Dave Okamoto
Dave Okamoto at Puente Hills Ford
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Dave Okamoto

Service Manager

Puente Hills Ford

17340 East Gale Avenue
City of Industry, CA 91748

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4.4
23 Reviews

Industry Experience

41 yrs, 2 mos

Languages Spoken

English English

4.4

23 Reviews

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23 Reviews of Dave Okamoto

October 15, 2023

Dealership Rating
Employee Rating

Not helpful at all, i did appreciate Michelle but i don't like the dealer. More

by rvillalba56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michelle Sanchez , Emmanuel Glock

Oct 17, 2023

Puente Hills Ford responded

We're sorry to hear that you had a negative experience working with us. We strive to provide each customer with excellent service and we are disappointed that you did not receive that. If there is anything we can do to assist you in the future please reach out. We would be happy to work with you again.

October 10, 2023

Dealership Rating
Employee Rating

Everything is fine except the guys is not replacement my air filter that’s pretty duty More

by gomez.guillermo71
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Sanchez

Oct 12, 2023

Puente Hills Ford responded

We're sorry to hear that your air filter was not changed during your service visit. When it is convenient please reach out to our service manager to discuss this concern.

September 26, 2023

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Great customer service, great service! ! Highly recommend. They took care of me as promised when I bought my bronco from them. More

by mhstwirler1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ken Vasquez

Oct 02, 2023

Puente Hills Ford responded

We're pleased to hear that you received great customer service and that you're satisfied with the service provided after buying your Bronco. Your recommendation means a lot to us, and we're here to assist you with any future automotive needs.

August 24, 2023

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my expedition needs to be repaired but parts shortage and no ETA! Finally, Kenny provide me a 7 passenger rental. Thank you! More

by ARYALIUCG
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Vasquez

Aug 25, 2023

Puente Hills Ford responded

Thank you for your feedback! We understand the frustration that can come with parts shortages, and we're glad that Kenny was able to provide a solution by offering you a 7-passenger rental. Our team is here to assist you in any way we can, and we appreciate your patience.

August 22, 2023

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My entire encounter with Ford has been a great experience. Thank you for your professionalism and quick attention to concerns. I would highly recommend you all. More

by m_gonzales1975
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 25, 2023

Puente Hills Ford responded

We're glad to hear you had a great experience with us! Your recommendation means a lot to us. If you need anything in the future, feel free to reach out.

August 22, 2023

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Very pleasant from the time I pulled up in the service drive. Was greeted by Shannon asked about what I needed to have done. How long it would take and how much it would cost. More

by CAVILA637
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Shannon McDowell

Aug 25, 2023

Puente Hills Ford responded

We're delighted to know you had a pleasant experience with Shannon in our service drive. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help!

August 10, 2023

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Very attentive and eager to address and solve my problems. Did a great job keeping me informed throughout the process. I was especially impressed with my driver, Brady, and my service manager, Dave. More

by Jason Mowery
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brady Schmidt

Aug 15, 2023

Puente Hills Ford responded

Thank you for your fantastic feedback, Jason! We're delighted to hear that our team, especially Brady and Dave, provided attentive and proactive service to address your concerns. We appreciate your recommendation and look forward to assisting you with all your car needs in the future. If there's anything else you need, please feel free to reach out.

August 09, 2023

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My car was in the shop for months and while waiting for parts to get repaired it got over sprayed. They tried doing detail, but it still shows on there. My car is not the same it got ruined. I called and t More

by jgmagdaleno05
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michelle Sanchez

Aug 10, 2023

Puente Hills Ford responded

We are sorry to hear that you had a negative experience with our service department and we understand that you are frustrated with this situation. When it is convenient please reach out to our service manager. Thank you.

August 01, 2023

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Professional. Attention to detail. They care that you are happy with the results. I am! More

by QUEENVICIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Puente Hills Ford responded

Your positive review is music to our ears! We're thrilled you had a great experience and can't wait to provide you with more exceptional service.

July 27, 2023

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Employee Rating

When I drove up. Looked at the place very clean and employees very helpful. My vehicle was ready with in a good time .I was very happy with my service. Shannon called More

by CAVILA637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon McDowell, Adam Smith

Jul 30, 2023

Puente Hills Ford responded

Thank you for your kind words! We're thrilled that you had a positive experience with us.

Jul 30, 2023

Puente Hills Ford responded

Thank you for taking the time to share this positive feedback! It was a pleasure serving you, and we're grateful for your trust in us for your automotive needs.

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