David Barrera

Reliable Nissan responded

What you described—being left waiting without acknowledgment and receiving dismissive communication from our staff—is not reflective of the level of professionalism and care we strive to provide every customer. We’re truly sorry that you felt ignored and that it took so long before anyone offered assistance. We appreciate you recognizing our service manager for stepping in to help, and we understand how challenging it can be when our team is busy. Still, there’s no excuse for the lack of attention you received earlier in your visit. Our Service Director, Manny Garcia, would like the opportunity to personally discuss this with you and make things right. Please reach out to him directly at Mgarcia01@vtaig.com.

Reliable Nissan responded

No guest should ever feel dismissed or unheard, and we take your comments seriously. We’re glad to know that David provided you with great service during your most recent visit — we’ll be sure to recognize him for taking such good care of you. We want every visit to reflect that same level of respect and professionalism you experienced with David. Our Service Director, Manny Garcia, would really appreciate the chance to discuss your past visits in more detail and ensure your next experience is nothing short of excellent. Please feel free to reach out to him directly at Mgarcia01@vtaig.com.

Reliable Nissan responded

We are absolutely thrilled to hear about your consistently positive experiences with our team. It means so much to know that our staff members make you feel welcome every time you visit. We're particularly pleased that you've received excellent customer service and timely completion of your vehicle's needs. Your satisfaction and enjoyment during each visit is exactly what we strive for, and we truly appreciate you taking the time to share these kind words about your experiences with us.

Reliable Nissan responded

We are absolutely thrilled to hear about your positive experience with our team. Your feedback about receiving quick and welcoming service means so much to us. We understand how important flexibility can be when life gets busy, and we're delighted that we could adjust your appointment timing to work better with your needs. Thank you for taking the time to share your experience - it truly helps us continue providing the level of service our customers deserve.

Reliable Nissan responded

We are thrilled to hear about your positive experience with our service team. Your feedback about the importance of clear communication and efficient service really resonates with us. It sounds like our Service Manager took the time to truly listen to your concerns and work with the team to address them effectively. We are delighted that you noticed the improvement in how we kept you informed about your vehicle's repair status. Your experience reflects our commitment to providing the quality service our customers deserve. Thank you for giving us the opportunity to make things right and for recognizing the efforts of our team.

Reliable Nissan responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team provided you with exceptional service and made your visit so positive. It means a great deal to us that you found our staff helpful and personable, as we truly value building genuine connections with every customer who walks through our doors. We take pride in maintaining a clean and welcoming environment, and your recognition of these efforts motivates us to continue delivering the high-quality experience you deserve. Your feedback brightens our day and reminds us why we love serving our community.

Reliable Nissan responded

We are utterly delighted to hear about your continued loyalty over the years. Your trust in our team means everything to us, and we truly value customers like you who have made Reliable Nissan part of their automotive journey. It's wonderful to know that our commitment to being straightforward, maintaining high standards, and providing comprehensive service has consistently met your expectations. Your satisfaction is what drives us to deliver quality care for every vehicle that comes through our doors. We look forward to continuing to serve you for many more years to come.