Dave Okamoto | Page 2

I am completely satisfied with the professionalism and courtesy that I experienced at Puente Hills Ford. Shannon was honest, informative and kept me up to date. The service was completed in less time than courtesy that I experienced at Puente Hills Ford. Shannon was honest, informative and kept me up to date. The service was completed in less time than I expected and at a lower cost. All of my requests were fulfilled and even more services that their technicians deemed necessary. I highly recommend this department, they have a customer for life. More

by F104934 Verified Customer Verified Customer

Helpful 0

Report | Print

The Best! !!His very Professional and love his customer Service overall, the turn around time is fast. !!His very Professional and love his customer Service overall, the turn around time is fast. More

by arkwinslogistics Verified Customer Verified Customer

Helpful 0

Report | Print

Emmanuel was not very transparent with the completion dates. He gave me a possible completion date for a self pay customer, but the true completion date was much later due to requiring approval from Ford dates. He gave me a possible completion date for a self pay customer, but the true completion date was much later due to requiring approval from Ford manufacturer for warranty work. He also does not know the status of your car. He did not know my car was sitting in the bay with nobody working on it even though I called earlier and he told me it would be done by the end of the day. I called him at the end of the day expecting my car to be done, but he told me he went to go check to find nobody working on my car. Kenneth was also the one who took in my car, and he was very friendly and helpful. Dave was also very accomodating. However, Stephanie provided excellent service in making sure any concerns rooting the dissatisfaction were addressed and fixed. It is very apparent that she cares about her customers. In the end everything worked out, so I have no complaints. More

by Renal Verified Customer Verified Customer

Helpful 0

Report | Print

Courteous and knowledgeable about my Ford Expedition. If I have any issues with my vehicle I know I can trust him and will bring back my vehicles for all future maintenance purposes If I have any issues with my vehicle I know I can trust him and will bring back my vehicles for all future maintenance purposes More

by beermanjj42 Verified Customer Verified Customer

Helpful 0

Report | Print

Dennis is Fantastic plus in Customer service and he trat us like an old friend, which other dealership dont have. His great and very helpful to our fleet of 35 vans. us like an old friend, which other dealership dont have. His great and very helpful to our fleet of 35 vans. More

by arkwinslogistics Verified Customer Verified Customer

Helpful 0

Report | Print

This dealership gives excellent customer service. The staff is very cordial and goes out of their way to give quality service with great attitudes. The service staff is very patient, helpful, knowled The staff is very cordial and goes out of their way to give quality service with great attitudes. The service staff is very patient, helpful, knowledgeable, and friendly. I’ve always had a very positive experience each time I’ve taken my vehicle in for servicing. More

by CARMENALMOND Verified Customer Verified Customer

Helpful 0

Report | Print

Welcoming and attentive when coming into the business. Came out quick to take in my truck and assessed it. Came out quick to take in my truck and assessed it. More

by KIANGCHAO24 Verified Customer Verified Customer

Helpful 0

Report | Print

Dave that's runs the service department is incredible. He took such good care of us. We highly recommend him. He went above and beyond. I've bought many cars from dealerships in my lifetime (35+) and neve He took such good care of us. We highly recommend him. He went above and beyond. I've bought many cars from dealerships in my lifetime (35+) and never had this level of follow-up and care before from a service department dealership. Total impressed. Great job Dave. More

by Williamfarnell Verified Customer Verified Customer

Helpful 0

Report | Print

Kenny and Dave are great at what they do. Excellent service and attention to detail. They identify the problem and get the job done ASAP! I go to this service department even though they’re f Excellent service and attention to detail. They identify the problem and get the job done ASAP! I go to this service department even though they’re further away because they care! More

by KEITH.P Verified Customer Verified Customer

Helpful 0

Report | Print

Michelle, Stephanie and Dave were a big help. Would definitely recommend. Made my visit quick and easy. Would definitely recommend. Made my visit quick and easy. More

Helpful 0

Report | Print