Dau Nguyen

eCarOne responded

Thank you, Rodney, for sharing your feedback. We're glad to hear you had a positive experience with Dau and appreciated our pricing, but we're sorry to hear about your disappointment with the running boards on your Ram 1500. We do want to clarify that eCarOne did not install those running boards. They were already on the truck when we acquired it as a trade-in. That said, we understand your frustration with discovering they weren't properly connected after your purchase. We certainly had no intention of misleading you, and we agree that concerns like this should be identified and communicated as clearly as possible before delivery. We appreciate your business and your feedback, and we'll use it to help improve our vehicle inspection and communication process.

eCarOne responded

Thank you, Michael, for such an incredible 5-star review, and congratulations on your new BMW! Hearing that this was the best car buying experience you've ever had means a great deal to us. We're thrilled Dau provided the attentive, knowledgeable, and professional service you deserve, and that our entire team helped make the process quick and efficient. Earning a customer for life is the highest compliment we could receive. Thank you for choosing eCarOne. We're happy to welcome you to the family and look forward to seeing you again!

eCarOne responded

Thank you for the wonderful 5-star review, and congratulations on your new BMW! We're thrilled to hear you enjoyed the atmosphere at eCarOne and that Dau and our team made this your easiest car shopping experience yet. Creating a welcoming environment with friendly, helpful people is something we take pride in. We truly appreciate your recommendation and thank you for choosing eCarOne. Welcome to the eCarOne family, and enjoy your new BMW!

eCarOne responded

Thank you, Leslie, for the incredible 5-star review! Hearing that this was the best car-buying experience you’ve had in nearly 50 years means a lot to us. We’re glad Dau made everything quick and easy and got you into your clean 2024 Chevrolet Blazer EV with plenty of time to make it home for dinner! We truly appreciate you choosing eCarOne. Enjoy your new Blazer EV, and welcome to the eCarOne family!

eCarOne responded

Thank you, Aaron, for the incredible 5-star review and for choosing eCarOne for a second time! It means a lot to hear that we’ve become your go-to dealership, especially from someone who buys a lot of cars. We’re glad Dau provided another pressure-free experience and that you’ve been happy with both your trade values and the condition of your vehicles. Enjoy your Tesla, and thank you for continuing to be part of the eCarOne family!

eCarOne responded

George, thank you for the 5-star review and for giving us the opportunity to earn your business. We’re glad you ultimately found the right vehicle with Dau and our team. Your comments about TL mean a lot. Being a straight shooter, communicating clearly, and staying calm when things get complicated are qualities we value in our leadership team. The fact that you came back after your earlier visits and gave us another opportunity says a lot as well. We truly appreciate your trust and your business, George. Welcome to the eCarOne family, and we look forward to taking care of you again on the next one!

eCarOne responded

Amit, thank you for the 5-star review and for trusting eCarOne with your out-of-state purchase! We know buying a vehicle remotely requires a lot of trust, so it’s great to hear the car arrived exactly as described. We’re glad Dau kept the communication strong and made the entire process easy from start to finish. Enjoy the new ride, Amit, and welcome to the eCarOne family!

eCarOne responded

Thank you, Tamara, for the wonderful 5-star review, and congratulations on your new BMW! We truly appreciate you giving us the opportunity to make things right. We're so glad TL Ricks and Dau listened to your concerns, earned back your trust, and helped you find a BMW you love. Providing great customer service means owning our mistakes and doing everything we can to make them right, and we're happy we could turn your experience around. Thank you for your recommendation, welcome to the eCarOne family, and enjoy every mile in your new BMW!

eCarOne responded

Thank you for your feedback. Yes, our showroom is currently under construction as we invest in improving our facility for our customers. While remodeling can be inconvenient, we're excited about the finished result. We're also a bit surprised by your comments, as we've welcomed thousands of customers and completed hundreds of vehicle sales during the renovation with overwhelmingly positive feedback. Your experience was clearly different, and we're sorry it didn't meet your expectations. We appreciate you taking the time to share your thoughts and wish you the best.