David Castillo | Page 5

Purchased a car online and experience was decent. A little clunky in the process and how things transpired from start to finish. Salesman was a bit hidden and reserved in some explanations of questio A little clunky in the process and how things transpired from start to finish. Salesman was a bit hidden and reserved in some explanations of questions etc and was quite pushy until he realized I was not just going to be reeled in at first try. I feel like there could've been more effort to present the car (videos, phone calls, info overall etc) as there wasn't much given from the salesman, I had to initiate basically all the questions which felt a little less than customer satisfaction oriented. More

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Very efficient experience buying my Outback. David listened to what I was looking for & assisted me with purchasing the best fit for me. Good value. Very pleasant experience. Thxs. David listened to what I was looking for & assisted me with purchasing the best fit for me. Good value. Very pleasant experience. Thxs. More

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Alexander was very courteous and answered all my questions. Alexander took my initial call and his co-worker, David Castillo completed the test drive and sale. I was successful in financing the de questions. Alexander took my initial call and his co-worker, David Castillo completed the test drive and sale. I was successful in financing the deal through Subaru Superstore Of Surprise. Great job guys and girls! More

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David was awesome! ! He helped us find our dream car and was so wonderful to work with. We’re so thrilled with our new Ascent! ! He helped us find our dream car and was so wonderful to work with. We’re so thrilled with our new Ascent! More

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The best car buying experience possible. The staff here are exceptionally respectful, transparent and professional. Dave Castillo was straight forward and honest and made selecting the perfe The staff here are exceptionally respectful, transparent and professional. Dave Castillo was straight forward and honest and made selecting the perfect vehicle extremely easy. George Palmer in finance was wonderful, as well. The entire staff I cannot speak more highly of- they are truly what's missing in car sales today. Thank you Subaru Surprise and especially Dave Castillo, George Palmer, and GM Mark Mauer. More

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Everyone was very professional and we didn’t have to deal with any hassling salesmen. Everything was short, sweet, and to the point. with any hassling salesmen. Everything was short, sweet, and to the point. More

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By far the best dealership that I have worked with in years! Very professional and attention to detail on the clients needs. Look forward to buying a vehicle again in the future from Dave. years! Very professional and attention to detail on the clients needs. Look forward to buying a vehicle again in the future from Dave. More

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In my lifetime I've had about 20 new vehicles that I purchased, and this was the best sales experience of them all! I got a price for my trade-in by pictures I sent and the price they offered was the s purchased, and this was the best sales experience of them all! I got a price for my trade-in by pictures I sent and the price they offered was the same at the time of the deal. The price on the new vehicle was exactly as presented on the phone, without any added charges because of car shortages. The salesman David Castillo was SO patient and took time to introduce me to features on this SUV that were different than any other I've ever had, and Subaru has a lot of very nice features that were new to me. The time it took to do the paperwork was so much less than anywhere, and there were no hidden charges. I had the choice of any extra add ons I wanted, unlike other dealerships that make a buyer take all kind of add on packages. There was no hard sale or pressure at this dealership, and that was a first for me. After the sale, I've had follow up to make sure everything is going well and offer of a one on one class to come in to make sure I understand how everything works. Subaru's reputation of quality is a close match to the quality of sales at this dealership. I purchased the Forester (new). It was a hard choice between that and the outback, but I love the large front window view. More

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Our purchase with Subaru of Surprise was our most pleasant car buying experience ever! From order to delivery we were treated fairly and professionally throughout. Highly recommended!! pleasant car buying experience ever! From order to delivery we were treated fairly and professionally throughout. Highly recommended!! More

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This was the best experience I have ever had. The price we agreed upon and no hard sell on extras when finalizing the financing. David did a great job, honest and forthright. I really app The price we agreed upon and no hard sell on extras when finalizing the financing. David did a great job, honest and forthright. I really appreciated the regard for my time. Thank you! More

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