found our team at James Wood Chevrolet Buick GMC Decatur courteous and professional. We pride ourselves on providing a pressure-free experience, and it's great to know that it resonated with you. We look forward to serving you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 20, 2025

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Employee Rating

I had to bring my car back because it was not repaired completely the first time. Now I am having to wait longer for the repair because the part was back ordered. They at least got me into a loaner the s More

by DARBYDOO.BAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand the inconvenience you've faced with your vehicle repair and the delay due to the back-ordered part. I appreciate your patience and I am glad we could provide you with a loaner vehicle during this time. If you have any other concerns or need further assistance, please don't hesitate to reach out to me at James Wood Chevrolet Buick GMC Decatur. Your feedback is valuable to me as we strive to improve our services. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 20, 2025

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Employee Rating

Dason was friendly and easy to deal with, we will definitely return for service with him More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Dason, for your wonderful review! We appreciate your kind words about our service and are thrilled to hear that you had a positive experience with us. We look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur for your future service needs! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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