David Adair | Page 6

Lawton Chrysler Jeep Dodge RAM responded

Cody we're absolutely thrilled to hear about your outstanding experience with Barbara, Todd, and Ray at our dealership. Providing exceptional service is at the heart of what we do, and your positive feedback means the world to us. Thank you for choosing us, and we look forward to continuing to meet your needs in the future!

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Sean83! We appreciate your positive feedback about our text service. We're thrilled to hear that you look forward to visiting us regularly and that you find our world changes excellent and fast. Your satisfaction is our top priority, and we look forward to serving you again soon!

Lawton Chrysler Jeep Dodge RAM responded

Thanks again for your feedback carlannmiller. We here at Lawton CJD stand behind the repairs that are completed on your vehicle. I empathize with you on the cost of vehicle repairs and the cost of mechanical breakdown protection. But the up front cost of the plan in this case would have been less then the repairs that were completed on your vehicle. We do business with all ages of customers and never try to take advantage of them in any way. The team here at Lawton CJD is concerned that you feel that way. If that is the case, please accept my sincerest apologizes. Please feel free to reach out to me to discuss the events that have transpired. my number is 580-771-3339, Thank You, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

We appreciate your taking a moment to share your experience, Zodak1976, We're glad to hear that the service manager and advisors are always attentive to your needs and willing to make things right when there's a mistake. It's also great that the parts department goes the extra mile to help you. Your constructive feedback regarding the technician's pace is valuable, and it's good to know that overall, you trust this service center for your vehicle repairs. Thank you for sharing your thoughts!

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, carlannmiller. Having been in the business for 23+ years, I can understand the frustration on buying a used vehicle and begin having issues with it. I always recommend purchasing an extended service contract when you buy a vehicle due to the costs of repairs and peace of mind. When the vehicle came in the first time we found a leaking rear evaporator core by utilizing a/c dye and special UV lights that help us pinpoint the leaks. I physically verified the leak with the technician. Due to the location of the front evaporator core in the dash, it's not visually accessible so normal methods of testing cannot be performed. So we have to use deductive reasoning by inspecting the rest of the system. If no leaks are found then we condemn the evaporator core in the dash. The management team here at LawtonCJD have been working on a plan to help assist with this repair. Please feel free to reach out to me at 580-771-3339, Thank you, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

Hi Heather. It's fantastic to hear that you've consistently received great customer service from our team at Lawton CJDR! Having a reliable and helpful resource for questions and fixes is invaluable. We're glad to know that we earned your repeat business. Let us know if we can be of further assistance.

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking a moment to share your experience, masseyj0392. We apologize for the inconvenience you incurred during your visit. Unfortunately, we have had an extreme backlog of work that had been carried over which caused a delay in us diagnosing your vehicle. That should have been explained at the time you checked the vehicle in for service. I will address that with the team to ensure going forward that communication is of the utmost importance. We genuinely hope you will give us another chance to provide you the quality service you expected. Please reach out to me at 580-771-3339, thank you Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience, Kammiedogg. We strive to be transparent with our customers and are pleased to hear we nailed it with your experience! We appreciate your business and look forward to your next visit.

Lawton Chrysler Jeep Dodge RAM responded

Hi Jadon. We understand how important your time is, so we make it a priority to be efficient and precise with every service experience. Thank you for taking a moment to share . If we can be of further assistance, please let us know.

Lawton Chrysler Jeep Dodge RAM responded

Hello. It's very discouraging to read about your most recent experience at Lawton CJD. We hate to see you didn't receive the quality service you've been accustomed to receiving here. We understand that our customers come from short and long distances to visit us and therefore timeliness is very important to our team. With that in mind, we would like to hear more about your experience and have the opportunity to redeem ourselves and earn your future business. Please feel free to reach out to me directly at 580- 771-3339 so I can address your concerns. Todd Brown, Service Manager