David Anderson | Page 11

David was a great help. Even though he was helping many people in a short period of time, he was calm, courteous, efficient, and thorough. Even though he was helping many people in a short period of time, he was calm, courteous, efficient, and thorough. More

by SUPERMANBRIAN32 Verified Customer Verified Customer

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David arranged same day service on a Saturday and holiday weekend. A very unlikely event. weekend. A very unlikely event. More

by fblanton66 Verified Customer Verified Customer

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David Anderson excellent customer service very personable. The ladies in car rental were very professional, very helpful in the process of getting the loaner vehicle personable. The ladies in car rental were very professional, very helpful in the process of getting the loaner vehicle More

by mardirae49 Verified Customer Verified Customer

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Anderson was easy to work with. He made the transaction seem easy compared to my experiences in the past. He made the transaction seem easy compared to my experiences in the past. More

by rbmprm Verified Customer Verified Customer

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Service rep was courteous and efficient. Warranty work was done in a timely fashion. My only complaint is that it took almost 20 minutes for my car to be delivered after checking out. Plea Warranty work was done in a timely fashion. My only complaint is that it took almost 20 minutes for my car to be delivered after checking out. Please hire another runner for delivery in a timely manner! More

by skipbell1909 Verified Customer Verified Customer

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I usually have good experiences at Jessup but my last visit was not so pleasant. I’m hoping this was just an isolated incident. 1. The female at the service department told me they were fully booked visit was not so pleasant. I’m hoping this was just an isolated incident. 1. The female at the service department told me they were fully booked and said I couldn’t get serviced that day. I asked another question and instead of finding out the answer she transferred me to the parts department. After I spoke to the parts department, he transferred me back to the service department. A different person answered and said I could come in the same day. 2. David was my Service Advisor that day. He was not that friendly. He couldn’t even figure out how to use my points to pay for my service. Then when the service department made a mistake, he was not apologetic. 3. A boy brought my car to me when it was done. I asked him a question and he said he didn’t know, which was fine, but he used profanity. That was unprofessional to speak to a customer like that. 4. The service department changed my tires and left my spare tire in my trunk instead of putting it back in the storage area. I had to go back the next day to have them fix their mistake. More

by salas.cinda Verified Customer Verified Customer

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David was very helpful, professional and made everything possible for me to get a ride back to the shop after a person cancelled on us and were about to close the shop possible for me to get a ride back to the shop after a person cancelled on us and were about to close the shop More

by ncarbajal Verified Customer Verified Customer

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After 2 service appointments I am not happy with the level of customer service at this dealership. Their lack of knowledge on Corvettes unfortunately lacks expertise and is disappointing. level of customer service at this dealership. Their lack of knowledge on Corvettes unfortunately lacks expertise and is disappointing. More

by mbutzko Verified Customer Verified Customer

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Been going there for 14 years. Lots of staffing turnover lately and wondering if Jessups' are actually still running the place. Very disappointed with level of communication and no Lots of staffing turnover lately and wondering if Jessups' are actually still running the place. Very disappointed with level of communication and now doubting skills level of the shop as well. More

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After confirming the service was under warranty the service writer completed the paperwork. The estimated 4 hour service was 7 hours and then I was presented with a $940.00 bill since the service wri service writer completed the paperwork. The estimated 4 hour service was 7 hours and then I was presented with a $940.00 bill since the service writer had incorrectly written it up and I had to wait until it was corrected. Finally they couldn’t find my truck and I had to walk the back lot myself to find it! Finally leaving the dealership in the dark for an hour and a half drive home in traffic! As a side note over the 7 hour wait when I would inquire for an update David seemed to have no idea who I was ? More

by pidawg1 Verified Customer Verified Customer

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