Dave McKinney | Page 10

I always get the best service when I bring my car in for service. Never have any complaints! service. Never have any complaints! More

by STEPHANIEBAKER Verified Customer Verified Customer

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We bought our new car from Sam. This is our Fifth Cadillac we have bought over the years. This was our first at Val Ward. We have used Val Ward for service. Dave McKinney is excelle This is our Fifth Cadillac we have bought over the years. This was our first at Val Ward. We have used Val Ward for service. Dave McKinney is excellent. He is one of the reason we purchased a new car from Val Ward. Sam is awesome and explained everything. Besides being late he made up for that and stayed over and spent a lot of time with us. Lisa Bronson was awesome also. She was a delight. Only hiccup we had was we had a 3:00 PM appointment with Sam to buy the car. We arrived at 2:55 PM and was told that Sam would be late he was delivering a car. Jose Villar told us he would be late. He did not treat us like a new customer buying a new car. Kind of took the fun out of our special day. He just told us we would have to wait. Told him we were buying a new car and trading a car in and needed something to be scraped off the car and could they do that while we wait. He said Sam will do it when he gets there. Did not seemed to care at all about us being new Cadillac customers. Dealership I have used before accepted and treated us as family when we bought our first car. None of that from Jose. We were offered nothing from him. We were blown away that how he runs the front display showroom. We went and found two chairs and sat down to wait. My wife could not believe how we were treated or not appreciated. We do understand people get busy but for management not to acknowledge that we were new customers we felt not welcomed or appreciated! Giving Sam and Lisa and Dave 5 stars. I would give Jose Villar 0 stars! You need to treat people with respect and even if your having a bad day fake it and I should never have to be telling that this ever happened. More

by TAZJBG Verified Customer Verified Customer

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My advisor Dave was very good with explaining the problems I was having and how the issues could be repaired. Everyone is always very friendly and ready to assist in any way. Very efficient service. problems I was having and how the issues could be repaired. Everyone is always very friendly and ready to assist in any way. Very efficient service. More

by PONTI1996 Verified Customer Verified Customer

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The Staff were friendly, knowledgeable and met my needs. It had a very nice waiting room. Great coffee was offered while I waited. It had a very nice waiting room. Great coffee was offered while I waited. More

by peejay1 Verified Customer Verified Customer

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There service appointment went flawless. They have a very nice facility and every employee we dealt with was polite and professional. They have a very nice facility and every employee we dealt with was polite and professional. More

by 225791 Verified Customer Verified Customer

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The service department is very helpful and went out of there way to help us! there way to help us! More

by kyleklaric Verified Customer Verified Customer

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Mr. Julio provided the ultimate experience from start to finish, Very aware of the Cadillac product. He went over every aspect of the car-external and internal and answered all my questions, 5 Star service. finish, Very aware of the Cadillac product. He went over every aspect of the car-external and internal and answered all my questions, 5 Star service. Was very impressed with his level of expertise with the CT5. Providing a great customer experience is what makes and positive outcome. Everyone from start to finish provided 5 Star service. More

by WENDELLRUSSELL Verified Customer Verified Customer

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Pleasant service. On time with my appointment. Waiting area clean and the snacks made a nice touch. On time with my appointment. Waiting area clean and the snacks made a nice touch. More

by tscragg Verified Customer Verified Customer

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ValWard consistently strives to ensure their customers are satisfied and to provide all of the required services. are satisfied and to provide all of the required services. More

by JHONEYWELL Verified Customer Verified Customer

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You sold me a 3 yr old Cadillac w a bad battery which I had to replace for $550 in Maine last summer & tires that weren’t safe. Thx for replacing the tires for no charge. I appreciate Jamie & his service. had to replace for $550 in Maine last summer & tires that weren’t safe. Thx for replacing the tires for no charge. I appreciate Jamie & his service. Dan H More

by dhonan Verified Customer Verified Customer

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