Trevor Reames

We’re pretty new to the area and wanted to give everyone a heads up if they’re looking to purchase a vehicle in Lugoff and weren’t aware of the issues these dealers have in town. It’s long and complicated. a heads up if they’re looking to purchase a vehicle in Lugoff and weren’t aware of the issues these dealers have in town. It’s long and complicated. Purchased a brand new truck, left at night, was cloudy for a few days then the sun shined directly on it. There’s very noticeable buffer trails and holograms all down the sides of it. Sales manager David tried sending me to a body shop to buff and polish it with no documentation, however it needs paint correction which was verified when I took it in to a specialist who measured the paint (readings were as low as 96). Dealership is not wanting to work with us in getting this corrected and actively ignored us. They did respond to my BBB complaint essentially saying that they’ve handed off responsibility to the third party body shop and how would they know if I didn’t take my brand new vehicle home and use a rotary buffer to it in 4 days. That’s comical. I understand, but still hilarious. Now there’s the issue with the dealer add on package they deceptively sold us. I say deceptively because they did not itemize this in the contract or show prices in the addendum. I only found out I paid for all of it when they conveniently left the sticker for the addons adding to the total price in the truck. They essentially hid the cost in the total of the truck because I naively negotiated by monthly payments. In my defense I’ve never financed through a dealership before, only my own bank. They haven’t provided the 36 months unlimited car wash subscription that I unknowingly paid for. They actually tried to leave that checked off on the addendum when I had them correct it, because he verbally promised them to me making it sound like they came free with purchase. Then they left that copy out of my paperwork as I was leaving but I noticed and made them give it to me. So after almost 2 months of us asking about it we just want a refund for the services we paid for that they did not provide. They are unwilling and sent us a photo of a piece of paper the equivalent to a jelly of the month club, good for one month. Finance will keep talking and asking you questions that are irrelevant to the contract you are signing so that you don’t notice the jump in price of the vehicle. I am now waiting on GM corporate to hopefully handle the paint situation. They’ve had to escalate it because the dealership will not respond to them either. I’m driving a brand new truck that looks used or has had body work done. Embarrassing and these people including the Mason family should be ashamed of themselves. Purchase at any of the dealerships in Lugoff at your own risk (one guy owns them all except Nissan I believe) and Mighty Wash. This was Lugoff Chevrolet, specifically. If you go to their Google reviews, they’re all left by fake names, family, friends or bots. Sort by lowest. Expensive lesson learned. I hope this review saves unsuspecting people some of their sanity and money. More

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If you’re looking for a professional salesperson go Rahmik. He was very helpful and understanding in what I was looking for in a vehicle! Rahmik. He was very helpful and understanding in what I was looking for in a vehicle! More

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Rahmik is one of the best salesman’s at Lugoff Chevrolet. He’s very professional, well mannered, and a super nice guy. He is not pushy and makes buying a vehicle super easy and not stressful at all. I will c He’s very professional, well mannered, and a super nice guy. He is not pushy and makes buying a vehicle super easy and not stressful at all. I will continue to refer everyone to him! More

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EVERYONE was very attentive and helpful! My buing experience was amazing! Thank you so much! My buing experience was amazing! Thank you so much! More

by VALEN.COOK Verified Customer Verified Customer

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Everyone was very nice, however the processing took too long. I was there for 6 hours long. I was there for 6 hours More

by angelfrank0209 Verified Customer Verified Customer

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Great communication from service department. They squeezed my alignment in for me at last minute. The price was also $40 less than I’m used to paying as well!! They squeezed my alignment in for me at last minute. The price was also $40 less than I’m used to paying as well!! More

by Cndsmile Verified Customer Verified Customer

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I’m very disappointed with customer service and management !!! I bought a new 2022 in September and need tires and no one tried to accommodate me they continue to make excuses on why they were bad management !!! I bought a new 2022 in September and need tires and no one tried to accommodate me they continue to make excuses on why they were bad More

by MUGGIE3124 Verified Customer Verified Customer

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Rahmik is such a wonderful person and I admire him for that he is a wonderful person I hope he will continue to be a great person. Rahmik treats us with the upmost respect and cares and it was a pleasure that he is a wonderful person I hope he will continue to be a great person. Rahmik treats us with the upmost respect and cares and it was a pleasure to work with him for our new car I would recommend my friends to see Rahmik for their car love his energy and the way he treats us again he was a God send so I rate him excellent and a well manner young man with a good attitude and a great personality who is a very good man and a very good person who has a great heart and a great sense of humor More

by ann29010 Verified Customer Verified Customer

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Mason was a great and very knowledgeable salesman and he took great care of us and the rest that’s on the team. The financial management done a great job to make things work took great care of us and the rest that’s on the team. The financial management done a great job to make things work More

by Bjgbaby1 Verified Customer Verified Customer

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The experience was fast and great. I would do business with Mr. Watkins again. Thanks I would do business with Mr. Watkins again. Thanks More

by bakerstreeservice Verified Customer Verified Customer

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