David Cobb | Page 15

I had to wait over 20 minutes to pick up my car after I had been alerted that it was finished. Due to my service person helping several customers before me and chatting quite a bit with them, I had to wait had been alerted that it was finished. Due to my service person helping several customers before me and chatting quite a bit with them, I had to wait. I understand the service area was very busy, but there should be a central location to pick up cars - similar to when a car was picked up and paid for at the cashier window. I also had several other employees walk by and never was asked if I needed help. More

by juliehopp Verified Customer Verified Customer

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Thank you for changing my oil in my 2010 FJ cruiser. I was worried about the oil and you took care of it I was worried about the oil and you took care of it More

by BOBJONELL Verified Customer Verified Customer

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I am only writing because David provided good service. I have zero desire to write a review. But this is the only way you will accept my review. Everyone in your service lane was great. I did encount I have zero desire to write a review. But this is the only way you will accept my review. Everyone in your service lane was great. I did encounter someone at your service counter who was not helpful or useful at all. Note to me for next time, stay in the garage. More

by svowens523 Verified Customer Verified Customer

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Quick service at a reasonable price. Service representative was courteous and professional, keeping me apprised of the process. Service representative was courteous and professional, keeping me apprised of the process. More

by drbuck1985 Verified Customer Verified Customer

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All of the employees that I dealt with were both courteous and professional. Within the day, they diagnosed the problem in my front suspension and called me with recommendations. They performed th courteous and professional. Within the day, they diagnosed the problem in my front suspension and called me with recommendations. They performed the work I approved, which actually fixed the problem. I'm noting this because I had taken my car to an independent shop a week earlier for the problem - their work did not fixed the problem - they continue to push back on me so I decided to try Cobb County Toyota. Lastly, the availability of a courtesy shuttle is a great service. Driver was very nice. More

by GSCHWEITZ Verified Customer Verified Customer

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service top notch at cc toyota. it would be good to see an app where the approximate wait time is listed, similar to great clips. lol. i know it depends just on what type of service it would be good to see an app where the approximate wait time is listed, similar to great clips. lol. i know it depends just on what type of service is being done, but still... More

by GINTONIC241 Verified Customer Verified Customer

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David Cobb was awesome. Took care of everything and had me out in no time Took care of everything and had me out in no time More

by dan4158 Verified Customer Verified Customer

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Fast service, plenty of staff. Waiting room area very comfortable with all services coffee restrooms WiFi Waiting room area very comfortable with all services coffee restrooms WiFi More

by SIFONTESFRANGER Verified Customer Verified Customer

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This delarship has execellent very high coustom sersrvice. Higly recommend to everyone. I have been going since 2007. sersrvice. Higly recommend to everyone. I have been going since 2007. More

by MAYNI18 Verified Customer Verified Customer

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I recently brought my Corolla Cross Hybrid to this dealer for a safety recall related to the car’s software. They resolved the recall issue, but I discovered that my automatic trunk opening wasn’t working af for a safety recall related to the car’s software. They resolved the recall issue, but I discovered that my automatic trunk opening wasn’t working afterward. I returned the following day, noticing online that others had experienced similar issues with their trunk after this specific recall. Despite explaining this, I was met with aggressive and dismissive responses, and they claimed there was “no proof” that they had caused the problem. I felt they disregarded my concerns, perhaps due to assumptions about my knowledge of cars as a younger woman. After additional hassle, they eventually fixed the trunk issue, but I was treated poorly throughout. Even requesting a courtesy car rental was met with complaints from staff. While my car is now in working order, the experience left much to be desired regarding customer service. I wouldn’t recommend this dealer for service. More

by CorollaCross Verified Customer Verified Customer

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