Dave Finco | Page 3

I love bringing my car to be serviced here. Staff is quick, efficient, and communicates well with customers. The staff is very honest and helpful. quick, efficient, and communicates well with customers. The staff is very honest and helpful. More

by Kirst3091 Verified Customer Verified Customer

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Great idea to let use loaner cars since the lounge was closed. My car was not washed like my last oil change :( They a great job of social distancing. closed. My car was not washed like my last oil change :( They a great job of social distancing. More

by DD Verified Customer Verified Customer

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Horrible experience to say the least. Took in my 2019 Murano for splash guard repair. Manager David told me that they did not have shuttle services due to the Covid-19 and that he could only have one Cus Murano for splash guard repair. Manager David told me that they did not have shuttle services due to the Covid-19 and that he could only have one Customer inside at a time. I was wearing my mask and he “manager” was not. All the talk about precaution he himself wasn’t even wearing masks etc. I had to walk in the rain and it was extremely cold! Than, I had to UBER my way back to pick up my vehicle as it started pouring rain and was windy so I could not walk back. Sent an email to Jeff Zapp the “Boss” about my horrible experience and all he did was made an excuse for David. No apology was given just excuses. I will never ever go back as I will share my horrible and LACK of customer service experience to everyone I know! The sad part...Jeff Zapp state’s that they did have Shuttle services after all and the manager David was wrong. Still NO apology at all. You guys are horrible and you preselect whom you want to wait in the building and who you want to use your so call “precautions speech” to. Karma will come for you! I certainly hope your mothers, daughters, nieces doesn’t ever experience this type of callous treatment at your dealership. My husband and I both are in the medical field as we traveled here to Madison And I am so disgusted with my first experience with you all. So sad and so unprofessional. I have been in the Nissan family for many years, I have also traveled to different states and NEVER have I had to deal with such horrible individuals. More

by patriciaarivers Verified Customer Verified Customer

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Got some great service in these trying times from the service crew. Thanks for helping me out. Dave was a great help and the service dept worked great to get the car back in a timely manner service crew. Thanks for helping me out. Dave was a great help and the service dept worked great to get the car back in a timely manner More

by PSAM6 Verified Customer Verified Customer

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I have always received excellent service at Zimbrick. The employees are extremely kind and helpful. I am so glad that I am taken care of and made safe@ employees are extremely kind and helpful. I am so glad that I am taken care of and made safe@ More

by SL.GILL Verified Customer Verified Customer

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As always, staff were very responsive and helpful. I appreciated the extra measures to keep my car sterile and us safe. Wish I had remembered my coupon! appreciated the extra measures to keep my car sterile and us safe. Wish I had remembered my coupon! More

by KELSEY.HILL Verified Customer Verified Customer

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After numerous diagnostics test they finally found the problem, manager of service was very emphatic to my situation. In would recommend this location and return myself problem, manager of service was very emphatic to my situation. In would recommend this location and return myself More

by TRANACEROSS Verified Customer Verified Customer

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Good service and my car was completed on time. Everyone was very professional! I will return for future service. Everything done on my car was done very well! was very professional! I will return for future service. Everything done on my car was done very well! More

by CHRIS.ABBEDUTO Verified Customer Verified Customer

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Disappointed-had work performed to fix a leaky gasket A few weeks back. When I receive my car back there is a whistle whine inside the car. I took it In to see if they could understand what was causing the few weeks back. When I receive my car back there is a whistle whine inside the car. I took it In to see if they could understand what was causing the noise caused by the repair. The response I received was, it is real faint and we started another car and it also had that wine so it's something you will have to live with. I did not have it before the repair now I have it. Service manager said they could replace the power steering pump but would cost ME $1,500 to experiment. Disappointed More

by MAJMEYERS Verified Customer Verified Customer

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Very very good experience. I highly recommend Zimbrick Nissan service Dept. My first contact was with Dave the service manager. After I explained my issue to him, he confidently told me that they would lo Nissan service Dept. My first contact was with Dave the service manager. After I explained my issue to him, he confidently told me that they would locate and fix the oil leak. I took my truck in this week and they did just what they said. The leak is fixed. Connie, who worked in the intake area explained the process in a friendly manner which was appreciated for sure. Very good experience all the way around ! Thank you for a job well done. More

by DFROSCH538 Verified Customer Verified Customer

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