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Dave McKinney
Dave McKinney at Val Ward Cadillac Inc

Dave McKinney | Page 22

Service Advisor

Val Ward Cadillac Inc

12626 S Tamiami Trl
Fort Myers, FL 33907

4.9
228 Reviews
4.9

228 Reviews

Write a Review

Dealership Experience

7 yrs, 7 mos

Industry Experience

41 yrs, 8 mos

Specialties & Trainings

Francis Tuttle Vo-Tech graduate ASE Certified

228 Reviews of Dave McKinney

April 12, 2024

Dealership Rating
Employee Rating

Easy to schedule appointment. Received friendly appointment reminder. Friendly greeting. Prompt service provided. Very satisfying experience. More

by jbfoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 15, 2024

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

April 08, 2024

Dealership Rating
Employee Rating

I always receive very good service. Courteous, friendly, without undue delay, comfortable waiting room, professional. More

by nayrec@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jane Flesch

Print
Apr 11, 2024

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!

March 22, 2024

Dealership Rating
Employee Rating

Identities the problem and corrected it same day. Extremely pleased with the service department! Always on top of their game! More

by MTZMAIL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jane Flesch

Print
Mar 25, 2024

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

March 20, 2024

Dealership Rating
Employee Rating

My issue was addressed and fixed quickly given that I brought it in on a Saturday and it was done to pick up by noon on Monday. More

by SUN2SNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Walters , Jim Gedra

Print
Mar 22, 2024

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!

March 08, 2024

Dealership Rating
Employee Rating

The sales and service staff were very friendly. The the service was fast and the waiting room very comfortable. More

by fslandsman
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allan Martin

Print
Mar 12, 2024

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 08, 2024

Dealership Rating
Employee Rating

Wireless charging not installed . Cadillac accessory was listed as fitting my vehicle. Premium luxury vehicle should have wireless charging already included. Had it on my Chevy and GM More

by M2312S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fred Walters

Print
Mar 11, 2024

Val Ward Cadillac Inc responded

Hello and happy Monday to you! We are sorry to hear about your frustrations with the lack of Wireless charging in your vehicle. Cadillac’s Accessories portal is exceptional when it comes to quickly and easily finding OEM additions for your vehicle. However, as with any website, errors are possible due to the number of complex variables involved. It was our pleasure to try to retrofit the part for you, but there are limitations to what the dealership can do if necessary underlying wiring and technology are different. As this was the case with your part, our manager was happy to help initiate the return process promptly. We appreciate your business and hope you have a great start to the week.

March 07, 2024

Dealership Rating
Employee Rating

Service center is great. They keep you informed of the progress of the service on your vehicle and provided me a clean sharp looking loaner for several days while the warrant More

by renesuarez
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Print
Mar 11, 2024

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2024

Dealership Rating
Employee Rating

Jamie was very helpful, my concerns were handled promptly! Great Job!! Thank you Team Val Ward! More

by stevewhittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jane Flesch , Brandon Lentz, Jamie Martin

Print
Mar 13, 2024

Val Ward Cadillac Inc responded

Steve, we're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 18, 2024

Dealership Rating
Employee Rating

The service advisor communicated regularly, professionally, and in detail during the three hour wait. The work, as usual, was completed with the same professionalism and quality. All members More

by SJTURNWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 20, 2024

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2024

Dealership Rating
Employee Rating

David in the service department is excellent to work with. Always will go out of his way to talk care of me. Monty Sinnamon More

by MONTYSINNAMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 19, 2024

Val Ward Cadillac Inc responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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