David Acevedo | Page 8

Sales experience was great! Easy to make a deal. Service after the sale is lacking significantly. Was given very insufficient expectations for wait times. Was told truck was Easy to make a deal. Service after the sale is lacking significantly. Was given very insufficient expectations for wait times. Was told truck was being detailed but it was run through a local car wash that left scratches in the paint of my brand new vehicle. They did try to repair the damage by having it buffed and waxed. All staff was friendly but overall a disappointing experience. More

by brunsonsseptictanks Verified Customer Verified Customer

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They are willing to work hard in getting you all that you desire in a vehicle, they are very courteous, kind, and professional desire in a vehicle, they are very courteous, kind, and professional More

by linettedennis65 Verified Customer Verified Customer

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Excellent service very courtesy team members. Answers all question truthfully. Would recommend highly to others. Answers all question truthfully. Would recommend highly to others. More

by smalleyrobertsolivia Verified Customer Verified Customer

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Very polite, very helpful, got me exactly what I was looking for, very friendly service. looking for, very friendly service. More

by chapple.patricia Verified Customer Verified Customer

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Professional team, fast paperwork, very polite and helpful…they have waited for us even though we were late…kuddos! helpful…they have waited for us even though we were late…kuddos! More

by Cboboc Verified Customer Verified Customer

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This is the First and last time I’ll purchase a truck from Lugoff Chevy.. Unprofessional you have Saleman and the internet Saleman wearing backward caps. The music was so loud I had to go outside to call from Lugoff Chevy.. Unprofessional you have Saleman and the internet Saleman wearing backward caps. The music was so loud I had to go outside to call my insurance co. The truck was filthy on the outside when I took delivery. The diesel fuel had 40 miles to empty and the def fluid was almost empty.The Saleman told me the owner said we don’t fill them up anymore.The tires on the side still had markings with crayon from the factory.I’m Chevy guy all the way but this dealership needs a lot of training. My father was a Chevrolet dealer up north and I can say heads would be rolling if that was his staff.I hope I hear from someone from this dealership that represents them soon. More

by Jonpagella Verified Customer Verified Customer

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I purchased a new Silverado on 10-6, it broke down on 10-28. Your dealership couldn’t get me in til 11-2 and had my truck until 11-21. I completely understand that mechanical failures happen, thus the 10-28. Your dealership couldn’t get me in til 11-2 and had my truck until 11-21. I completely understand that mechanical failures happen, thus the warranty, what I do find unacceptable is that I use my truck for my business and dealership would not provide a loaner vehicle capable of pulling a trailer, so I was left essentially unemployed for 3+weeks. To add insult to injury my 1st payment was due and made while sitting at your dealership 😡 I also never received any updates about truck unless I inquired in person, in fact the only phone call I ever received was that it was ready to be picked up in 11-21. Complete lack of customer service, and has made me question my brand loyalty, as I’ve purchased 3 new Silverados over the last 5 years. I went into the sales department after my truck had been there for 2+ weeks to see about a similar used truck(lower optioned than mine) so I could get back to earning an income, and your Sales Manager came back with a proposal of me going and additional $9000 in debt, bc I quote(my truck had low trade in value bc it wasn’t functioning properly, and they didn’t know when the repair parts would arrive) 😡 More

by Beernutsnp Verified Customer Verified Customer

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My salesmen was Mason and I kid you not, from first contact he made it clear that my needs and wants were the priority in the process. I was VERY picky about what I wanted and Mason was so patient with contact he made it clear that my needs and wants were the priority in the process. I was VERY picky about what I wanted and Mason was so patient with me answering each and every question (sometimes the same ones multiple times). He was so knowledgeable and that’s what sold me on purchasing my 2023 Buick Encore GX from this dealership. Then! They even sent someone to my job to pick me up and bring me in when it was time to buy. I had to get back for an afternoon meeting so they planned ahead and had all of the paperwork printed and ready to be signed as well as my new car detailed and gassed up. This was literally the smoothest, most stress-free car buying process EVER! Everyone came and shook my hand (sales manager, finance manager, detail guy) and made me feel soo very welcome, which was important because I was a skeptical about going alone as a woman to the dealership. Highly recommend this dealership—ask for Mason in sales! More

by Kiarrataylor Verified Customer Verified Customer

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Very professional and friendly staff. Made shopping enjoyable. Highly recommend this dealership for auto needs. Made shopping enjoyable. Highly recommend this dealership for auto needs. More

by dwilson91 Verified Customer Verified Customer

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The staff at this dealership is phenomenal! I’ve bought several cars from this great group of people. I’ve bought several cars from this great group of people. More

by Denmarkking Verified Customer Verified Customer

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