Keith Watkins

Probably the worst car purchase experience that I have ever had. I cannot, in good faith, give this dealership a good review. I will however, give an honest and fair review of my purchase experience. Not ever had. I cannot, in good faith, give this dealership a good review. I will however, give an honest and fair review of my purchase experience. Note: This review never posted to DealerRater, so I am reposting it now. It began in July when I visited the dealership to inquire about the 2024 Camaro collector’s edition. Neither the salesman nor sales manager were aware that Chevrolet was releasing this, despite numerous press releases. Moving forward, there ended up not being any dealer allocations for one so I ordered an SS 1LE. I submitted my deposit for the order and the sales manager told me that I would be contacted when they received a VIN for the build. I had a 2019 Camaro 2SS with low miles for trade in that the transaction problems centered around. Below is most of an email that I sent to the sales and general managers: [I am not sure how much visibility you have on sales staff communications, but I now have a concern about the trade-in negotiation communication from Asantè. As I understand it, his brother is interested in my 2019 Camaro (as originally identified to trade in). Mason also assisted Asantè. Initial conversation and communication from Mason was that I would only be offered $40k for trade-in, and was told that was it, based on the market and because the other Camaro (with 64k miles and has since sold) took a while to sell. **I do not believe I am being dealt with in good faith because a conflict of interest has been identified regarding Asantè's brother's interest in my trade-in. I received a phone call Saturday morning from him inquiring about the car again, asking if I was still interested in trading it in before the new build arrives. I told him that I was also looking to sell it outright for more than $40k if the dealership could not get to $43k. I believe $43k is a very fair asking amount that still leaves room for the dealership to make some money on a very low-mileage car (currently 8,640 mi). He told me he would get with his boss on Monday (yesterday). I also provided him with the KBB estimate for my car (by VIN). Again, the trade-in value has not waned from when I initially came in over a month ago ($41,809-$45847, with $43,849 right in the middle). He proceeded to send me back a different KBB estimate screenshot with a lower amount. He told me that the market constantly drops which is why I was offered $40k because that is what my car would be worth in October. Let's be honest, this is not true. I replied back with another KBB estimate utilizing the same zip code he used, just in case it gave me something different than I originally sent (it did not). He then proceeded to send me a recording of his phone screen as he generated his estimate. Of course, it was lower because he did not use the VIN from my car that captures all of the features. This back-and-forth is tedious and I just don't have the time for it. I request to simply conduct the remainder of my business transaction with management as I am agitated with the communication about this.] I never received a reply to my email, nor did I receive a VIN. I heard nothing from the dealership until 25SEP when the vehicle arrived at the dealership. The management team did not honor my request and I was again dealing with the same original salesman. Management only came up $1k for the trade offer on the 2019 vehicle. I did not feel like $2k was worth arguing over so I accepted it for the trade. My delivery requests were simple, leave the seat covers and all protective film untouched, and do not touch the car, not even wash/detail. This was the only part of the transaction that I was pleased with because the car was delivered as it was delivered from the factory. Feb 24; the dealer-provided appearance package (of which they would not waive) included a 3yr car wash package. I still have not received after many attempts, only to be ghosted. I invite mgmt to contact me about this. More

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EVERYONE was very attentive and helpful! My buing experience was amazing! Thank you so much! My buing experience was amazing! Thank you so much! More

by VALEN.COOK Verified Customer Verified Customer

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Great communication from service department. They squeezed my alignment in for me at last minute. The price was also $40 less than I’m used to paying as well!! They squeezed my alignment in for me at last minute. The price was also $40 less than I’m used to paying as well!! More

by Cndsmile Verified Customer Verified Customer

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Keith was so good he had a lot of patience with me. I am very pleased with the way everything turned out. You have a great dealership. I am very pleased with the way everything turned out. You have a great dealership. More

by PAPEPOSTON Verified Customer Verified Customer

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Had a great experience the sales person did what they said and we enjoyed our visit said and we enjoyed our visit More

by rcdubose Verified Customer Verified Customer

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The experience was fast and great. I would do business with Mr. Watkins again. Thanks I would do business with Mr. Watkins again. Thanks More

by bakerstreeservice Verified Customer Verified Customer

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Very kind and courteous people. Made to feel at ease. Everyone was very outgoing and helpful Made to feel at ease. Everyone was very outgoing and helpful More

by dentdarlene Verified Customer Verified Customer

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I had the best experience at Lugoff Chevy. The whole team was great and it wasn’t a long process to get my vehicle. The whole team was great and it wasn’t a long process to get my vehicle. More

by savvyh2001 Verified Customer Verified Customer

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The whole staff of the dealership is AMAZING. I purchased my 2023 GMC TERRAIN from Lugoff chevy and I am very satisfied with my experience. Come on down to Lugoff Chevy and get Rollin with the fa I purchased my 2023 GMC TERRAIN from Lugoff chevy and I am very satisfied with my experience. Come on down to Lugoff Chevy and get Rollin with the family of Lugoff Chevy. More

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Kirsten Trevor and the rest of the crew were outstanding definitely enjoying my new car, and loving being apart of the lugoff Chevy family! outstanding definitely enjoying my new car, and loving being apart of the lugoff Chevy family! More

by Kasey.mccoy07 Verified Customer Verified Customer

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