Dau Nguyen

eCarOne responded

George, thank you for the 5-star review and for giving us the opportunity to earn your business. We’re glad you ultimately found the right vehicle with Dau and our team. Your comments about TL mean a lot. Being a straight shooter, communicating clearly, and staying calm when things get complicated are qualities we value in our leadership team. The fact that you came back after your earlier visits and gave us another opportunity says a lot as well. We truly appreciate your trust and your business, George. Welcome to the eCarOne family, and we look forward to taking care of you again on the next one!

eCarOne responded

Amit, thank you for the 5-star review and for trusting eCarOne with your out-of-state purchase! We know buying a vehicle remotely requires a lot of trust, so it’s great to hear the car arrived exactly as described. We’re glad Dau kept the communication strong and made the entire process easy from start to finish. Enjoy the new ride, Amit, and welcome to the eCarOne family!

eCarOne responded

Thank you, Tamara, for the wonderful 5-star review, and congratulations on your new BMW! We truly appreciate you giving us the opportunity to make things right. We're so glad TL Ricks and Dau listened to your concerns, earned back your trust, and helped you find a BMW you love. Providing great customer service means owning our mistakes and doing everything we can to make them right, and we're happy we could turn your experience around. Thank you for your recommendation, welcome to the eCarOne family, and enjoy every mile in your new BMW!

eCarOne responded

Thank you for your feedback. Yes, our showroom is currently under construction as we invest in improving our facility for our customers. While remodeling can be inconvenient, we're excited about the finished result. We're also a bit surprised by your comments, as we've welcomed thousands of customers and completed hundreds of vehicle sales during the renovation with overwhelmingly positive feedback. Your experience was clearly different, and we're sorry it didn't meet your expectations. We appreciate you taking the time to share your thoughts and wish you the best.

eCarOne responded

Shawn, thank you for the 5 star review and congratulations on your BMW X6. We are glad to hear Dau was great to work with and that the process was simple. We also appreciate you mentioning the value you received for your trade in and that our team was respectful of your time. That is exactly the type of efficient, customer focused experience we work to provide. Thank you for choosing eCarOne, Top Rated Used Luxury Car Dealer DFW. Welcome to the eCarOne family.

eCarOne responded

Thank you Lisandra for the 5 star review and congratulations on your Tesla. We are glad Dau made the process easy and pleasant, especially with you purchasing without being able to travel in before making your decision. At eCarOne, Top Rated Used Luxury Car Dealer DFW, we truly appreciate your trust and your business. Welcome to the eCarOne family!

eCarOne responded

Hi Jonathan, Thank you for the incredible review and for trusting Top Rated Used Luxury Car Dealer DFW eCarOne with your Polestar 2 purchase. We are glad to hear Dau made the entire process smooth, straightforward, and enjoyable. His knowledge, professionalism, and no pressure approach are exactly what we strive for with every customer, and it is great to hear that stood out throughout your experience. The Polestar 2 is an amazing vehicle and we are happy Dau helped you feel confident and excited every step of the way. We truly appreciate your recommendation and your kind words. Welcome to the eCarOne family and enjoy your Polestar 2. Let us know if you ever need anything.

eCarOne responded

Thank you, Torrey, for the 5 star review and for choosing eCarOne, Top Rated Used Luxury Car Dealer DFW for your Tesla Model 3. We are glad to hear Dau and Bryan made the process easy and efficient, and that you were able to get the car you wanted at a great price. That is exactly the experience we strive to deliver. Enjoy your Model 3 and welcome to the eCarOne family. We truly appreciate your business and look forward to assisting you again in the future.

eCarOne responded

Thank you, Crystal, for the 5 star review and for choosing eCarOne, Top Rated Used Luxury Car Dealer DFW for your Tesla Model Y. We are glad to hear you had an easy car buying experience and that Dau took great care of you. Providing a professional, smooth, and hassle free process is exactly what we aim for. Enjoy your Model Y and welcome to the eCarOne family. We truly appreciate your recommendation and look forward to assisting you again in the future.

eCarOne responded

Hi Kim, Thank you for the awesome review and for trusting Top Rated Used Luxury Car Dealer DFW eCarOne with your Tesla purchase. We love the humor and we will make sure Dau sees this one. He is going to get a kick out of it. All jokes aside, your comments about his professionalism, attention to detail, and genuine approach are exactly what we strive for with every client. We are glad you had such a great experience and truly appreciate the recommendation. Welcome to the eCarOne family and enjoy your Tesla. Let us know if you ever need anything.