David Benjamin

I had purchased a vehicle on Wednesday the 3rd. Angel, the sales rep showed me a Hyundai Sonata that I liked. I revived the car and was told I had to get a recall fixed on the Sonata. I was told to Angel, the sales rep showed me a Hyundai Sonata that I liked. I revived the car and was told I had to get a recall fixed on the Sonata. I was told to be at Findlay Nissan Service dept at 8am on Friday June 5th. I went and Findlay Nissan’s service folks were not helpful and told me to go to Hyundai down the road and they would have to fix it. They told me to go and I asked some questions for clarification and help but they said I just had to go to Hyundai. I called Angel and told him that I was sent to Hyundai to get the part fixed. He told me he was inside and I wanted to talk to him in person. I was already irritated with the service department lack of help but things happen. Angel told apologized and asked if I could come Monday. I told him I was from out of town and was only staying until Sunday but told him I would extend a day in Las Vegas. I spent my own money on the hotel. Monday the 8th I show up at 8am and was told again to go to Hyundai but this time by a manger named Kourtney. I asked for a person to contact once I got there and she said to just go to Hyundai’s service department. Upon arrival at Hyundai, they stated it could take all day. I went back to talk to Kourtney and told her the issue. She asked for “time to work on it”. She came back at 920 and saying she had a plan. She said she had a person at Hyundai that she was gonna take it to. I told her again I didn’t have all day to wait and my wife and I needed to get back to Yuma. I agreed for her to take the car to Hyundai. When Kourtney came back she said it would take a few hours. At this time, trying to stop being annoyed with the situation, I asked to look at trucks for my wife. My wife test drove three trucks and it was about 11. I had to cancel an appointment in Yuma that was scheduled at 4pm. I asked for a vehicle to go get food for my wife. They told me they could pay for an uber or we could walk to Ford next door and eat at their restaurant. No offer to pay for food. We walked, ate and came back. We got back to Findlay and no one comes up to talk to us. At noon, I get fed up with the lack of communication and text Angel if I could talk with him. When he walked up, I told him that all the documents have not been signed yet and I don’t want the vehicle anymore. He says okay and starts working on it. At this time, I’m working on an uber for my wife to go get a rental car and the finance guy I worked with came up to me. His name was David and he was awesome too. He talked to me quickly, apologized and offered 500$ and the car. I reject and said I want to leave without the car. I then told him I needed to walk my wife out because the uber was on its way. I went back inside and the sales manager came up and asked to talk to me. He took me into his office and we chatted. He apologized and asked what happened and told him what is in this review. He apologized and said that’s not the way he likes it things ran. I understand things happen but I told him I was ready to go. I asked him about the sonata since all of our belongings were in it. He said he would get back to me. I asked for a water on the way out of his office and he got me one and we shook hands. He was nice and the talk was good. I sat in the lobby for 5 minutes and I see Kourtney come out of an office and towards me. She tells me the Hyundai is ready and she is going to get it. I updated her on my decision about the car. She looks at me angrily and starts to argue with me, she told me the car is ready again and I just told her “I’m not here to argue with you. The car is ready for you”. She left and came back with the vehicle at 1. If we stayed and signed everything and changed the plates, we could have been there another hour. The reason for one star is because of Kourtney and the lack of communication. Angel, David the finance guy and the other manager were great. I was gonna trade in two vehicle and get a car and truck. More

by fernandez78548 Verified Customer Verified Customer

Report | Print

Very friendly staff work was completed in a timely manner. Would recommend to friends and family manner. Would recommend to friends and family More

by JEFFDAVEY9 Verified Customer Verified Customer

Report | Print

I was with my daughter Monday night, helping get her new Nissan Sentra. She had researched all the other Nissan dealers here in Vegas, online, before we came to your showroom. She had read other reviews and Nissan Sentra. She had researched all the other Nissan dealers here in Vegas, online, before we came to your showroom. She had read other reviews and made the decision to come to Findlay. A huge compliment to the Finance manager, David, who processed our purchase in record time also. He researched different lenders and was able to secure a better rate for my daughter's financing package. We have bought many cars in our lifetime, and my daughter said as we were leaving, this was the best and shortest buying experience we have ever had. Thank you again. She loves her new Sentra! More

Report | Print

They listened to what I needed. Got my something in my price range and was pretty fast. I am very happy, very pleased with my purchase. Got my something in my price range and was pretty fast. I am very happy, very pleased with my purchase. More

by taiyamccall17 Verified Customer Verified Customer

Report | Print

I've been to this dealership many times with my husband myself and my three kids purchasing vehicles from them. They have been extremely helpful every single time this time was even more difficult situatio myself and my three kids purchasing vehicles from them. They have been extremely helpful every single time this time was even more difficult situation and they managed to help us when no one else could we really appreciate them the whole team was amazing. More

by adamzidal Verified Customer Verified Customer

Report | Print

Vehicle was ready when they said it would be. Will take back for service when it’s due. Will take back for service when it’s due. More

by jjmorgant22 Verified Customer Verified Customer

Report | Print

James was Awesome and the Whole Nussian family is just Awsome. Keep up the good works Awsome. Keep up the good works More

by Sonolab3 Verified Customer Verified Customer

Report | Print

Nissan Henderson is my go to place for all of my service needs! I have been going there since I first got my 2021 Nissan Sentra a y3ar and a half ago. Oscar has taken care of me several times and he is such needs! I have been going there since I first got my 2021 Nissan Sentra a y3ar and a half ago. Oscar has taken care of me several times and he is such a professional! Always so kind and detailed about what I need or don't need serviced for each trip. He updates me and always with a smile and so much patience. The maintenence staff is also always top notch! Andy Moreno and his team knocked it out of the park. Always a great part of my week to come get my car serviced at Findlay Nissan, Henderson! More

by AARONB227 Verified Customer Verified Customer

Report | Print

This was the best car buying experience that I have ever experienced. If you find yourself at the auto mall, please go see them at Findlay Nissan. YOU WON'T REGRET IT! experienced. If you find yourself at the auto mall, please go see them at Findlay Nissan. YOU WON'T REGRET IT! More

by mpeters03 Verified Customer Verified Customer

Report | Print

We had a wonderful experience at Findlay Nissan Henderson. Our salesman Zachary Taylor was friendly, fair, and worked hard to earn our business! Henderson. Our salesman Zachary Taylor was friendly, fair, and worked hard to earn our business! More

by swimmama1 Verified Customer Verified Customer

Report | Print